收银SOP.docx
- 文档编号:16853131
- 上传时间:2023-07-19
- 格式:DOCX
- 页数:9
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收银SOP.docx
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收银SOP
收银SOP
86.0pt;border-top: 1.5pt;border-left: 1.5pt;border-bottom: 1.0pt;border-right: 1.0pt;border-color: black;border-style: solid;padding: 0cm0cm0cm0cm;height: 3.95pt"> 部门: 163.55pt;border-top: solidblack1.5pt; border-left: none;border-bottom: solidblack1.0pt;border-right: solidblack1.0pt; padding: 0cm0cm0cm0cm;height: 3.95pt"> 前厅部 77.05pt;border-top: solidblack1.5pt; border-left: none;border-bottom: solidblack1.0pt;border-right: solidblack1.0pt; padding: 0cm0cm0cm0cm;height: 3.95pt"> 实行者职称: 219.95pt;border-top: solidblack1.5pt; border-left: none;border-bottom: solidblack1.0pt;border-right: solidblack1.0pt; padding: 0cm0cm0cm0cm;height: 3.95pt"> 收银 86.0pt;border-top: none;border-left: solidblack1.5pt;border-bottom: solidblack1.0pt;border-right: solidblack1.0pt; padding: 0cm0cm0cm0cm;height: 3.95pt"> 任务号: 163.55pt;border-top: none; border-left: none;border-bottom: solidblack1.0pt;border-right: solidblack1.0pt; padding: 0cm0cm0cm0cm;height: 3.95pt"> F-FO-R-SOP-01 任务的题目: 219.95pt;border-top: none; border-left: none;border-bottom: solidblack1.0pt;border-right: solidblack1.0pt; padding: 0cm0cm0cm0cm;height: 3.95pt"> 接班流程 113.35pt;border-top: none; border-left: solidblack1.5pt;border-bottom: solidblack1.0pt;border-right: solidblack1.0pt;padding: 0cm0cm0cm0cm;height: 3.95pt"> 需要使用的工具: 433.2pt;border-top: none; border-left: none;border-bottom: solidblack1.0pt;border-right: solidblack1.0pt; padding: 0cm0cm0cm0cm;height: 3.95pt"> 113.35pt;border-top: none; border-left: solidblack1.5pt;border-bottom: solidblack1.0pt;border-right: solidblack1.0pt;padding: 0cm0cm0cm0cm;height: 3.95pt"> 效益/质量标准: 433.2pt;border-top: none; border-left: none;border-bottom: solidblack1.0pt;border-right: solidblack1.0pt; padding: 0cm0cm0cm0cm;height: 3.95pt"> 106.45pt;border-top: none; border-left: solidblack1.5pt;border-bottom: solidblack1.0pt;border-right: solidblack1.0pt;background: #D9D9D9;padding: 0cm0cm0cm0cm;height: 3.95pt"> 做什么 124.7pt;border-top: none; border-left: none;border-bottom: solidblack1.0pt;border-right: solidblack1.0pt; background: #D9D9D9;padding: 0cm0cm0cm0cm;height: 3.95pt"> 怎么做 187.15pt;border-top: none; border-left: none;border-bottom: solidblack1.0pt;border-right: solidblack1.0pt; background: #D9D9D9;padding: 0cm0cm0cm0cm;height: 3.95pt"> 128.25pt;border-top: none;border-left: none;border-bottom: solidblack1.0pt;border-right: solidblack1.0pt; background: #D9D9D9;padding: 0cm0cm0cm0cm;height: 3.95pt"> 为什么 106.45pt;border-top: none; border-left: solidblack1.5pt;border-bottom: solidblack1.0pt;border-right: solidblack1.0pt;padding: 0cm0cm0cm0cm;height: 30.65pt"> 1、提前十分钟到岗大堂吧开会 1)整理仪容仪表 187.15pt;border-top: none; border-left: none;border-bottom: solidblack1.0pt;border-right: solidblack1.0pt; padding: 0cm0cm0cm0cm;height: 30.65pt"> 标准站姿 2.佩戴工牌 3.发型规范 以良好的形象展现在客人面前。 2)点到 187.15pt;border-top: none; border-left: none;border-bottom: solidblack1.0pt;border-right: solidblack1.0pt; padding: 0cm0cm0cm0cm;height: 16.15pt"> 划考勤 考勤3)会议内容讲解 187.15pt;border-top: none; border-left: none;border-bottom: solidblack1.0pt;border-right: solidblack1.0pt; padding: 0cm0cm0cm0cm;height: 136.25pt"> 1.在住特殊房价、特殊结账方式。 2.今日入住有特殊要求的客人(早到的、特殊处理的)。 3.前台新增规章制度 4.需要营销经理补预订单的。 5.今日会议、婚宴预定情况投诉周知、保密房 6.正在抢房的、退房取用早餐的。 了解当日特殊事项交接。 4)强化目标 187.15pt;border-top: none; border-left: none;border-bottom: solidblack1.0pt;border-right: solidblack1.0pt; padding: 0cm0cm0cm0cm;height: 46.95pt"> 为客人提供主动服务、微笑服务、满意加惊喜的服务。 大家加油! 106.45pt;border-top: none; border-left: solidblack1.5pt;border-bottom: solidblack1.0pt;border-right: solidblack1.0pt;padding: 0cm0cm0cm0cm;height: 43.3pt"> 2、清点备用金: 11.0cm;border-top: none; border-left: none;border-bottom: solidblack1.0pt;border-right: solidblack1.0pt; padding: 0cm0cm0cm0cm;height: 43.3pt"> 两班交接班要准确的清点备用金,备用金数额正确可正常接班。 (实际现金+负数+欠款) 如备用金金额错误,意味着上班期间某环节出现错误操作,应及时查找挽回损失,纠正错误。 106.45pt;border-top: none; border-left: solidblack1.5pt;border-bottom: solidblack1.0pt;border-right: solidblack1.0pt;padding: 0cm0cm0cm0cm;height: 29.5pt"> 3、切工号 11.0cm;border-top: none; border-left: none;border-bottom: solidblack1.0pt;border-right: solidblack1.0pt; padding: 0cm0cm0cm0cm;height: 29.5pt"> 早1、晚3、夜4.发票: 当班收银的名程。 制卡工号: 当班接待的西软工号。 及时切换功号,将造成两个班次的账务混淆,将给财务及当班造成不必要的麻烦。 106.45pt;border-top: none; border-left: solidblack1.5pt;border-bottom: solidblack1.0pt;border-right: solidblack1.0pt;padding: 0cm0cm0cm0cm;height: 4.5pt"> 4、查看工作用品及设备 11.0cm;border-top: none; border-left: none;border-bottom: solidblack1.0pt;border-right: solidblack1.0pt; padding: 0cm0cm0cm0cm;height: 4.5pt"> 打印机、POS机是否可以正常使用(账单、押金单、POS机纸、订书钉、曲别针、直别针、打印机色带) 106.45pt;border-top: none; border-left: solidblack1.5pt;border-bottom: solidblack1.0pt;border-right: solidblack1.0pt;padding: 0cm0cm0cm0cm;height: 4.5pt"> 5、清点房卡: 11.0cm;border-top: none; border-left: none;border-bottom: solidblack1.0pt;border-right: solidblack1.0pt; padding: 0cm0cm0cm0cm;height: 4.5pt"> 剩余房卡数+在住房间数+卡单数=280张 106.45pt;border-top: none; border-left: solidblack1.5pt;border-bottom: solidblack1.0pt;border-right: solidblack1.0pt;padding: 0cm0cm0cm0cm;height: 93.25pt"> 6、口头交接 11.0cm;border-top: none; border-left: none;border-bottom: solidblack1.0pt;border-right: solidblack1.0pt; padding: 0cm0cm0cm0cm;height: 93.25pt"> 1、特殊账务再次口头交接、当班未结账房间交接。 2、当日预订特殊要求的口头交接、撤消费的、送水果的、即将抢房的、正在抢房的、退房以后要求抢房的 3、投诉未退房的、还了房卡去用早餐的。 4、结账或发票开具有特殊要求。 106.45pt;border-top: none; border-left: solidblack1.5pt;border-bottom: solidblack1.0pt;border-right: solidblack1.0pt;padding: 0cm0cm0cm0cm;height: 21.5pt"> 7、西软 11.0cm;border-top: none; border-left: none;border-bottom: solidblack1.0pt;border-right: solidblack1.0pt; padding: 0cm0cm0cm0cm;height: 21.5pt"> 西软事物列表交接,完成项目及时取消。 231.15pt;border-top: none; border-left: solidblack1.5pt;border-bottom: solidblack1.0pt;border-right: solidblack1.0pt;padding: 0cm0cm0cm0cm;height: 24.95pt"> 尹丹丹 315.4pt;border-top: none; border-left: none;border-bottom: solidblack1.0pt;border-right: solidblack1.0pt; padding: 0cm0cm0cm0cm;height: 24.95pt"> 批准者: 139.3pt;border-top: none; border-left: solidblack1.5pt;border-bottom: solidblack1.0pt;border-right: solidblack1.0pt;padding: 0cm0cm0cm0cm;height: 23.75pt"> 职称: 签字/日期: 136.9pt;border-top: none; border-left: none;border-bottom: solidblack1.0pt;border-right: solidblack1.0pt; padding: 0cm0cm0cm0cm;height: 23.75pt"> 职称: 178.5pt;border-top: none; border-left: none;border-bottom: solidblack1.0pt;border-right: solidblack1.0pt; padding: 0cm0cm0cm0cm;height: 23.75pt"> 签字/日期:
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