商务英文Email的Set Phrase.docx
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商务英文Email的Set Phrase.docx
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商务英文Email的SetPhrase
Unit1商务E-mail的写作
Task1
DearMarge,
ThanksforyourE-mail,whichIreceivedyesterday.IhavebeenverybusysoIhavenothadtimetolookforthemediareviewdatayouaskedfor.IhopeI’llhavetimetogetittoyoutomorrow.
Regardingthecustomersatisfactionsurvey,thiswillbereadynextweek.InyourE-mailyoumentionedthatyouareworriedaboutthefocusgroups.Don’tworry!
WearecurrentlyorganizingsomepeoplefortheresearchcompanyforSaturday28that9:
00.Isawthedraftversionattheproductioncompanylastnightandtheresultlooksgood.
Ifyouhaveanymorequestions,pleasedon’thesitatetocallme.
I’mlookingforwardtoseeingyouatthefocusgrouponSaturday.
Regards,
Oliver
Task2
DearGeorge,
ClientXYZhasjustcalledaskingforanupdateonthesituationintheChinesemarket.SothatIcananswerherquestionsmorefully,couldyousendmethefollowingfigureswhichwediscussedatourlastmeeting?
Themarketsharedata
Thesalesdata,bothtargetsandresults
Therevenueandcostbreakdown
I’llneedthesebytheendoftheweek.
Thanks,
Mary
Task3
DearJoseph,
Furthertoourcallonthe3rd,Ihaveattachedafilecontainingthedatafortheprojectasyourequested.
Ifyouhaveanyquestionsaboutit,plscontactme.
Task4
DearMax,
Ihaveattachedthefileyourequestedforyourreference.Iapologizeforthedelayingettingbacktoyou,butIhavebeenonleave.Pleasecontactmeifyouhaveanyfurtherquestionsaboutthis.
Task5
DearJoseph,
Theclienthaswrittentomeaskingfordetailsonthenewproductline.AsIdonothavethespecsonhand,doyouthinkyoucoulddealwithherquery?
I’veincludedherE-mailandcontactdetailsbelow.Ifyouhaveanyquestionsaboutit,pleasecontactme.
spec:
n.明细;规格(specification缩写)
Task6
DearMark,
Thanksforsendingmethefile,whichIhavelookedatcarefully.However,Ihaveafewquestions.Couldyouexplainwhythechartonpage15onlyshowsthefiguresfortheNorthregionandnotalltheregions?
Also,doyouthinkyoucouldletmeknowwhetheryouhaveincludedourlossfromlastyearinyourprojections?
Youdonotreallymakethisclear.
语库
send/request/convey/clarify
Information
confirm/describe/make
anarrangement
make/offer/reject/respondto/accept
asuggestion
describe/outline/initiate
aprocedure
outline/putforward/putintoaction/implement/announce
aplan
describe
aprocess
give/request/demand
anexplanation
Unit2开场白的Set-phrase
(一)回复的Set-phrase
Thanking
Thankyouforyourmessage.
Thanksforyourreply.
ThankyouforyourEmail/queryaboutn.p....
Thankyouforsendingmen.p....
ApologizeforaDelay
Apologiesforthedelayingettingbacktoyou,but...
SorryforthedelayinVing...
Apologiesforthedelay.
Sorryfornotgettingbacktoyouearlier,but...
Sorryforthedelayinrespondingto...
Task1
(1)
DearLucy,
Thankyouforsendingmethefigures.I’lllookthroughthemlaterandgetbacktoyou.
(2)
DearTracy,
Apologiesforthedelayingettingbacktoyou/Sorryforthedelayinreplying/Sorryfornotgettingbacktoyouearlier,butwe’vebeenverybusyherewiththemerger.Ihavetalkedtomysupervisoraboutyourquestionandhethinksabettertimefortheseminarmightbenextmonth.IhopethisisOK.
(3)
DearWinston,
Sorryforthedelayinresponding(toyourquery),butwehavehadterribleproblemswiththenewsoftwareandhavenotbeenabletoaccessanyofourdata.
Task2
DearJoyce,
Iwrotetoyouaweekagoaskingyoutosendmethesalesresultsinyourregion.I’dliketobringmyselfuptodatewiththeprojectstatus.
Thanks,
Kevin
DearKevin,
ThanksforyourE-mailandsorryfornotgettingbacktoyouearlier,butIhavebeenawayon
business.I’veincludedthesalesresultsintheattachedfile.
Regards,
Joyce
uptodate:
直到现在的,不过时的
Task3
DearKaren,
Iregrettotellyouthattheprojecthasbeencanceledbytheregionalheadofficebecauseofthelawsuitagainstus.Couldyoupleasesendbackallthedatawecollected,andanyotherfilesyoumayhaveregardingthisproject.
Thanks,
Julia
DearJulia,
Thanksforyourmessage.I’mverysorrytolearnabouttheprojectcancellationandthecompany’slegalproblems.Ihopewegetthechancetoworkonanotherprojecttogetheragainsoon.Ihaveattachedthefilesasyourequested.
Bestwishes,
Karen
(二)发信的Set-phrase
Announcing
…areincludedintheattachment.
…hasbeenreceived.
Alsoattachedisn.p.…
Attachedyouwillfindn.p.…
Foryourinformation,…
Iattachn.p.…
Ihavebeeninformedthat+n.clause…
Justtoinformyouofn.p./that+n.clause…
Pleasebeinformed/notifiedthat+n.clause…
Pleasenotethat+n.clause…
Thisisjustaquicknotetoletyouknowthat+n.clause…
Reminding
HaveyourememberedtoV…?
JustaquicknotetoremindyoutoV…
Justtoremindyouthat+n.clause…/toV…
PleaseremembertoV…
Makingconfirmation
Iampleasedtoconfirmthat+n.clause…
Icanconfirmthat+n.clause…
Justaquicknotetoconfirmn.p.…
Justashortnotetoconfirmthat+n.clause…
Justtoconfirmthat+n.clause…
Yourrequesthasbeensuccessfullyprocessed.
Requestingconfirmation
Pleaseconfirmif+n.clause…
Pleaseconfirmourn.p.…
Pleaseconfirmreceiptofn.p.…
Pleaseconfirmthat+n.clause…
Pleaseconfirmwhether+n.clause…
Wouldyoupleaseconfirmthat+n.clause…
Task1
●Justashortnotetoconfirmthattheprojectisonschedule.
●Pleaseconfirmthatpaymenthasbeenreceived.
●Wewishtoconfirmthefollowing:
XYZ,123arethenewcodesforXYS124.
Task2
DearAll,
Justtoinformyouthat/Justtoletyouknowthat/Pleasebeinformed/notifiedthat/Pleasenotethat/ThisisaquicknotetoletyouknowthatIwillbeonleaveforthenexttwoweeks.Carriewilltakecareofyourconcerns.
DearMargaret,
Justtoconfirmthat/Justtoinformyouthattheprojectwediscussedlastweekhasbeengiventhego-headbyheadoffice.Canwegettogethersometimethisweektodiscusshowtoproceed?
DearSalesStaff,
Justaquicknotetoremindyou/Justtoremindyouto/Pleaseremembertoaccuratelyrecordallyourfiguresattheendofeveryday.Therehavebeentoomanygapsintherecordsrecentlyandthisiscausingproblemsforthefinancedepartment.
Task3
●给下属迈克尔写信,提醒他别忘了告诉供应商,你要减低一成五的订货量。
上次迈克尔忘记这件事,现在原料堆积如山,没地方存放。
DearMichael,
Pleaseremembertocontactthesuppliertotellthemthatwewanttoreduceourorderby15%.Youforgottodothislastquarterandtheydeliveredtheusualamount.Nowwehavetoomuchofthestuffandnowheretoputit.
●写信给供应商,确认已经收到了他们的订单。
DearJohn,
Justtoconfirmreceiptofthegoodsyoudeliveredyesterday.Wewillbemakingpaymenttoyouraccountlatertoday.
●写信问客户上次开的发票是否已经付款,因为你找不到付款记录,现在缴费期限已过。
DearJulie,
Wouldyoupleaseconfirmwhetheryouhavepaidyourlastinvoiceornot,asIcannotfindarecordofyourpaymentonourbankstatement.
●写信告诉小组成员,你下个月要休产假,职务将由助理爱达代为执行,并感谢他们的祝福和礼物。
DearAll,
JustaquicknotetoinformyouallthatIwillbetakingmaternityleavenextmonth.AdawillbefillinginformewhileIamaway.Thankyouforallyourwishedandgifts.
bankstatement:
银行账单
maternityleave:
产假
Unit3表达请求的E-mail
Task
DearMarjorie,
IhavejustreceivedacallformcustomerXYZaskingmeforinformationonhisaccount.Sinceourcomputersystemisbrokenagain,Iwonderifyoucouldhelpmewiththis.
Couldyouletmeknowhowmanypaymentsthecustomermadelastmonth,i.e.,fromAugust1toAugust30?
Also,canyoutellmehowmanyofthosepaymentswereoverNT$10,000,andhowmanywereunderNT$10,000?
AsIneedthisinformationreallyquickly,woulditbepossibleforyoutoasksomeonetobringaprintoutofthisinformationovertomeASAP?
Iwouldreallyappreciateit.
Thanksforyourhelp.
Bestwishes,
Alvin
(一)交代事情
语库
Can/Couldyou…?
Doyouthinkyoucould(possibly)…?
Iwonder/waswonderingifyoucould…
Woulditbepossibleforyouto…?
Task
●Canyougetbacktomeassoonaspossible,please?
●CanyoutellJohnthatIneedthedatanow?
●Couldyougivemeananswersoon?
●Couldyoulookatmybudgetfigures?
●Doyouthinkyoucouldpossiblyasksomeonefromaccountstocontactmeaboutthis?
●DoyouthinkyoucouldsendthisdocumenttoNewYorkasquicklyaspossible?
●Doyouthinkyoucouldsparesometimetogothroughthiswithme?
●Iwaswonderingifyoucouldcompletethisreport.
●IwaswonderingifyoucouldpreparethedataIneedformypresentation.
●IwonderifyoucouldcoverformeonTuesdaywhileItakethedayoff.
●Iwonderifyoucouldsendsomeonetolookatthemachineandfindoutwhattheproblemis.
●Woulditbepossibleforyoutopickmeupattheairport?
●Woulditbepossibleforyoutoprovidemewithmoredataonthisproblem?
(二)索取资料
语库
Canyoutellme"why"…?
Couldyouexplain"why"…?
Doyouthinkyoucouldpossiblytellme"why"…?
Doyouthinkyoucouldletmeknow"why"…?
Iwaswonderingifyoucouldletmeknow"why"…
Iwonderifyoucouldexplain"why"…
Woulditbepossibleforyoutoletmeknow"why"…?
Task1
●Canyouletmeknowwhenwewillbeabletoseesomeresultsinyourarea?
●Couldyouletmeknowwhoisresponsiblefornewcustomeraccounts?
●Doyouthinkyoucouldletmeknowwhichsetoffiguresisthecorrectone?
●Iwaswonderingifyoucouldexplainwhythesefiguresarehigherthanweexpected.
●Iwonderifyoucouldexplainhowyouhavecalculatedtheresultsfromlastquarter.
●Woulditbepossibleforyoutoletmeknowwhetheryouhaveanyinformationonthis?
Task2
DearMacey,
Thanksforyourmonthlyreport,whichIrece
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