酒店英语实训 全套课件.pptx
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酒店英语实训 全套课件.pptx
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,对外经济贸易大学出版社,(“十二五”规划商务英语高职高专系列教材),UnitOne,IntroductiontoHotelIndustry,ExerciseinClass,Task1,TalkingFacetoface,Task2,MaintainingaSharpEye,ExerciseinClass,PassageOnePassageTwo,PutinUse,Operator:
(3)willyoubecomingfrom,sir?
Operator:
(9),sir.Welook(10)to,Operator:
Goodmorning,JinshengHotel.
(1)MayIhelpyou?
Guest:
Yes.Couldyou
(2)tellmheowtogettoyourhotel?
Wher,Gue1s.t:
CForommpltehteertaheilewfaoyllsotwatiinogn.dialoguebyputtinginOperattohre:
Imseises,isnigr.wGoorsdtsra.ightnorthfromthe(4)statio,followtheroadandturnleftatthethird(5)ncross,inyouwill(6)finditontheright.gGuest:
(7)Howisitfromthestation?
Operator:
Itsabfaoruta20-minutewalk.Ifyoulike,youcan(8)takeNo.30Bus.Itlltakeyourighthere.Guest:
Good,thankyou.,Youare,servingwyeolcuo.me,forward,PutinUse,Bellman:
(1)Heresyourroom,MissGreen.Afteryou,(这是p您le的as房e.间,格林小姐,您先请。
)Guest:
Thankyou.HowcanImaketeaorcoffee?
Bel2lm.aCno:
m(2p)leteYtohuecfoanllomwaiknegydoiuarloogwunetbeayatrnadnscolaffteinegbytheChineusseinignttoheEenlgelcistrhic.kettleonthedesk.(您可以用桌上的电水壶烧水泡茶或冲咖啡。
)Guest:
Isthereahairsaloninyourhotel?
Bellman:
(3)Yes,itisontheleftsideoftheSouthGate.Itopensfrom9:
00a.m.to11:
00p.m.(有,在南大门的左边。
营业时间是上午9点到晚上11点。
),PutinUse,Guest:
CanyoutellmesomethingaboutyourChineseRestaurantofyourhotel?
Bellman:
(4)Certainly.WearegoodatBeijingfood.YoucantryBeijingroastduckhere.(我们擅长北京菜,您在我们这可以品尝到北京烤鸭。
)Guest:
Thankyouverymuch.,ReadandThink,.Answerthefollowingquestionsaccordingtothepassage.1.Accordingtothepassage,whatisthedefinitionofthehospitalityindustry?
Thehospitalityindustryisaphrasecoveringavarietyofserviceindustriesfromreceivingacustomertoservicingthem,suchasprovidingthemfoodandbeverages,orprovisionofaroomandbed2.Itnowslheaetpw.aysisthehospitalityindustrydifferentfromotherindustries,especiallythosethatproducetangibleproducts?
Theentirehospitalityindustryisinaconstantstateofmakinganddeliveringproducts,whichareproducedandconsumedatvirtuallythesametime,allowinglittlemarginforerror.,ReadandThink,3.Whatarethefivebasictypesofhotels?
Thefivebasictypesofhotelsarecommercial,resort,residential,extended-stay,andcasino.4.Duringtheoff-season,howdosomeresorthotelsandmotelsfilltheiremptyrooms?
Bysolicitingconventions,salesmeetings,andincentivetours.5.Whatisthedistinguishedfeatureofcasinohotels?
Theyprovidelodginginhotelfacilitieswithacasinoonthepremises,includingtablewageringgamesandothergamblingactivities.,ReadandThink,ornearnaturalsettings,suchas,II.Completeeachofthefollowingstatementsaccordingtothepassage.1.Commercialhotelsandmotelsusuallyarelocatedicnitiesorsuburbanareasandoperateyearround.2b.aLnaqrugeetrrhoootmels,aenxdhimbiotthealsllso,ftaenndhsapvaeciousballroomstoaccommodateconventions,businessmeetings,weddingreceptions,andothersocialgatherings.3.Resortstypicallyarelocatedinvamcaotuionntains,destinations,theseashore,themeparks,orotherattractions,ReadandThink,4.Residentialhotelsprovidelivingquartersforpermanentandsemi-permanentresidents.,5.Extended-stayhotelscombinefeaturesofaresortandaresidentialhotel.,ReadandJudge,I.Arethefollowingstatementstrueorfalseaccordingtothepassage?
WriteT/Faccordingly.,1.Onewayofcategorizinghotelsisbyhow,2.Chinesehotelsadoptthewayofcategorizinghotelbydifferentclientstheyserve.3.Allhotelsprovideaplacetosleepandaplaceformeals.,F,manyservicestheyoffer.Themoreservices,themoreluxurious.F,T,ReadandJudge,4.Referralgroupsusuallyhavestandardsfordesign,dcor,equipment,andoperating,F,procedurestowhichallpropertiesmustadhere.T5.Ahotelthatsatisfiesitsguestsislikelytobefinanciallysuccessfulaswell.,ReadandJudge,II.ReadandtranslatethefollowingsentencesintoEnglish.1.我们把一个饭店的成功归因于多种因素。
Weattributethesuccessofahoteltovariouselements.,attributeto,element,ReadandJudge,2.饭店的形象与饭店管理以及员工的态度有关。
Theimageofahotelhastodowithitsmanagementandtheattitudeofitsstaff.,havetodowith,ReadandJudge,Courtesyandfriendlinessgoalongwayinattractingreturningguests.,goalongway,3.礼貌友好对吸引回头客有帮助。
returningguests,ReadandJudge,4.在旅游饭店业工作的员工需具备多种特性。
Theemployeesworkinginthehospitalityindustryentailvariousattributes.,entailattribute,ReadandJudge,5.商业饭店主要强调提供商务客人所需的各种服务和设备。
Abusinesshoteltypicallyplacesgreatemphasisonprovidingalltheservicesandequipmentnecessarytothebusinesspeople.,placegreatemphasison,UnitTwoRoomReservation,ExerciseinClass,Task1,TalkingFacetoface,Task2,MaintainingaSharpEye,ExerciseinClass,PassageOnePassageTwo,PutinUse,Whattypeofroomwouldyoulike?
Guest:
Adoubleroom.Whatsthe(5),?
themissingwords.,Reservationist:
Goodafternoon,HongyunHotel,RoomReservation.MayIhelpyou?
Guest:
Yes,Idliketo
(1)reservearoomfrom20thto23rdofMay.Reservationist:
Pleasewait
(2)amome.nItll(3)checkour1ro.oCmosmavpaillaebtleeftohrethfeosellodawysin.Tghadnikayloougufoer(b4)ypwuatittiinnggi,nsir.,roomratepernight?
Reservationist:
145USdollars.Willthatbe(6)allright?
Guest:
Yes,thatwillbefine.Thankyou.Reservationist:
Withpleasure!
MayIhaveyournameandyour(7),telephonenumber,Guest:
Sure.MynameisRichardBlackandmytelephonenumberis0038-0179-123456.Reservationist:
Thankyou,Mr.Black.Youve(8)bookedadoubleroomfrom20thto23rdofMay.Guest:
Thankyou.Reservationist:
Imgladto(9)serveyou.Welookforwardto(10)yourarrival.,PutinUse,R:
(2)theChineseintoEnglish.,(R=ReceptionistG=Guest)R:
(1)Goodmorning.RoomReservation.MayIhelpyou?
(上午好,客房预订部,有什么为您效劳的吗?
G:
I2.dCloikmeptolecteantcheelfaorlleoswerinvagtidoina.loguebytranslating,Inwhosenamewasthereservationmade?
(请问,是用谁的名字预订的?
),G:
JohnSmith.R:
(3)Whatwasthedateofthereservation?
(预订日期?
)G:
FromMay10th,forsixnightsaltogether.R:
(4)IllcancelMr.JohnSmithsreservationfromMay,10thforsixnightsaltogether.MynameisWangLi.Welookforwardtoanotherchancetoserveyou.(取消JohnSmith5月10日起共六个晚上的预订。
我叫王丽,我们期待能再有机会为您服务。
),ReadandThink,.Answerthefollowingquestionsaccordingtothepassage.1.Whatisthesignificanceofthefrontoffice?
Itisthe“shopwindow”and“nervecenter”ofahotel.2.Whatsthefunctionofthefrontoffice?
Toreceivereservations,registerguests,assignrooms,distributebaggage,storeguestsvaluables,provideinformation,delivermailsandmessages,exchangeforeigncurrencies,checkroomoccupancies,checkguestsoutandsoon.,ReadandThink,3.Pleaselistthewaysofreservation.Peoplecanmakeroomreservationinpersonorbyletter,bytelephoneandbyE-mail.4.Whydoesaguestneedtopaythecancellationfees?
Becauseallorpartofanyrevenuereceivedfromthere-lettingofcancelledaccommodationmaybedeductedfromthecancellationfees.5.Whatstherelationshipbetweenroomreservationandotherdepartments?
Roomreservationmustprovidetheotherdepartmentswithaforecastofexpectedoccupancy.Theyshouldworkcloselyandcooperatewitheachother.,ReadandThink,II.Completeeachofthefollowingstatementsaccordingtothepassage.Thestaffofthefrontofficeshouldhaveaneatandsmartappearances,goodmannersandadaptability.Thereservationistworksatthefrontdeskbythelobby.Ifthehotelisabletoacceptthebooking,thereservationistwouldfilloutareservationformandrecordtheinformationinareservationdiary.,ReadandThink,5.Thehotelwillenjoygreaterfinancialsuccess,onlywith,4.Cancellationoftheroomreservationcanbemadebytelephoneandtheninwriting.,thegreatersatisfactiontheguests,receivefromthehotel.,ReadandJudge,I.Arethefollowingstatementstrueorfalseaccordingtothepassage?
WriteT/Faccordingly.,1.Internet-basedreservationscompaniesincreasebusinessaswebbookingsgrow.,2.Theprocessofapplication-service-providerstylereservationsoffersacombinationofGlobalDistributionSystemsconnectivity,Internetbookingenginesandvoice-centercapabilities.,F3.SynXisCorporationhasmorehotelsandroomsthanUnirezcompany.,T,T,ReadandJudge,4.IttakesUnirezonesecondandahalftocompleteatransaction.,5.HubXsbusinessismadeupofthreeareas:
reservations,web-siteservicesandonlinemarketing.,F,T,ReadandJudge,II.ReadandtranslatethefollowingsentencesintoEnglish.1.由于大多数客人提前预订房间,所以通常客人首先联系的是客房预订处。
Sincemostguestsmakereservationsinadvance,roomreservationusuallybecomestheirfirstcontactwiththehotel.,Inadvance,ReadandJudge,2.我们没有单人房了,双人房行吗?
Wedonthaveanysingleroomsavailable.Wouldyoumindadoubleroominstead?
singleroom,doubleroom,ReadandJudge,3.您是喜欢标准套房还是豪华套房?
standardsuiteDoyoupreferastandardsuiteoradeluxesuite?
deluxesuite,ReadandJudge,4.很抱歉,由于现在是旺季,我们一楼所有的房间都客满了。
Iamterriblysorry,butalltheroomsonthefirstfloorareoccupiedbecausewearenowinhighseason.,highseason,occupied,ReadandJudge,Wearehappytoofferyouadoubleroomonthefifthfloorwithaviewofthesea.,5.我们很高兴为您预订了位于五楼可以看到海景的双人房。
aviewofthesea,UnitThreeReception,ExerciseinClass,Task1,TalkingFacetoface,Task2,MaintainingaSharpEye,ExerciseinClass,PassageOnePassageTwo,PutinUse,G:
JohnSmith.Room508.,possible,G:
OK.Idliketotakeit(9)itisquiet.,R:
Then,please(10)thisroomchangingform,Mr.Smith.G:
Illtakecareofit.Hereyouare.R:
Thankyou.Sorrytohavecausedyousomuchtrouble,Mr.Smith.Hopeyouwillhaveasoundsleeptonight.,R:
Oh,Isethe.eRmooimss5i0n8giswjuostr(d5s).,(R=ReceptionistG=Guest)R:
Goodmorning,sir.HowcanIhelpyou?
G:
(1)Goodmorning.Canyouchangearoomforme?
Mineistoonoisy.Icant
(2)standit.R:
Imawfully(3)sorrytohearthat,sir.MayIknowyournameand(4),ro1om.Cnoummbpelretet?
hefollowingdialoguebyputtingin,nearthebaggageelevator.Its,noise,thatthe(6)mightchbe
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