管理英语2历年真题汇总.docx
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管理英语2历年真题汇总.docx
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管理英语2历年真题汇总
管理英语2
一、交际用语
选择正确的语句完成下面对话,并将答案序号写在答题纸上。
1.—Goodmorning,SunshineCommunityCenter!
MayIhelpyou?
—____C_______
A.I'dliketobookoneairticket.
B.I'mgladtointroducemyselftoyou.
C.Ineedaplumbertorepairthewaterpipeinmykitchen.
2.—How'syourmotherdoing?
—____A_____
A.Sheisverywell.
B.Sheisverykind.
C.Sheisdoingshoppingnow.
3.—___B______
—MynameisHelen,andIwasbornin1980.Mymajorwaselectricalengineering.
A.Tellmeyourname,please.
B.Tellmealittlebitaboutyourself,please.
C.Tellmehowoldyouare,please.
4.—Anysuggestionsfortheproject?
—____B_____
A.Ineedyouradviceonit.
B.Iadviseyoutoputmorehandsinthisproject.
C.Thanksforyoursuggestions.
5.—Hi,Helen,I'llhaveaninterviewtomorrow.I'mafraidIcan'tmakeit.
—____A_____
A.Sure,youcan.Takeiteasy.
B.I'msorrytohearthat.
C.That'sallright.
6.—Whydoyoulookunhappy.What'sthematter?
—______C_______
A.I'msatisfiedwiththegoodperformanceoftheradioI'vejustbought.
B.I'mgladtohaveboughtthisradioatsuchaprice.
C.I'mratherdisappointedwiththepoorqualityoftheradioI'vejustbought.
7.—Ourcompanyisdoingacustomerservicequestionnaire.MayItakeyouamoment?
—_______B______
A.Itdoesn'tmatter.
B.Byallmeans.
C.Ihavenoidea.
8.—___________A_________
—Itwilltakeatleasttwoweeks.
A.Howsoonwillyoufinishourannualreport?
B.Howoftenwillyoufinishourannualreport?
C.Howlonghaveyoufinishedourannualreport?
9.—Wouldyouliketogototheconcertwithus?
—_____C____,butI'vepromisedtohelpJimwithhisChinese.Thankyouallthesame.
A.Ihateconcerts
B.I'llgowithyou
C.IwishIcould
10.—Iwasworriedaboutmymath,butMr.WhitegavemeanA.
—_____B____
A.That’saneasycourse.
B.Congratulations!
C.Mr.Whiteisverygood.
11.—Canyoustayherelonger?
—___A______,butIhavetobebacktomorrow.
A.I’dloveto
B.No,thankyou
C.I’mafraidnot
12.—YourplanisperfectandIbelievethatitwillbeagreatsuccess.
—_______B____
A.Yes,itis.
B.Thankyouverymuch.
C.Idon’tthinkso.
13.—Wouldyoumindansweringsomequestionsaboutyourannualrep[ort?
—______C_____
A.Yes,withgreatpleasure.
B.No,I’mafraidIcan’tmakeit.
C.No,aslongasitdoesn’ttakelong.
14.—Howdoyouthinkofthethemeofourevent?
—___A________
A.It'sprettygood.
B.Ifeelsosorryaboutthat.
C.I'dliketohavesometea.
15.—Hello,isthatservicecenter?
Theelevatorofourapartmentdoesn’twork.
—_______B____
A.Oh,Idon'tknowwhat'swrongwithit.
B.Sorry,I'llhaveitcheckedoutatonce.
C.Ok,Isee.Thankyou.
16.—DoyoumindifIrecordyourlecture?
—______C_____Goahead.
A.Nevermind.
B.No,you’dbetternor.
C.Notatall.
二、词汇与结构
1.Attheendoftheday,youwantallattendees_____C______youreventtorememberthiskeymessagethatyou’vespentalongtimereinforcing.
A.leave
B.toleave
C.leaving
2.Heis_____A____ thiscompany.
A.leave
B.toleave
C.leaving
3.Hiringagoodemploymaycostmuchmoneyandtime,______C__,itcanwinmuchmoreforthecompanyinfuture.
A.what’smore
B.atlast
C.however
4.Theyhavedisagreement___A_____theplanofcelebratingthefoundingofthecommunity.
A.on
B.in
C./
5.Thequalityofquestionnairewill__B________howmuchinformationweknowfromourcustomers.
A.effect
B.affect
C.take
6.Itisonlybyagreeingwiththeirviewpointand____A__thatyouwillresolvethesituationandsendthecustomerawayhappy.
A.suggestingapossiblesolution
B.suggestapossiblesolution
C.suggestedapossiblesolution
7.Thenewyearisjust______B_____.
A.incorner
B.aroundthecorner
C.outsidethecorner
8.Look!
______B____
A.Herearethebuscomes.
B.Herecomesthebus.
C.Thebusherecome.
9.Themusic____C___likethesingingofabird.
A.hears
B.listens
C.sounds
10.Americanyoungpeoplewouldrather_____A________advicefromstrangers.
A.get
B.getting
C.got
11.Thesuccessofoureventis____A___tothesponsor.
A.related
B.based
C.intended
12.We___A__itverymuchthatyou'vecometogiveusatimelyride.Otherwisewewouldmissthetrain.
A.appreciate
B.expect
C.promise
13.I'mwritingto__C__apositionasacomputerengineerinyourcompany.
A.thankfor
B.waitfor
C.applyfor
14.Youneedto__A____thosequestionnairepapersforyourcompany.
A.handout
B.handin
C.handon
15.Youmust____A_____theannualcertificationofemploymentonlinewithin15days.
A.submit
B.omit
C.commit
16.Hiringtherightemployee___C____youathousandtimesoverinhighemployeemorale.
A.pays...off
B.take...off
C.pays...back
17.Ourworkershavebeencheckingtheheatingsystemsinceyoucalledus.I___C___youitwillperformwellsoon.
A.argue
B.affect
C.assure
18.Questionnairesarenotsuitable___B_____somepeople.
A.in
B.for
C.with
19.Weshouldkeepinmind_____B___thefeedbackisveryhelpfulforplanningfuturemeetingsandevents.
A.what
B.that
C.when
20.Theinvestorshouldbeawareofthelimitationsofthefinancialstatementanalysis__A_____theannualreport.
A.basedon
B.basingon
C.baseon
21.Undernocircumstance_____B______totellliestothepublic.
A.thecompaniesareallowed
B.arethecompaniesallowed
C.thecompanieswillallow
22.______A____acompanyreallywantsisacandidatehastherightskills.
A.What...that
B.What...what
C.That...that
23.Heis______A_____thiscompany.
A.inchargeof
B.inthechargeof
C.underthechargeof
24.Themoreinformationyoucanget,____C__inyourfield.
A.themorecompetitivewillyoube
B.youwillbethemorecompetitive
C.themorecompetitiveyouwillbe
25.Youcantrythesemethodstokeepyourinterviewanxiety___A____control.
A.under
B.on
C.with
26.Oneday,ourdreamswill____B___reality.
A.turnout
B.turninto
C.turnaway
27.Idon'tknow____A______.Ijustarrivedheretwominutesago.
A.what'sgoingon
B.howisgoingon
C.whoisgoingon
30.Writethetelephonenumberdown___B___youforget.
A.oncase
B.incase
C.undercase
31.___C___youpreparecrosstrainingplans,youneedtoconsiderboththecompanybenefitsandtheemployeebenefits.
A.Although
B.Evenif
C.As
32.WethinkthatSmithshouldbetoldabouthis____C___conditionassoonaspossible.
A.physic
B.physics
C.physical
33.__B_____thefeedbackisveryhelpfulforplanningfuturemeetingsandevents.
A.Get
B.Getting
C.Toget
34.__A______face-to-faceinterviews,questionnairesarecheaperforcollectingdatafromalargenumberofrespondents.
A.Comparedto
B.Comparing
C.Compare
35.Ourcompanywill_____C____thecustomers'suggestions.
A.respond
B.berespondingto
C.respondto
36.Thisinvolves__B_____thehigh-levelreasoningbehindyourintentionsfortheevent.
A.identify
B.identifying
C.identified
37.People__C_____findusefulinformationfromtheannualreport.
A.hadto
B.dared
C.could
38.Theenemyhasstrengthenedtheir____B__position.
A.protective
B.defensive
C.offensive
39.Morethan30people__A_____theposition.
A.appliedfor
B.appliedto
C.appliedin
40.Theypromised___C___thecarforus.
A.repairing
B.repaired
C.torepaired
41.—Whosetextbookisthis?
—It___B____ John's.Ithashisnameonit.
A.can'tbe
B.mustbe
C.mightbe
42.Thesetipsmayhelpyouavoid____B____bademployeesforyourcompany.
A.tohire
B.hiring
C.hire
43.Customers__C____refusetofillingthequestionnairearenotpermittedtobuytheproduct.
A.what
B.which
C.who
44.Ihavecoffee___A____breakfasttime.
A.at
B.in
C.on
45.TheheatingsystemofourapartmentbrokedownsoImadea ____B____ calltothecommunityservicecenter.
A.discussion
B.complaint
C.praise
46.Whereareyouusedto____C___vegetables?
A.buy
B.bought
C.buying
47.Hesayswhathethinksanddoeswhathewantstodo,___B___ otherpeople'sfeelings.
A.accordingto
B.regardlessof
C.becauseof
48.Weshouldtakethedegree____B____accountwhenwerecruitanewsecretary.
A.with
B.into
C.of
49.Let's__A____ourplan.
A.start
B.started
C.starting
50.Ididn'tdo___C___lastweek.
A.nothing
B.something
C.anything
51.IfI____C__you,I_______moreattentiontotheindependentauditors’reportandfinancialstatementsintheannualreport.
A.was;shallpay
B.am;willpay
C.were;wouldpay
52.Wefeel__A_____withtheinconveniencetheservicecenterbroughtus.
A.disappointed
B.worried
C.surprised
53.Youmust__A____theannualcertificationofemploymentonlinewithin15days.
A.submit
B.omit
C.commit
三、阅读理解
Passage1根据原文选一个正确答案
Angrycustomerstendtoaimtheirdissatisfactionandcomplaintsatstaffmeembers.Ifthishappenstoyou,youshouldrememberthattheyareactuallyexpressingtheirdissatisfactionaboutthecompanyandnotaboutyouasanindividual.Butifyouwishtobesuccessfulinanybusiness,thenyouhavetolearnhowtohandleangrycustomers.Listedbelowareafewguidelinestohelpyoudevelopyourownpersonalstrategyfordealingwithangrycustomers:
Neverargueback.Youmuststaycalmandaimtosatisfythecustomereveninthemostdifficultsituations.Itisonlybyagreeingwiththeirviewpointandsuggestingapossiblesolutionthatyouwillresolvethesituationandsendthecustomerawayhappy.
Useyourearsmorethanyourmouth.Makesureyoulistenmorethanyouspeak.Bylisteningcarefully,youwillbeabletounderstandwhythecustomeriscomplaining,sothatsatisfactorystepscanbetak
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