2全国职业院校技能大赛酒店服务赛项中餐宴会摆台项目英语口试题库.docx
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2全国职业院校技能大赛酒店服务赛项中餐宴会摆台项目英语口试题库.docx
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2全国职业院校技能大赛酒店服务赛项中餐宴会摆台项目英语口试题库
2016全国职业院校技能大赛中职组酒店服务赛项
中餐宴会摆台项目英语口试题库
情景应答及答题要点:
1.Q:
Asktheguestsiftheyhaveareservationwithyourrestaurant.
A:
Goodevening.Doyouhaveareservation?
2.Q:
Howdoyoucheckupontheguest'snameofthereservation?
A:
Goodevening.Underwhosenamewasourreservationmade?
3.Q:
Theguestsneedatablefor4,andtheywouldliketodinesomewhere
quiet.
A:
Verywell.Thiswayplease.Here'sawindowtableforfouroverlook
thelake.It'sverynaicnedquiethere.
4.Q:
Canyouexplainthetermsofbreakfastbothforadultsandchildrenin
thehotel?
A:
Sure,weofferbreakfastattherateof128RMBforeachadult,andit
freeofchargeforchildrenunder6.
5.Q:
TheguestswouldlovetotrysomeChinesefood,andtheyaskforyour
adviceonwheretohaveadinnerparty.
A:
TheRoseRestaurantofourhotelservesverygoodChinesefood.Itonthe2ndFloor.
6.Q:
Telltheguesthowtherestaurantwillholdthetableforthedelayedguests.
A:
Usually,weholdthereservedtableforfortyminutesforourguests.So,pleasebesuretoarrivebefore6:
40thisevening.
7.Q:
Greettheguestsandcheckuponthemtoseeiftheyareenjoyingthefood.
A:
Goodevening,iseverythingtoyoursatisfaction?
Areyouenjoyingthefood?
8.Q:
Informtheguestthattherestaurantisfullybookedthisevening,andsuggestthathebookatablethesametimetomorrowevening.
A:
I'msorry.Wearefullybookedthisevening.Howabouttomorrow?
Westillhavesomenicetablesavailablefortomorrowevening.
9.Q:
Askthegueststheirpreferencefortheeggdishes.
A:
Howwouldyouliketheeggsdone,ScrambledEggs,FriedEggsor
Omelets?
tableisavailable.
A:
Wouldyouliketohaveaseatandrestintheloungeforamoment?
We'llseatyouassoonasthetableisready.
11.Q:
Askthegueststheirpreferenceforfood,Chinese,Western,Japanese
orKorean.
A:
Whichstyleofcuisinewouldyouprefer?
WeserveChinese,Western,
JapaneseandKoreanfoodhere.
12.Q:
Whatdoyousaywhileyou'representingthemenutotheguests?
A:
Hereisthemenu.Thewaiterwillbewithyouinamomenttotakeyourorder.
13.Q:
Howdoyouoffertotakeorderfortheguestsintheevening?
A:
Goodevening.MayItakeyourordernow?
/Areyoureadytoordernow?
14.Q:
WhatarethefourmajorChinesecuisinesyou'dintroducetotheguests?
A:
InChina,thereareavarietyoffamouscuisines.Thefourmajorones
areSichuanCuisine,GuangdongCuisine,ShandongCuisineandJiangsu-ZhejiangCuisine.
A:
Here'syourbill.Pleasecheckit.Thefruitcombinationisonthehouse.
16.Q:
Howdoyourecommendthespecialtyoftherestaurant?
A:
Wouldyouliketotryourspecialty?
Itisourchef'sre
verydeliciousindeed.
17.Q:
Visitthetabletocheckifyourserviceissatisfactory.Informtheguest
thelastcoursewillbedessert?
A:
Iseverythingtoyoursatisfaction?
Allthedisheshavebeenservedas
themenugoes,exceptforthedesserttofollow.
18.Q:
You'venoticedthattheguestshaveenjoyedthefoodinyourrestaurantandtheyseemedfullandhappy,yetwithawholedishofRoastDuckuntouched.Willyoudoorsaysomethingtohelp?
A:
Iwillask:
Haveyouenjoyedyourdinner?
Wouldyoulikemetopackthe
RoastDuckforyoufortakeaway?
19.Q:
Asktheguesthispreferenceforfruitjuice.
A:
Whatkindoffruitjuicewouldyouprefer?
Wehavegrapejuice,kiwifruit
juiceandorangejuice.
A:
Whatwouldyoulikeforyourmaincourse?
21.Q:
Asktheguest'schoiceofwine.
A:
WouldyoulikeabottleofredwinetogowithyourSirloinSteak?
22.Q:
Whatdoyousaywhenservingthegueststheirdessert?
A:
Hereisyourdessert.Pleaseenjoy.
23.Q:
Asktheguesthowhewouldlikehissteakprepared.
A:
Howwouldyoulikeyoursteakdone?
Rare,MediumorWell-done?
24.Q:
WhatisthedutyofaFoodandBeverageManager?
A:
AFoodandBeverageManagerisinchargeanddirectstheworkoftheDepartment.
25.Q:
Telltheguesttherestaurantofferspreferentialpricetoregularguests.
A:
Weofferapreferentialpriceof20%discounttotheregularguests.
26.Q:
Asktheguestthewayhewouldliketodecoratethebanquethall.
A:
Howwouldyoulikeustosetupthebanquethall?
Doyouneedsomespecificdecorationforthebanquet?
27.Q:
TelltheguestshowtoappreciatetheartofChinesecooking.
A:
ThecharmofChinesecookingliesinthedelicacyofthedishesintermsofthecolor,theflavorandthetaste.
28.Q:
Whentheguesttellsyoutheyneedmoretimetothinkbeforeordering,howdoyourespond?
A:
Verywell,pleasetakeyourtime.Iwillbebackwithyouinamoment.
29.Q:
TellthegueststhegeneralsequenceofaChinesedinner.
A:
Chinesedinnerusuallystartswithcolddishesandendswithasoup.
30.Q:
Whatdoyousayiftheguestordersadishwhichisnotavailablein
yourrestaurant?
A:
I'mafraidwedonotservethisdishinourrestaurant.MayIrecommendthespecialtyoftoday?
31.Q:
Whatdoyourecommendiftheguestordersafreshwhitewaterfish?
A:
MayIsuggeststeamingthefishtoretainitsfreshness?
32.Q:
Howdoyouaskabouttheguest'spreferenceforbuffetoralacarte
service?
A:
Howwouldyoulikeyourdinnerserved?
Abuffetoranalacarteservice?
33.Q:
Howdoyouaskabouttheguest'spreferenceforsalad?
A:
Whatkindofsaladwouldyouprefer?
WehaveHamSalad,PrawnSalad,
andFreshVegetableSalad.
34.
scomplimentstoyourservice?
sourgreatestpleasuretobeo
sbill.
Q:
Howdoyourespondtoaguest
A:
Thankyouforyourcompliments.It
service.
35.Q:
Explaintheservicechargetotheguest
A:
Asyoumayhavenoticed,a10%servicechargehasbeenaddedtothe
total.
36.Q:
Whatdoyousayafteraguesthasbroughtaproblemtoyourattention?
A:
Thankyouforbringingthismattertoourattention.Ithelpstoimprove
ourservice.
37.Q:
Telltheguestwheretopayhisbill.
A:
Youmaypaythebillatthecashier'sdesk.Thiswayplease.
38.Q:
Asktheguestwhatvegetablehe'dliketohavewithhi.schicken
A:
WhatvegetablewouldyouliketogowithyourRoastChicken?
39.Q:
Whatdoyousayinseeingofftheguests?
A:
I'mgladyouenjoyed.Thankyouforcoming!
Good-bye.
40.Q:
Telltheguestwhatexactlyisthedishof“Spaghettiwith
A:
“SpaghettiwithLamb”isactuallylambcookedwithherbsandserved
withspaghetti.
41.Q:
Iftheguestwantstomakeareservationwithyourrestaurant,whatinformationdoyouneedtoknow?
A:
Ihavetoconfirmsuchinformationregardingthenameoftheguest,histelephonenumber,thetimeforthereservation,thenumberofgueststobeexpected.
42.Q:
IfaguestwantstotrySichuancuisine,howdoyouhelpthemorder?
A:
Ifyoulike,youcouldtryChongqing-stylehotpot.Itisawonderfulcombinationofmeat,potato,cabbage,lotusroot,tofu,andmushroominaspicybroth.Itisoneofthemostpopularitemsonourmenu.
43.Q:
Asahostess,what'sthefirstthingyouneedtofindoutwhenthe
guestarrives?
A:
Ihavetofindoutwhethertheguesthasareservationornot.
44.Q:
WhatwillabartendertelltheguestsaboutMargarita?
A:
AMargaritaisapopularcocktailmadebymixingonepartoftequila
andthreepartsofdrywineandlemon.
45.Q:
Whatwouldyousayiftheguestwantstoknowthebusinesshoursof
A:
Weproviderestaurantservicefrom6:
30a.m.to10:
00p.m.everyday.
46.Q:
Howtoensuretheguests'needsaremetwhenseatingthem?
A:
Iwillask:
‘Doyouhaveanypreferenceastowhereyousit?
47.Q:
Whatinformationdoyougivewhenintroducingyourrestauranttotheguest?
A:
Iwouldtelltheguestaboutthestyle,thespecialties,thepopulardishes,thebusinesshoursoftherestaurant.
48.Q:
Ifsomeguestscomplainthatthereisaguestsmokinginthenon-smokingrestaurant,whatshouldyoudo?
A:
Iwillapologizetotheupsetguestsandremindtheotherguestthatsmokingisnotallowedintherestaurant.Ifhewantstosmoke,he'dbettergotothesmokingareaofthehotel.
49.Q:
Whatwouldyousaywhenyouwanttorecommendsomethingtotheguest?
A:
MayIrecommendthisone,madam?
/MayIsuggestyoutrythisone,sir?
/Wouldyouliketotakealookatthis,Miss?
50.Q:
Whatdoyouneedtodoaftertheguesthasfinishedordering?
A:
Ineedtoconfirmeverythingbyrepeatingallthedisheshehasordered
andallrelevantpreferenceshehasmentionedbeforeIleave.
51.Q:
Afteryouhavefinishedtakingorderfortheguests,whatwouldyousay?
A:
Thankyou.Pleasewaitaminute.Weback'witllhbyeourordersoon.
52.Q:
Whatdoyousaytocheckupontheguests'needswhenallthe
havebeenserved?
A:
Doyouenjoythemeal?
IsthereanythingelseIcandoforyou?
53.Q:
Iftheguestcomplainsthatthepancakesarestonecoldandashardasrock.Whatwouldyousay?
A:
I'msorry.Thatshouldneverhavehappened.Pleaseallowustohave
thechefprepareanewoneforyouimmediately.
54.Q:
IftheguestwantstotrysomedishesthataretypicallocalspecialtyofSuzhou,buthehasnoideawhattoorder,whatwouldyourecommendtohim?
A:
IwillrecommendtheSquirrel-shapedMandarinFish,theQuick-boiledWhiteShrimp,andtheStir-friedShreddedEelwithHotOil.
55.Q:
Whatwouldyousaytotheguestwhenyouarerecommendingyourhousespecialty?
sverypopula
A:
Wouldyouliketotryourhousespecialty?
It
ourguests.
A:
Iwillapologizeandsay:
salty?
Letmeorganizeanotherdishforyou
57.Q:
Iftheguesttellsyouthathiswifeisavegetarian,whatwouldyousay?
A:
Wedoservedeliciousvegetarianfoodinourrestaurant.Actuallythe
Tofudishesareverypopularamongtheguests.
58.Q:
Ifthegueststellyouthattheyarefull,butthereisstillonemoredish
whichhasn'tbee
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