1、物业管理年终总结报告en物业管理年终总结报告（Property management year-end summary report）物业管理是指物业管理企业接受业主、业主委员会或者其他组织的委托,对物业进行维护、修缮、管理,对物业区域内的公共秩序、交通、消防、环境卫生、绿化等事项提供协助管理、服务的有偿活动。下面是我整理的一些关于物业管理年终总结，供您参考。（Property management means that the property management company accepts the entrustment of the owner, the owner committ
2、ee or other organizations to maintain, repair, and manage the property, and provide assistance in management and services for public order, transportation, fire protection, environmental sanitation, and greening in the property area. Of paid activities. Below are some year-end summaries on property
3、management that I have compiled for your reference.）物业管理年终总结范文一（Property management year-end summary sample one）20xx年，在xxx和xxx的直接领导和大力支持下，我公司围绕依托xx、开拓发展、做大做强的发展思路，创新工作模式，强化内部管理，外树公司形象，努力适应新形势下对物业管理工作的发展要求，在强调服务上层次、管理上台阶的基础上，通过全体员工的共同努力，较好地完成了全年各项工作任务。截至月底，我公司共实现收入xxx万，总体实现收支平衡并略有盈余，基本走上了自主经营的发展轨道。现将
4、我公司20xx年主要工作总结如下：（In 20xx, under the direct leadership and strong support of xxx and xxx, our company revolved around the development idea of relying on xx, exploring and developing, becoming bigger and stronger, innovated working mode, strengthened internal management, established the company image
5、 outside, and worked hard to adapt to the new Under the current situation, the development requirements for property management work, on the basis of emphasizing service up the level and management up to a high level, through the joint efforts of all employees, the tasks of the year have been comple
6、ted well. As of the end of the month, our company achieved a total income of xxx million, achieved a balance of income and expenditure with a slight surplus, and basically embarked on the development track of independent operation. The main work of our company in 20xx is summarized as follows:）一、xxx
7、x工作任务完成情况（1. The completion of xxxx tasks）(一)以物业管理和工程维修为重点，全力完成xxx和xxx交办的各项中心工作任务（(1) Focusing on property management and engineering maintenance, we will do our best to complete various central tasks assigned by xxx and xxx）在物业管理方面，我公司顺利完成了各小区及办公大楼的物业管理工作，此外，受xxx委托，我公司负责了xxx临时停车场经营管理工作，取得了良好的社会效益，圆
8、满完成上级交付的任务。在物业工程维修方面，我公司完成了装修工程9项，各小区房屋维修共387套，其他各小区零星维修改造工程13项，进一步改善了办公大楼的办公环境和各小区的生活居住环境，确保各项工作的顺利推进。统计数据表明，我公司共投入工程维修费用679.49万元，是去年的两倍多。（In terms of property management, our company successfully completed the property management of various communities and office buildings. In addition, entrusted
9、by xxx, our company was responsible for the operation and management of xxx temporary parking lots, and achieved good social benefits, and successfully completed the delivery of superiors. task. In terms of property engineering maintenance, our company has completed 9 renovation projects, 387 sets o
10、f housing maintenance in each community, and 13 sporadic maintenance and renovation projects in other communities, which further improved the office environment of the office building and the living and living environment of each community to ensure The smooth progress of various tasks. Statistics s
11、how that our company has invested a total of 6,794,900 yuan in engineering maintenance costs, more than twice that of last year.）(二)完善各项规章制度，建立健全内部管理机制，进一步深化企业管理体制改革（(2) Improve various rules and regulations, establish and improve internal management mechanisms, and further deepen the reform of corp
12、orate management systems）20xx年是我司转变业务职能和下属公司合并重组的关键年，我公司敢于迎接挑战，主动把握机遇，在加强物业管理和内部管理上做文章，按照现代企业制度的标准和要求深化管理体制改革。我们经过对目前形式的认真分析和准确定位，转变以前仅对安置小区做好日常维护管理的单一工作模式和发展思路，把扩大服务范围、提高物业管理水平、参与市场竞争，主动开拓城市公共物业管理市场作为今后可持续性发展道路，为此，我们建立健全了一系列适应公司自身发展需要和市场竞争需求的规章制度，如物品采购暂行规定、废旧物资管理规定、加班制度、维修工程监管工作规定、小区管理目标责任考核表(包括办公内
13、务、安全防范、车辆管理、机电设备、绿化卫生、住户投诉、装修维修等方面)、物业管理有偿服务规定等，为公司发展的规范化和可持续化奠定了基础。（The year 20xx is a critical year for our company to transform business functions and merge and reorganize its subsidiaries. Our company dares to meet challenges, take the initiative to seize opportunities, make a fuss on strengthen
14、ing property management and internal management, and deepen management system reform in accordance with the standards and requirements of modern corporate systems . After careful analysis and accurate positioning of the current situation, we changed the previous single working model and development
15、thinking of only doing daily maintenance and management of the resettlement community, expanding the scope of services, improving the level of property management, participating in market competition, and actively exploring urban public properties Managing the market is the path to sustainable devel
16、opment in the future. To this end, we have established and improved a series of regulations and systems that meet the companys own development needs and market competition needs, such as the Interim Provisions on Procurement of Goods, Regulations on the Management of Waste Materials, and Overtime Sy
17、stem Regulations on the Supervision of Maintenance Projects, Community Management Target Responsibility Assessment Form (including office and housekeeping, safety precautions, vehicle management, mechanical and electrical equipment, greening and sanitation, household complaints, decoration and maint
18、enance, etc.), Property management paid service regulations And so on, laying the foundation for the standardization and sustainability of the companys development.）同时，本着开源节流、多劳多得、提高小区管理服务水平的原则，在我公司管理的各小区内建立并推行了经营目标责任制和管理目标责任制，对小区进行年度经济指标与服务指标的考评。实践证明，该项制度不但减少了业务成本，增加了公司的经营收入，而且激发了服务中心全体员工的积极性，提高了他们
19、的工作能力和效率，进一步明确了小区服务中的责、权、利，保证小区物业管理的良性、高效运作。此外，我公司还统一规范了各小区服务人员的服饰，加强礼仪培训，公司的对外形象焕然一新;推行了保安人员星级考核制度，为建立更优秀、精干的保安队伍奠定了基础。（At the same time, in line with the principle of increasing income and reducing expenditure, working harder, and improving community management service levels, we have established
20、and implemented the business target responsibility system and management target responsibility system in the communities managed by our company, and carried out annual economic indicators and service indicators for the communities. Evaluation. Practice has proved that this system has not only reduce
21、d business costs and increased the companys operating income, but also stimulated the enthusiasm of all employees in the service center, improved their work ability and efficiency, and further clarified the responsibilities, rights, and benefits of community services. , To ensure the benign and effi
22、cient operation of community property management. In addition, our company also standardized the clothing of service personnel in each community, strengthened etiquette training, and the companys external image has been brand-new; it has implemented a star-level assessment system for security person
23、nel, laying the foundation for the establishment of a more excellent and capable security team.）同时，我们清醒的认识到制度建设的关键在于落实，因此，我公司不断加大检查和执行力度，发现问题不回避，及时纠正，确保各项工作有计划、有依据、有落实地稳步展开。（At the same time, we are soberly aware that the key to system construction lies in implementation. Therefore, our company cont
24、inuously strengthens inspection and implementation efforts, does not avoid problems when found, and corrects them in a timely manner to ensure that all work is carried out steadily in a planned, informed and implemented manner.）(三)加强企业文化建设，构建环境整洁、管理有序的和谐小区，打造悦华物业品牌（(3) Strengthen the construction of
25、 corporate culture, build a harmonious community with a clean environment and orderly management, and build the Yuehua property brand）为加强企业本部和服务社区的文化建设，创建了公司网页，为住户与公司更好的交流提供了便捷的互动平台;不断丰富公司季刊内容，已尝试在小区内向住户派发，加强公司的品牌宣传，使住户能更好的了解我公司的各项业务，增加了他们的认同度和信赖度;结合各小区的实际情况，举办了各种类型的社区文化活动，累计投入6.5万活动资金，与去年同比增长了333.3
26、3%，增强了与住户互动和沟通，其中较为大型的活动是xx花园xxxx大赛及xx小区xxx运动会，取得圆满成功，在住户中引起了强烈反响，得到了他们的大力支持。此外，我公司还投入大量人力、物力在xx花园重新装修了文化娱乐活动中心并投入使用，为小区居民提供了良好的休闲娱乐环境，为构建和谐小区创造了条件。（In order to strengthen the cultural construction of the corporate headquarters and the service community, the company webpage was created to provide a
27、convenient interactive platform for better communication between residents and the company; the content of the companys quarterly magazine has been continuously enriched, and the company has tried to distribute it to residents in the community to strengthen the companys brand promotion , So that res
28、idents can better understand our companys various businesses and increase their recognition and trust; combined with the actual situation of each community, various types of community cultural activities have been organized, and a total of 65,000 activity funds have been invested. Last year, it incr
29、eased by 333.33% year-on-year, which enhanced the interaction and communication with residents. Among the larger events, the xx garden xxxx contest and the xx community xxx sports meeting were a complete success, aroused a strong response from the residents and received their vigorous efforts. stand
30、 by. In addition, our company has also invested a lot of manpower and material resources to renovate the cultural and entertainment center in xx garden and put it into use, which provides a good leisure and entertainment environment for residents in the community and creates conditions for building
31、a harmonious community.）(四)参与市场竞争，积极拓展公司业务（(4) Participate in market competition and actively expand the companys business）我公司于接手大楼的后勤工作，经过几个月的努力，对饭堂部分设备设施进行了维修，完善了各岗位分工，做好设备设施的维修及办的保洁工作，并全面开展了对大楼机电设备的保养工作，为xx良好的工作环境和后勤服务提供了有力保障。（Our company took over the logistic work of the building. After several
32、 months of hard work, we repaired some equipment and facilities in the dining hall, improved the division of labor, and did a good job in the maintenance of equipment and facilities and the cleaning of the office. The maintenance work of electromechanical equipment provides a strong guarantee for xx
33、s good working environment and logistics services.）我公司把通过ISO质量认证的审核作为奋斗目标，通过多种形式做好品牌宣传，以xx停车场项目为契机，进一步向外界展示了公司的形象。我公司承接xx停车场经营管理工作，投入大量人力物力，并加强了基础设施的投入。期间，停车场累计停放约30000车次，总收入约xx万元。由于我公司管理工作到位，车场管理井然有序，既无堵车现象发生，没有发生任何事故和投诉事件，同时也取得了良好的社会效益，圆满完成上级交付的任务，为今后拓展公司业务，打造xxxx公共物业管理品牌积累了宝贵的经验。（Our company takes the ISO quality cert
