财务案例大赛样本案例分析1.pptx
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财务案例大赛样本案例分析1.pptx
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CaseStudy,NorthlakeBookstore:
BenchmarkingforPerformanceEvaluation,1,Content,.Caseoverview.StrategicobjectivesofNorthlakeBookstore.BenchmarkinganalysisfromfourperspectivesofBSC.Summaryofstrengths&weaknesses.Threestepsforimprovement,2,.Caseoverview,Textbooksalesforthisfallhaddecreasedfromthepriorfallsales,Wendy-ManagerChuck-Boss,InSeptember2004,Problem,Who,When,Where,InNorthlakeBookstore,WhattodoEmploybenchmarkinganalysistofigureoutthereasonsbehindthepoorperformanceThenidentifyhowtosustaintheexcellenceandimprovetheinferiorperformanceFurthermore,determinealong-termactionplanforimprovement,3,.StrategicObjectivesofNorthlakeBookstore,StrategicObjectives,Toachievehighcustomersatisfaction,Toattainhighprofitability,4,Fromstrategytoaction-onthebasisofBSC,5,1=equalimportancetobothelementsinthematrix3=moderateimportanceofoneelementcomparedwithanother5=strongimportanceofoneelementcomparedwithanother,TheAnalyticalHierarchicalProcess(AHP),*Normalizedaveragesarecalculatedbydividingtherowtotalsbytheaggregate.,6,Quantitativeanalysis:
TheresultofhierarchicalanalysisshowsFinancialisthemostimportantmeasuretorealizethestrategy.,Qualitativeanalysis:
NorthlakeBookstorefacesthreatfromonlinetextbookvendorsDonationsandgiftstotheUniversityweredown,7,III.BenchmarkingAnalysisFinancialperspective,8,III.BenchmarkingAnalysisFinancialperspective,Advantages,9,Financialperspective,Salespersq.ft.ofspaceshouldbeincreasedMakebestuseofitsspace,IncreaseSalesperemployeeReducelaborexpensesperemployee,10,ProductLineProfitability,High-marginProduct:
Trytoincrease%ofsalesforusedcoursebooksandSupplies&sundriesSustaintheadvantageinthemarginofsuchproducts,Low-marginProduct,11,Asahigh-marginproductline,usedtextbooksshouldbesoldmore.,Payattentiontousedtextsales,12,PricegapbetweenNorthlakeandOnlineVendors,13,Wheredothesalescomefrom?
Asasolidshopinsidetheuniversity,NorthlakeBookstoredoesntneedtoperformaswellasAmazononwebsales.Northlakecanincreaseitsonlinesaletotheaveragelevel.,14,Internalprocessperspective,InventoryTurnoversAnalysisExternalComparison,Notice:
InventoryTurnoversofSoftware&accessoriesandSupplies&sundriesarelowerthanaveragelevels.,15,InternalComparison,Internalprocessperspective,DaystextbooksinreceivingareaisincreasingNorthlakesopenhoursarelessthanaveragelevelTextbookSell-Throughisincreasingyearbyyear,16,CustomerPerspective,FacultysatisfactionisincreasingCustomerQueingtimeisdecreasingProductsavailableratioishighandincreasingyearbyyear,17,CustomerPerspective,One-stopback-to-schoolshopping:
Providevariousproducts,Getfreshmenreadyforthefirstday,Realexperience:
Asasolidshopinthecampus,itprovidesrealexperienceforcustomers,Closerelationshipwithcustomers:
Hirestudentsaspart-timeemployees,whoarefamiliarwiththecustomers(i.e.students),KeyAdvantages,18,Learning&GrowthPerspective,Improvementoftheworkingefficiencyisrequired,19,Learning&GrowthPerspective,SetUpNewMeasures,20,.SWOT,StrengthSteadysourceofcustomersRealexperienceforcustomersCloserelationshipwithcustomersGoodperformanceinprofitabilityinthepast3years,WeaknessOnlinesalesStaffmarketingabilitiesSpaceutilizationLateorinaccurateorders,OpportunityNewbusinesslinesPotentialonlinecustomers,ThreatOnlinetextbookvendorsandpublishersIncreasingcostsoftextbook,21,Three-yearObjectives,One-yearObjectives,Three-monthObjectives,ProvideServiceExcellenceSustainGoodProfitability,Realizeanet-income-increaseof15%thanpriorfiscalyear,AttainthesamelevelofNetIncomeaspriorwinter,.ThreeStepsforImprovement,22,Three-monthPlans,23,Three-monthPlans,*Wedecidethetargetaccordingtobenchmark,24,Three-monthPlans,*WedecidethetargetaccordingtotheBMKorNorthlakesgoodperformanceinpastyears,25,Three-monthPlans,*WedecidethetargetaccordingtoBMK,26,Three-monthPlans,27,One-yearPlans,Continuethethree-monthactions,NewWaystoRealizeProfits,OR,Realizeanet-income-increaseof15%thanpriorfiscalyear,28,Three-yearplans,GatherinformationonFeedback&DemandofcustomersbywebsurveyEfficientlysolveproblemsidentifiedinsurveysFocusondetails,e.g.cutdowncustomerqueuingtimeatregisters,Satisfaction,ServeasanofficialtextbookssupplierforNorthlakeUniversity,Supplier,Assisttoorganizeactivitiese.g.sportsmeeting,academiccasecompetition,Sponsor,Updatethelatestacademiclectureinformationonposterboardforfacultyandstudents,Service,4S,29,Thankyou!
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- 财务 案例 大赛 样本 分析