1、商务英语口语情景对话商务英语必备口语商务英语口语情景对话,商务英语必备口语 篇一：商务英语口语情景对话 V: valetL: LunaM: manager R:receptionist Scene One R: Good afternoon, welcome to Hotel Inn, how can I be service you, madam? L: Id like to register a room, please. R: All right. Have you ever made a reservation? L: Yes I have. R: Excellent! May I h
2、ave your full name, please? L: Of course! Luna Luo. R: Wait a moment, oh yes! Madam, please show me you ID card. L: Here you are. R: ok, thanks. How long do you intend to stay in Tokyo? L: For about seven days. R: what kind of room do you require? A double room with double beds? A double room with t
3、win beds? Or a single room? L: Id like a single room with a bath, and whats the rate, please? R: the current rate is 10 000 yen per night. L: thats a little high. Im told your hotel is offering a discount, now. R: yes, we were, but the offer ended yesterday. Im sorry. L: oh, I see. What services com
4、e with that? R: For 10 000 yen youll have a radio, a color television, a telephone and a major international newspaper delivered to your room every morning. L: That sounds not bad at all. Ill take it. By the way, Id like a quiet room away form the street if thats possible. R: No problem. A quite roo
5、m away form the street is preferred. Excuse me, madam, what about your breakfast? Will you be happy to have a proper Japanese breakfast in your room or have it at the breakfast buffet? L: I think Ill have my breakfast at the breakfast buffet. R: Thatll be fine. Well, its all right, Luna. Could you s
6、ign your name here, please? L: Sure. R: Thanks. Your room number is 202. Heres your key. The room bellman will show you to your room. I hope youll enjoy your stay. The check-out time is 2 P.M of seventh day later. L: thank you. R: My pleasure. Good luck! Scene Two V: Good morning, laundry department
7、. Can I help you? L: Yes, I want to have my dress dry-cleaned and ironed. And I want it sent back before 6 P.M, because I want to attend a party this evening. V: Im sorry, madam. If you have any laundry, please fill in the form in his room and just leave the clothes in the laundry bag behind the bat
8、hroom door. The laundryman will be there to collect it at 2 P.M every after L: Oh, Thats too complicated; can I just send my clothes here? V: Im sorry you cant. Thats the regulation here. L: Oh, no! I wish to make a complaint. Id like to see the manager, please. V: Ok. M: Im the manager here. What c
9、an I do for you madam? L: I want to have my dress laundry and send it back before 6 P.M this evening, but your valet says I have to fill a form and put it into the bag to wait for the laundry man to collect it. Its difficult for me! I cant understand the form. Its written in Japanese! M: Ok, I see.
10、Im sorry to hear about that. Its the rule of our hotel, but I can help you to fill in it. Is it ok? L: Yes! Its very kind of you! (Filling in the form in room 202). M: Please tell me or you can notify in the list whether you need your dress ironed, washed, dry, cleaned or mended. L: Id like my dress
11、 dry-cleaned and ironed, what if there is any laundry damage? M: In such a case, the hotel should certainly pay for it. The indemnity shall not exceed ten times the laundry. L: That sounds quite reasonable. I hope theres no damage at all. M: Of course, it will be not. L: When can I have my laundry b
12、ack? M: Well deliver it before 5 P.M, I guess! Dont worry madam; the laundry department has wide experience in their work. L: Excuse me. My money is not enough. I want to exchange some RMB for yen. M: Oh, youre from China. So I suggest you can exchange your money in the Bank of China. Do you have a
13、map? L: Yeah, here you are. M: Ok, lets see it. Keep going straight for two blocks, and then turn right. You can see the Bank of China on your right. L: All right! Thank you for your help. M: Youre welcome. Is this your first time to come to Tokyo? L: Yes. M: Which course do you take? L: Ill take th
14、e course that stop at Hakone. M: Oh, I see. But every April, the Japanese celebrate Cherry Blossom Festival. The ground is covered by a carpet of pink and white petals when the sakura falls. L: It must be beautiful scenery, so I wont miss it. Thank you for your advice! M: My pleasure. Have a great t
15、ime in Tokyo. Scene Three (In the Bank of china) B: Hello, what can I do for you? L: I want to change some RMB into yen, and, I want to know what the exchange rate is today? B: The real exchange rate between RMB and yens is about 1 to 12.67. So, whats the amount youd like to change? L: Let me think.
16、 I want to exchange 10000 RMB, for the time. B: No problem. If thats not enough, you can use the credit card. L: ok, I see. B: Please fill in this exchange memo in duplicate, your name and the amount you want to change. . L: Here are the notes and memo. B: Will you please show me your passport? L: Y
17、es, here it is. B: Will you please sign your name on this memo? 篇二：完整版商务英语场景对话100主题 Day today Office日常事务 1 Faxes传真 2 Telephone Calls电话 3 Making Telephone Appointments电话预约 4 Memos备忘录 5 Business Correspondence商业信函 6 Placing an Order下订单 Office Talk办公室谈话 7 Coworkers同事 8 Bosses老板 9 Brainstorming集体讨论 10 t
18、ing乘公交车上下班 11 The Working Lunch工作午餐 Business Trip商务旅行 12 International Business Travel国际商务旅行 13 Dressing for Business商务着装 14 Hotel Situations旅馆情景 15 Negotiating the Subway乘地铁 Client Reception接待客户 16 Receiving Clients接待客户 17 Entertaining Clients招待客户 18 Adating Foreign Clients接待国外客户 19 Factory Tours参观
19、工厂 Business ization商务交流 20 Personal Introductions个人介绍 21 Small Talks聊天 22 Delivering Bad News传达坏消息 23 Polite Questions礼貌提问 24 Farewells道别 Negotiation谈判 25 Clarifying the Stakes说明利害关系 26 Making Concessions做出让步 27 Discussing the Bottom Line讨论底线 28 Accepting and Confirming接受和确认 29 Hard Bargainers VS So
20、ft Bargainers强硬的对手和平缓的对手 Company Organization公司结构 30 CEO执行总裁 31 Stockholders股东 32 Board of Directors董事会 33 Managerial Staff管理人员 34 Labor Staff普通员工 Meetings and Interviews会议和面谈 35 Executing Meetings开会 36 Performance Reviews业绩评估 37 Agendas会议议程 38 Making Requests提出要求 Presentations业务陈述 39 Preparation an
21、d Developing Your Topic准备和展话题 40 Introductions and Beginnings介绍和开头 41 Making Transitions in the Presentation陈述中的过渡 42 Conclusions结论 43 O&A (Question and Answer Period)提问阶段 Data数据处理 44 Trends趋势 45 Systems制度 46 Scheduling日程安排 47 SWOT An山sis态势分析 48 Statistical Reports数据统计报告 Technology技术 49 Email电子邮
22、件 50 Computer Technology计算机技术 51 Running an Internet Business网上做生意 52 Electronic Gadgets数码产品 53 Web based Marketing网上营销 Financial Topics财务话题 54 Costing成本 55 Budgets预算 56 Auditing审计 57 The Ey经济 58 Fundraising集资 Legal Topics法律话题 59 Confidentiality机密 60 Lawyers律师 61 Contracts合同 62 Copyright版权 63 Patent
23、s专利 64 Environmental Regulations环境条例 Marketing Topics营销话题 65 Marketing Surveys市场调查 66 Target Audience目标消费者 67 Print and Media Advertising印刷和媒体广告 68 Promotional Events促销活动 69 Developing the Market市场开发 Sales Topics销售话题 70 Selling Points卖点 71 Trade Shows贸易展览 72 Sales Reviews检查销售额 73 Product Demonstrati
24、ons产品演示 74 Following up on Leads线索追踪 75 Customer Service顾客服务 International Topics国际话题 76 Sourcing得到供货 77 ExportImport出口进口 78 Exchange Rates汇率 79 International Greeting Methods国际问候方式 Big Business跨国公司 80 Mergers合并 81 Competition竞争 82 Climbing the Corporate Ladder进入管理层 83 Branch Offices分支机构 84 Consulti
25、ng咨询 Employment Practices雇用惯例 85 Fair Pay公平薪酬 86 Recruiting Personnel人员招聘 87 Retirement退休 88 Partnership合作关系 89 R&um6s简历 90 Job Interviews求职面试 Social and Equality Issues社会和平等话题 91 Women in the Workforce职业女性 92 Discrimination歧视 93 Welfare福利 94 Labor Unions工会 95 Strikes and Demonstrations罢工和示威游行 C
26、ontinuing Education继续教育 96 Management Training管理人员培训 97 SeminarsWorkshops研究会研讨会 98 Company Retreats公司培训 99 Teambuilding团队建设 100 MBA工商管理硕士 1 Faxes传真 M: Can you have the briefs from the Anderson firms lawyer on my desk by tomorrow morning. There are quite a few very time sensitive matters with this ca
27、se. Im afraid I cant wait any longer. F: Getting those Anderson briefs has been harder than you can imagine. I have tried to contact their lawyer many times. But every time I call, His secretary says hes in a meeting or out of the office or away on business. I am beginning to think he is trying to a
28、void me. M: Thats highly possible. He knows if we miss our filing deadline, we dont stand a chance to compete against them for the bid. Try to get a hold of him again. Give him a call and see if he can fax them first thing. F: What if I cant speak to him directly? M: Ask his secretary to fax them. I
29、ts the same thing. Have them faxed over with a copy also faxed to Martins office. F: How do I find Martins fax number? Is he in your roller desk? M: No, but you can also call their office and ask the secretary to give you their fax number. Ill email you their office number later today. F: Ok, Ill ge
30、t on it first thing. M: Be sure you do, I need those briefs ASAP M: Did you put this mornings faxes on my desk? Im waiting for some urgent faxes from headquarters, Im pretty sure they came in last night. F: Everything that came in the office fax machine last night is all on your desk, but I noticed
31、that some of faxes came through pretty blurred, maybe you take a look at them, if the copy is ueadable, Ill call then and ask them to refax. M: Yeah, youre going to have to call them and get them to be refax. These copies are so dark. I cant make out any of the words. F: What about that one? 篇三：商务英语
32、情景口语 商务英语情景口语对话详解：求职面试 A: Hello Mr. Jones, please have a seat. Thank you for coming in today. I have read your resume. You completed University in England? B: Yes, I went to Cambridge. After graduation, I started right away into the advertising industry. Later, I made a bit of a switch to focus on marketing research. A: So, what experience do you have? B: I have ten years marketing experience. This inc
