1、商务英语商务英语优马思商务英语提供原创剑桥商务英语课件以及精选商务英语资料Establishing Business Relations建立业务关系Brief Introduction 建立业务关系，实际上就是确定贸易对象。贸易对象选择得合适与否，决定着贸易的成败。在一般情况下，双方通过各自的介绍或第三者的介绍，先摸清对方的资金信用、经营能力和业务范围等重要条件，然后再进行实质性的业务商讨。贸易双方只有在相互了解、彼此信赖的基础上，才能进行积极地合作，并使双方贸易活动得以顺利地开展。 1. Weve come to know your name and address from the Com
2、mercial Counselors Office of the Chinese Embassy in London. 我们从中国驻伦敦大使馆的商务参赞处得知你们的名字和地。 2. By the courtesy of Mr. Black, we are given to understand the name and address of your firm. 承蒙布莱克先生的介绍，我们得知贵公司的名称和地址。 3. We are willing to enter into business relations with your firm. 我们愿意与贵公司建立业务关系。 4. Your
3、firm has been introduced (recommended, passed on) to us by Maple Company. 枫叶公司向我方介绍了贵公司。 5. Our mutual understanding and cooperation will certainly result in important business. 我们之间的相互了解与合作必将促成今后重要的生意。 6. We express our desire to establish business relations with your firm. 我们愿和贵公司建立业务关系。 7. We sha
4、ll be glad to enter into business relations with you. 我们很乐意同贵公司建立业务关系。 8. We now avail ourselves of this opportunity to write to you with a view to entering into business relations with you. 现在我们借此机会致函贵公司，希望和贵公司建立业务关系。 9. We are now writing you for the purpose of establishing business relations with
5、 you. 我们特此致函是想与贵方建立业务关系。 10. Your desire to establish business relations coincides with ours. 你方想同我方建立业务关系的愿望与我方是一致的。 11. We specialize in the export of Japanese Light Industrial Products and would like to trade with you in this line. 鉴于我方专营日本轻工业产品出口业务，我方愿与贵方在这方面开展贸易。 12. Our lines are mainly arts a
6、nd crafts. 我们经营的商品主要是工艺品。 13. We have been in this line of business for more than twenty years. 我们经营这类商品已有二十多年的历史了。 14. Your letter expressing the hope of establishing business connections with us has met with approval. 来函收悉，得知贵方愿与我方建立业务关系，我们表示同意。 15. In order to acquaint you with the textiles we ha
7、ndle, we take pleasure in sending you by air our latest catalogue for your perusal. 为了使贵方对我方经营的纺织品有所了解，特航寄我方最新目录,供细阅。 16. Glad to see you in your company. 很高兴在贵公司见到您。 17. Its only half an hours car ride. 只有半小时的车程。 18. Suppose we make it, say three oclock tomorrow afternoon. 如果我们能去的话，那么就明天下午三点钟吧。 19.
8、 It would be very helpful if you could send us statistics on your sales. 如果你们能将你们的销售统计资料寄给我们，那可就太有帮助了。 20. We would like to ask you to kindly send us the related information. 我们希望你们能将相关资料寄给我们。 Inquiry 询 盘 在对外贸易中，交易的一方欲出售或购买某种商品，向另一方询问买卖该商品的各项交易条件，这种口头的或书面的表示，在进出口业务中称之为询盘或询价。 询盘一般分为两种： 1）一般询价：这种询价并不一
9、定涉及到具体的交易，一般属于大致的了解。 2）具体询价：所谓具体询价实际上就是请求对方报盘（request for an offer）。也就是说，买方已准备购买某种商品，或已有现成买主，请卖方就这一商品报价。 1. Our buyers asked for your price list or catalogue. 我们的买主想索求你方价格单或目录。 2. Prices quoted should include insurance and freight to Vancouver. 所报价格需包括到温哥华的保险和运费。3. I would like to have your lowest q
10、uotations C.I.F. Vancouver. 希望您报成本加运费、保险费到温哥华的最低价格。 4. Will you please send us your catalogue together with a detailed offer? 请寄样品目录和详细报 5. We would appreciate your sending us the latest sam_ples with their best prices. 请把贵公司的最新样品及最优惠的价格寄给我们，不胜感激。 6. Your ad in todays China Daily interests us and we
11、 will be glad to receive samples with your prices.对你们刊登在今天中国日报上的广告，我们很感兴趣。如能寄 来样品并附上价格，不胜欣慰。7. Will you please inform us of the prices at which you can supply? 请告知我们贵方能供货的价格。8. If your prices are reasonable, we may place a large order with you. 若贵方价格合理，我们可能向你们大量订货。 9. If your quality is good and the
12、 price is suitable for our market, we would consider signing a long-term contract with you. 若质量好且价格适合我方市场的话，我们愿考虑与你方签署一项长 期合同。 10. As there is a growing demand for this article, we have to ask you for a special discount. 鉴于我方市场对此货的需求日增，务请你们考虑给予特别折扣。 11. We would appreciate your letting us know what
13、discount you can grant if we give you a long-term regular order若我方向你们长期订货，请告知能给予多少折扣，不甚感激。 12. Please quote your lowest price CIF Seattle for each of the follow- ing items, including our 5% commission.请就下列每项货物向我方报成本加运费、保险费到西雅图的最低价 格，其中包括我们百分之五的佣金。13. Please keep us informed of the latest quotation f
14、or the following items.请告知我方下列货物的最低价格。 14. Mr. Smith is making an inquiry for green tea. 史密斯先生正在对绿茶进行询价。 15. Now that we have already made an inquiry on your articles, will you please make an offer before the end of this month? 既然我们已经对你们的产品进行了询价，请在月底前报价。 16. As a rule, we deliver all our orders with
15、in 3 months after receipt of the covering letters of credit.一般来说，在收到相关信用证后三个月内我们就全部交货。 17. Please quote us your price for 100 units of Item 6 in your catalog. 请给我们提供你们产品目录册上100组6号产品的报价。 18. Those items are in the greatest demand in foreign markets. 那些产品在国外市场上的需求量很大。19. Would you please quote me your
16、 prices for the goods? 你能报给我这些商品的价格吗？ 20. We have quoted this price based on careful calculations. 这个报价是我们在精打细算的基础上得出来的。 Telephone Calls打电话 1. This is Dajiang Food Store. How may I help you?这里是大江食品店。请问我怎样能帮到你呢？2. Could you put me through to the toy department? 请帮我接玩具部好吗？ 3. Id like to order 3 cases
17、of beer. 我打算订购三箱啤酒。 4. My name is Tony Smith, Shanghai Hotel Room 2107. My phone number is 6567- 8900. 我叫托尼史密斯，住上海宾馆2107房间，我的电话号码是 6567-8900。 5. Please make a remittance of 1,500 Yuan for the books youve ordered. The postage is included. 您订的书请汇款一千五百元过来，邮资包括在内。 6. Hold on a moment please. 请稍等。 7. Ill
18、 see if she is in. 我去看看她有没有在。 8. I am afraid she is out at the moment. 对不起，她这会出去了。 9. Ill be pleased to if I can. 如果能的话，我很高兴。 10. Extension 121, please. Sorry, the line is busy. 请接121号分机。 对不起，线路忙。 11. Could I speak to Mr. Johnson, please? Sorry, there is no one by the name of Johnson here. 我可以和约翰逊先生
19、通话吗？ 对不起，这里没人叫约翰逊。 12. Could you hold on a minute? Ill get him for you. Certainly. Thanks. 稍等，我帮你去叫他。 13. Mr. Smith is tied up at the moment. OK. Ill call again later. 史密斯先生现在脱不开身。 好的，我回头再打电话过来。 14. I am sorry I wasnt in when you called. Thats all right. 很抱歉你来电话时我不在。 没关系。 15. Operator, we were cut o
20、ff. Could you reconnect me, please? Just a moment, please. 接线员，电话断了。可以替我重新接通吗？ 请稍等片刻。 16. Do you follow me? Yes, please go on. 打电话 听懂我的话了吗？ 听懂了，请接着谈。 17. Have you got it? Sorry. Do you mind repeating? 明白了吗？ 对不起，你介意再说一遍吗？ Visiting A Factory参观工厂了解对方客户的商品生产主体工厂是对外贸易中必不可少的一环。工厂的设备、规模和工人的素质以及决策者的管理能力都决定着
21、以后产品的质量和信誉。作为索取资料、电话传真问询、浏览网页的必要补充步骤，参观工厂可以让客户最直接、最客观地了解生产方公司，对日后的贸易成功意义重大。 1. We look forward to our tour of your plant. 我们盼着参观你们工厂。 2. If it is not too much trouble, we would like to talk to some of the technicians. 如果不是太麻烦的话，我们想与一些技术员谈一谈。 3. We learned a lot about your facilities and the process
22、of wine making. 关于你们的酿酒设备和酿酒过程，我们了解了不少情况。 4. Were interested in learning about your food-making and pack- aging process. 我们想向你们学习食品加工和包装过程。 5. It was very kind of you to give me a tour of the plant. 谢谢你陪同我参观工厂。 6. You will surely know the products better after the visit. 参观工厂参观后你对我们的产品肯定会更了解。 7. Let
23、 me give you this list of departments first. 我先给你这份各个部门的清单。 8. Next to each department is its location and the name of the manager. 在每个部门的旁边都标有其具体位置和经理的姓名。 9. Please let us know when you will be free so that we can arrange the tour for you. 请告诉我们你们什么时候有空，我们好作安排。 10. Does the plant work with everythi
24、ng from the raw material to the finished product? 从原料到成品都是工厂自己生产吗？ Dialogue 1 A: If you are staying here for a few days, wed be delighted to see you at our factory. B: Its very kind of you to say so. My associate and I will be interested in visiting your factory. A: Let us know when you are free. We
25、ll arrange the tour for you. B: Thank you. Ill give you a call this afternoon to set the time. Theres nothing like seeing things with ones own eyes. A: Thats for sure. Youll know our products better after the visit. Dialogue 2 A: Ill show you around and explain the operation as we go along. B: Thatl
26、l be most helpful. A: That is our office block. We have all the administrative depart- ments there. Down there is the research and development section. B: How much do you spend on development every year? A: About 3-4% of the gross sales. B: Whats that building opposite us? A: Thats the warehouse. We
27、 keep a stock of the faster moving items so that urgent orders can be met quickly from stock. B: If I placed an order now, how long would it be before I got delivery? A: It would largely depend on the size of the order and the items you want. - 我陪你到各处看看，边走边讲解生产操作。 Dialogue 3 A: How large is the plan
28、t? B: It covers an area of 75,000 square meters. A: Its much larger than I expected. When was the plant set up? B: In the early 70s. Well soon be celebrating the 30th anniversary. A: Congratulations! B: Thank you. A: How many employees do you have in this plant? B: 500. Were running on three shifts.
29、 A: Does the plant work with everything from the raw material to the finished product? B: Our associates specializing in these fields make some accesso- ries. Well, here were at the production shop. Shall we start with the assembly line? A: Thats fine. Dialogue 4 A: Put on the helmet, please. B: Do
30、we need to put on the jackets too? A: Youd better, to protect your clothes. Now please watch your step. B: Thank you. Is the production line fully automated? A: Well, not fully automated. B: I see. How do you control the quality? A: All products have to go through five checks in the whole manufactur
31、ing process. B: Whats the monthly output? A: One thousand units per month now. But well be making 1,200 units beginning with October. B: Whats your usual percentage of rejects? A: About 2% in normal operations. B: Thats wonderful. Is that where the finished products come off? A: Yes. Shall we take a
32、 break now? Dialogue 5 A: It was very kind of you to give me a tour of the place. It gave me a good idea of your product range. B: Its a pleasure to show our factory to our customers. Whats your general impression, may I ask? A: Very impressive, indeed, especially the speed of your NW Model. B: Thats our latest development. A product with high perform
