FoundationsofSixSigma.pptx
- 文档编号:18684554
- 上传时间:2023-09-08
- 格式:PPTX
- 页数:157
- 大小:1.59MB
FoundationsofSixSigma.pptx
《FoundationsofSixSigma.pptx》由会员分享,可在线阅读,更多相关《FoundationsofSixSigma.pptx(157页珍藏版)》请在冰点文库上搜索。
Thesematerials,includingallattachments,areprotectedunderthecopyrightlawsoftheUnitedStatesandothercountriesasanunpublishedwork.ThesematerialscontaininformationthatisproprietaryandconfidentialtoMotorolaUniversityandarethesubjectofaLicenseandNondisclosureAgreement.UnderthetermsoftheLicenseandNondisclosureAgreement,thesematerialsshallnotbedisclosedoutsidertherecipientscompanyorduplicated,usedordisclosedinwholeorinpartbytherecipientforanypurposeotherthanfortheusesdescribedintheLicenseandNondisclosureAgreement.Anyotheruseordisclosureofthisinformation,inwholeorinpart,withouttheexpresswrittenpermissionofMotorolaUniversityisprohibited.SixSigmaisaregisteredtrademarkandservicemarkofMotorola.FoundationsofSixSigmaandtheDMAICModelTableofContentsIntroductiontoProgramSixSigmaStoryOverviewofthe“DMAIC”ModelCaseStudyTeamPractice3-89-4042-106108-152Pages:
Topic:
IntroductiontoProgramComfortIssuesBreaksLunchPagers/CellPhones/MessagesOther.ParticipantLearningMaterialsYourParticipantGuideisyournotetakingandactivitytoolfortodayThisPGiseasytofollow,becauseitreplicatestheinstructorsoverheadslidesNotetheTableofContentsinthefrontofthisguide,whichgivesyouabasic“agenda”oftheprogramscontentandflowTheMemoryJoggerisahandyreferencetoolthatdescribesvariousanalysistoolsTellUsaboutYou.YourstatisticsWhoyouareWhatyouhopetocontributeWhatyouhopetogainWhatexperiencesorexposurehaveyouhadaroundSixSigma?
30-secondtimelimit!
ProgramAgendaIntroductiontotheProgram:
TheSixSigmaStoryOverviewoftheDMAICModelwithintheContextofaCaseExampleTheDMAICModelandProcessImprovementRoadmapApproximateTimesforBreaksBreakTeamPractice/PresentationAndBreakLunch*ProgramLearningObjectivesUponsuccessfulcompletionofthistrainingprogram,youwillbeabletostatethe:
SixSigmastory,includingtermdefinitionsanditshistorywithinMotorolaRelationshipofSixSigmatothePCSScorecardYoullbeabletoimplementSixSigmacontinuousimprovementmethodologyusingthe5stepDMAICmodel:
DefineOpportunitiesMeasurePerformanceAnalyzeOpportunityImprovePerformanceControlPerformanceTheSixSigmaStoryIntroductionLearningObjectivesUponcompletionofthisintroductorylearningsegment,youllbeabletostatethe:
ItshistorywithinMotorolaanditsrenewedinterestWhatSixSigmais,includingterminologyIntroductiontotheSixSigma,includingtheDMAICmodelRelationshipofSixSigmatothePCSPerformanceExcellenceScorecardThisSixSigmaandDMAICModelTrainingLaystheFoundationforBusinessSuccessBusinessImprovementTraining:
LaystheFoundationforAwareness&UnderstandingCreateExecutionExcellenceConnectiontoBusinessImperativesMakeSixSigmatheWayWeWorkinEverythingWeDoBethemarketleaderinprovidingsuperiorwirelessproductsandsolutionsLeadInternettowireless.Drivesuccessbyexceedingtheexpectationsofcustomers,consumers,shareholdersandco-workersCustomer,consumer&shareholderdrivenemployeeswinningthroughthe4Es+1;Recognizing&celebratingsuccesses.OneMotorola/OnePCSCULTURE:
FullylinktheFrontEndexperienceandplanningprocess(Garriques)DevelopameasurementandensuredifferentialinvestmentforMostEffectiveTalent(Nickel)EnsureMostEffectiveTalentoccupyMostLeveragedPositions(Nickel)PERFORMANCEMEASUREMENTBusinessProcessesBusinessResults2002PERFORMANCEEXCELLENCESCORECARDPCSRev2.7StrategicObjectivesCurrentYearInitiativesSTRATEGICDIRECTIONVISION:
MISSION:
FINANCIALDeliverstrongfinancialresults-AboveindustryRONAandsalesgrowthwithmid-teensProfitability-Grownon-devicerevenuesto20%oftotalCUSTOMER&MARKETDelightcustomersandbecomethecovetedsupplierbyalltop25customers-Cellular25%share-3GSharenever600scoreMotivateemployeesandcreateapositiveworkenvironmentBuildactivecommunityinvolvementFebruary18,2002FINANCIALImproveTotalCostCompetitivenessofproductsProduct,Portfolio,ManufacturingComplexity/CostReduction(Metty,Garriques,Pini)E-business(Jarvis,Fullman)ImproveoverallabilitytodeliverEnd-to-Endsolutions,contentandapplications(Soderberg,Bordelon,Garriques)CUSTOMER/CONSUMER&MARKETDefineanddevelopCompellingProductsandSignatureExperiencesSignatureexperiencesroadmap(Garriques)Entry-Levelphoneleaderships(Garriques)AccessoriesandCompanionProducts(Garriques)ImprovecustomerrelationshipsthroughoperatorpartneringandcustomizationCollaborativePlanning,ForecastingandReplenishment(RegionalGMs,Metty)OperatorCustomization(RegionalGMs,Garriques)ARPUObsession(RegionalGMs,Garriques)Driveandsustainconsumerdemandandpull-throughprograms,andincreasetheeffectivenessofco-marketingwithoperatorsanddistributors(Frost,RegionalGMs,Garriques)SubstantiallyenhancethevalueandimpactoftheMotorolaBrand(Frost)Investininnovationtoleveragetechnologyadvancementsandarchitecturetoimprovemarket/customerresponsiveness(Pini)OPERATIONAL&PEOPLEMakethematrixorganizationwork(Zafirovski)MakeSixSigma“TheWayWeWork”ineverythingwedo(Milano,PCSStaff)Dramaticallyimprovesoftwarecapability&quality(Pini)LANAPCSAsiaEMEATPRGWWSCCSSSTRATEGICPLANNINGCUSTOMER&MKTFOCUSHUMANRESOURCEFOCUSPROCESSMGMTLEADERSHIPINFORMATION/ANALYSISImproveEnd-to-EndsellingcapabilitiesonAccountTeams(RegionalGMs,Garriques,Bordelon)ImproveS&OPProcess(Metty,RegionalGMs)Drivedevelopmentanddifferentialinvestmentsinhumanassets,byimplementingtheOrganizationVitalityProcess(Nickel)InstitutionalizeM-Gatesacrossallprojects(Barrett)ImplementYEAR1NextGenerationSupplyChainprojectsidentifiedascriticalinSupplyChainRoadmapRealizationProgram(Metty,Jarvis)DeployTimeTrackingSystem(Primavera)acrossPCS(Jarvis,Barrett,Pini)PLMFINANCIALMakeTheNumbersPBTSales:
Device&Non-DeviceCashFlow:
CUSTOMER/CONSUMER&MARKETIncreaseMarketShare20%movementinCustomerSatisfaction-Top2Boxesto61%Improveconsumer&POSequityby11.5%intop11countriesOPERATIONAL30%complexityindexreductionbyYE&all2003NPIsachievecomplexityindexof1.00%slippageonnewproductintroductionlaunches90%On-timeDeliveryPerformance(CRSD)AchieveSEIlevel-3&75%improvementinsoftwaredefects(overP2Kbaseline)25%ReductioninCostofPoorQualityAchievetop1or2suppliersatisfactionstatusPEOPLE15%movementinemployeesatisfaction-Top2boxesscoreto71%CommunityService100,000hoursImplementkeyITtoolsandsystemstosupportthebusiness(Jarvis,Owings)PEASSESSMENT20%Improvementover2000PerformanceOtherSupportFunctionsMotorolaInternalUseOnlyBusinessSuccessRequiresanIntegratedApproachUsingtheScorecardProcessasaframework,createrelevantimprovementtargets,stretchgoalsandappropriatemeasuresNoticethatCustomerRequirementsarecentraltoourbusinessinitiatives!
CustomerRequirementsPCSScorecardStrategicObjectivesBusinessResultsBusinessProcessesCurrentYearInitiativesTheSixSigmaBusinessImprovementCampaignLeveragestheKeyComponentsofaHighPerformanceBusinessSystemEstablishCLEARPRIORITIESOrganizational&ProcessAlignmentDefinePERSONALCOMMITMENT&DEVELOPMENTFlawlessExecutionOn-TimeCustomerSolutionsIdentifyKEYAREASFORIMPROVEMENTCustomersMarketsShareholdersExternalInformationLeadershipVisionBusinessSystemAssessmentsAchieveRESULTSTHENREWARDSThroughPROCESSES&TOOLSPerformanceManagementEstablishACCOUNTABILITYStrategyDevelopment&Scorecards2003ThenandNow1986SixSigmamethodologyintroducedatMotorola1987SixSigmaby1992goalwasset1988MalcolmBaldrigeNationalQualityAward1990BlackBeltInitiativeintroduced199210Xdefectreductionevery2yrs.,10Xcycletimeevery5yrs1998CorporateRenewal1999RulesofEngagement,PerformanceExcellence,BalancedScorecard2001BlackBeltInitiativeAcceleratedMotorolasPerspective2002PCS300BeltsGoalLetsStartwiththeBasics:
SigmaDefined“Sigma”isaMeasurementScaleuponwhichimprovementscanbegaugedItisastatisticalreferenceusedtohelpmeasure,analyze,improve,andcontrolourservices,processes,andproductsAnotherwaytosayit:
“Sigma”Is.Ameasureof“goodness”.Typesofdataavailabletoassessmeasureofgoodness:
Measurement:
0.2562FailPassVerySmallSmallMediumLargeVeryLargeAttributedata.isobtainedusingcriteriatodeterminelevelofacceptabilityContinuousdata.isobtainedusingameasuringdeviceDataPreferenceshouldbeCONTINUOUSDATAStrengthof“MeasureofGoodness”isbestwithCONTINUOUSDATAUseATTRIBUTEDATAsparingly;attempttoconvertwhereeverpossibleCONTINUOUSDATAATTRIBUTEDATADataImpactonSampleSizeAttribute:
DefinitionofaUNITUnitisdefinedasaproductorserviceAttribute:
DefineYourUnitCountItisimportanttodefinethe“unit”(productorservice),soyoucan-then-establishyourunitcountYourunitcountestablishesyourbaselineforyourmeasurementofgoodnessForexample:
PhoneCallAttributeDataMeasurementofGoodnessUnderstandthedifference.Defective:
Aunitiseither“goodorbad”,or“passorfail”Defects:
Withinagivenunit,itisthenumberofopportunitiesthatareeither“goodorbad”,or“passorfail”GoodnessMeasuringDeviceDPU=OneWaytoMeasureAttributeGoodness:
DefectsPerUnit(DPU)DPUisoneexampleofqualitymeasurementatMotorolaDPUisthenumberofdefectsdividedbythenumberofunitsExamplefollows.PassK2NumberofDefects(FoundataReviewPoint)NumberofUnits(ProcessedThroughthatReviewPoint)FailUsingMeanandStandardDeviationMean()AverageofValuesStandardDeviation()Howfarvaluesliefromthemeanoraverage-0.007-0.006-0.005-0.004-0.003-0.002-0.001.000.001.002.003MEAN(mm)STANDARDDEVIATION(ss)ContinuousData/DistributionDATA0.0010.002-0.0010.005-0.004-0.001-0.0030.0000.001-0.004.(etal)Mean()=-0.0019StdDev()=0.002NormalDistributionNormalDistribution:
CenteredandShifted1
- 配套讲稿:
如PPT文件的首页显示word图标,表示该PPT已包含配套word讲稿。双击word图标可打开word文档。
- 特殊限制:
部分文档作品中含有的国旗、国徽等图片,仅作为作品整体效果示例展示,禁止商用。设计者仅对作品中独创性部分享有著作权。
- 关 键 词:
- FoundationsofSixSigma
![提示](https://static.bingdoc.com/images/bang_tan.gif)