welcoming clients一 教案.docx
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welcoming clients一 教案.docx
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welcomingclients一教案
ModuleSevenTerms&Conditions
项目一WelcomingClients
教师
科目
商务英语
课题
Module1
WelcomingClients
(一)
课时
4
班级
时间
教学目标
知识目标:
1.Masterwiththeexpressionsofwelcomingclients;
能力目标:
2.Knowhowtowelcomingclients
情感目标:
3.Raiseawarenessofimportanceofwelcomingclientsininternationaltrade
教学重点
1.GetSstomasterthebasicexpressionsaboutwelcomingclients;
2.LeadSstomakeupdialoguesaboutwelcomingclients
教学难点
LeadSstomakeupdialoguesaboutwelcomingclients
研究点
EncourageandpromoteSs’abilitytopickupusefulinformationandtofinishthegiventaskingroups
教学方法
CollaborativeTask-basedMethod;SituationalExperiencingTeachingApproach
教学手段
Multimedia
教学资源
Teachingplan,PPT,CourseWebsite
教学准备
T:
Designtheteachingplanandpreparethepower-point
Ss:
Collecttherelevantinformationabouthowtomakepreparationsforreceivingclientsandprepareapresentationforfiveminutes
教学过程
教学内容
教师活动
学生活动
时间分配
Presentation
1.Ss’presentation
2.Comments
1.giveinstruction;
2.review
1.presentation;2.review
5mins
Newknowledgeandskills
1.twotasks
2.basicsentencepatterns
3.tips
4.dialogue
1.givetasks
2.givetips
trytofinishthegiventasksinfourgroups
74mins
Consolidation
comments
givecomments
givecomments
10
mins
Assignment
Practicethedialogueafterclass
Assignthehomework
Takenotes;thinkaboutthehomework
1mins
教学反馈意见
对课程培养方案、授课计划的意见
对本教案的意见
其它
TeachingProcedures
Task1Welcomingclients
(一)
Step1:
Checkonstudents’previewingwork(Presentation)5’
Workingroups.Trytocollecttherelevantinformationaboutreceivingclientsforathree-minutepresentationtosharetheinformationtothewholeclass.(Thepresentationshouldbefacilitatedbyppt)Sscanrefertothefollowingquestions:
Howtoprepareforreceivingclients?
Step2:
Newknowledgeandskills
ⅠVideowatching10’
1.Bywatchingthevideo,Ssgettoknowthefourtasksofwelcomingclients:
meetingattheairport;breakingtheiceonthewaytothehotel;helpingtheclienttocheckinandConfirmingtheschedule.
2.Ssgettobefamiliarwiththeteachingaims:
1)Knowhowtomeetclientsattheairport
2)Knowhowtostartconversationswithclients
3)Masterthebasicexpressionsofwelcomingclients
4)Knowtheetiquetteofwelcomingclients
ⅡSentencepatternsteaching15’
1.SslookatthePPTandtrytorememberthesentencepatternsaboutmeetingattheairport.
1)Greetingwords:
●Excuseme,butareyouMr.SmithfromNewJersey?
●Howdoyoudo?
/Howareyou?
2)Self-introduction:
●I’mLiuMei,fromShanghaiImport&ExportCorporation.I’vecometomeetyou.
3)Offeringhelp:
●Letmehelpyouwithyourluggage.
4)Arrangetransportationandaccommodation:
●We’vealreadyreservedyouastandardroomatJinmaoHotel.
●Ifyouareready,we’dbetterstartforthehotel.
2.Blankfilling
Sslistentotheaudioandtrytofinishthedialogueaboutmeetingattheairport.
Answers:
1.thesalesrepresentative
2.Letmehelpyouwithyourluggage
3.Howwasyourflight?
4.Wehaveareservationforyou
5.Youaresoconsiderate
3.SslookatthePPTandtrytorememberthesentencepatternsaboutbreakingtheiceonthewaytothehotel.
1)Talkingaboutthetrip:
●Ididn’texpecttheairporttobesoefficient!
2)
●Well,I’msogladtobeabletocometothisWorldExpo.
●Wearegladtohaveyouhere,Mr.Johnson.
●HaveyoueverbeentoShanghai?
●Itisa10-minutedrivetogetthere.
3)Talkingaboutthehotel:
●We’vealreadybookedyouadoubleroom,sevendaysattheFangdaHotel.
●Thehotelisconvenientlylocated.
●Itisabrightandcleanroomfacingthegardenonthesunnyside.
4.Blankfilling
Sslistentotheaudioandtrytofinishthedialogueaboutbreakingtheiceonthewaytothehotel.
Answers:
1)aseaofgreentrees
2)enjoythescene
3)takethisopportunity
4)areavailable
5)Asingleroom
ⅢTipsformakingupthedialogue5’
1.Onformaloccasions,youshouldaddresssomeoneas“Mr.”(forman)or“Ms”(forwoman)withtheperson’ssurnameunlessthepersonasksyoutocallhim/herfirstname.Forexample,BradPitt(Mr.Pitt);AngelinaJulie(Ms.Julie).
2.Professionaldressingisappropriateinwesternbusinessculture.Manycompaniesrequirethattheiremployeesdressinaprofessionalmanner.
3.Inwesternculture,peopleareusedtomaintainingarelativelylargephysicaldistancebetweeneachotherduringconversationsorsocialmeetings.
4.Englishspeakersoftenask“Howareyou?
”or”Howareyoudoing?
”whenyoumeetthem.Thesearemoregeetingsthanrealquestions,andtheydonotalwaysexpectanhonestanswer.Theacceptedresponseisusually“Fine,thankyou.Howareyou?
”evenifyouarenotfeelingverywell.
5.Youshouldn’ttalkaboutthefollowingtopics,suchasReligion,politics,privatetopics,suchassalary,marriage,clothespriceandsoon.
ⅣSituationaldialogues34’
Sstrytomakeupthesituationaldialogueaccordingtothesentencepatternsandtips,andpayattentiontothebodygesturesandeyecontact.
1.Situation
Situation1:
You(?
Run-Yuan,China)arewaitingattheairportforanewclient(SusanWhite,Mexico)whoisgoingtovisityourcompany.(Meetingattheairport)
Situation2:
YouandMsWhiteareonthewaytoHoliday-inn,andyouaretalkingfriendly.(Breakingtheiceonthewaytothehotel)
2.StudentA
1)Youare
?
theheadoftheImportDepartmentofRun-YuanWarpKnittingmachineryLimitedCompany.
2)You
●Meetyourclientattheairport;Talkaboutherjourney;Wanttohelpherwithherluggage
●TalkaboutyourChangzhouvisit
●TellhersheisgoingtostayatHoliday-inn
3.StudentB
1)Youare
●SusanWhitefromMexico
●TheheadoftheImportDepartmentofPurinaClothesCorp.
2)You
●ExpressyourthankstoMr./Ms.?
●Expressyourfeelingaboutyourjourney
●Refusehishelpandcarrytheluggageyourself
●ExpressyourthankstoMr./Ms.?
●ExpressyourfeelingaboutChangzhou
●Askwhetherthehotelisconvenientornot
ⅤPresentation10’
TDividesthewholeclassintotwogroups,andaskthemtofinishthesituationaldialogueaccordingtothefollowingrequirements:
1.Teamwork
Everyteammembershouldtakepartinthisactivity,andtheteamleaderfinallyshouldpresenttheteamworktous.Thatistosay,everyoneshouldhaveaspecifictask.Finally,thegroupisgoingtopresentthedialogue
2.Dialogueperformance
Step3:
Comment10’
1.Teamwork:
Sshaveadiscussionabouttheothergroup’sperformance,andtrytomakeacommentonitaccordingtothecommentcriteria.
1)Knowledge(15%):
Understandandrememberallkeypoints
2)Language(15%):
Usestructuresnaturallyandappropriately
3)Fluency(15%)
4)Bodygestures(15%)
5)Teamwork(40%)
2.T’scommentsoneachgroup’sperformance
Step4:
Assignment1’
Improvethesituationaldialogueafterclass
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