供应商选择及其能力评价体系.ppt
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供应商选择及其能力评价体系.ppt
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“SupplyChainManagementHandbook”SupplierSelectionandCapabilityAssessmentModelIAQGLeader:
ChristianBuckSafranUpdated:
June2008,ObjectiveToprovideacommonModeltoSelectaSupplierand/orAssesstheCapabilityofaSuppliertoachievesustainableOnTime&OnQualitydeliveryobjectives,SupplierSelectionandCapabilityAssessmentModel,CommonunderstandingofthescopeofSupplyChain(Process),Whetheroneperformsrecurrentdeliveries,singleshotprogram,projectsoraftermarketcustomersupportservices,thegeneralsupplychainprocessesrequiredtodelivertotheendcustomerarethesame.,SupplyChain:
ThatcollectionofProcesseswhichleadstothearrivaloftherightparts&therightdataintherightplaceattherighttimetotherightqualitystandard,throughthewholevaluechain.,CustomerRequirements,DeliverablesToCustomer,Design,Make,Buy,Integrate&Test,Deliver,Sell,Support,Plan&Manage,1.Sales,MasterScheduling&Sequencing,2.Contractrequirementsflowdown(Customerrelatedprocess),3.Designanddevelopment,4.Supplierssourcingselection&approval(Purchasingprocess),5.Plant,material,skills,capacityplanning&scheduling(Planningofproductrealisation),6.OrderManagementandlogistic(Internal/external),7.Manufacturingandinspection(Productionandserviceprovision),8.Supplieroperationalmanagementandproductvalidation(Purchasingprocess),9.Controlofnonconformities,correctiveandpreventiveactions,10.CustomerSupport(Controlofserviceoperations),11.BusinessProcessesPerformanceManagementandCustomerSatisfactionMonitoring,Mapping:
10processes+1transversaloneTitlesconsistentwith9100whenpossible,ProcessesTitlesandcontents,1-Sales,MasterschedulingandSequencing:
BalancingandforecastingMedium-Longtermcustomerdemandwithoperational&financialcapabilitiesbyoptimizingsequenceofoperations,scheduleandresources.2-Contractrequirementsflowdown:
ManagingReviewandflowdownofcontractrequirementsfromthecustomers,throughallfunctionsinternally&tosuppliers.3-Designanddevelopment:
Newproductintroductionactivitiesimpactingsupplychainperformancesincludingproductandprocessessentialcharacteristicsmanagement,changesandobsolescencemanagement.4-Suppliersourcingselection&approval:
Makeorbuyprocessandmappingofthesupplychainresponsibilities,includingpartners,suppliers,Sourcing,Negotiating,&ContractinginlinewithMakeorBuystrategyandApprovingsuppliers.,ProcessesTitlesandcontents(continued),5-Planningofproductrealisation(Plant,material,skills,capacityplanningandscheduling):
PlanOptimizingmaterialflow,stockandinventorythroughthesupplychain.,uptofinalcustomerdelivery.Customerpropertyincluded.7-Manufacturing&inspection(Production&serviceprovision):
Manufacturingandproductintegrationprocesses,includinginspection.8-Supplieroperationalmanagementandproductvalidation(Purchasingprocess):
Operationalmonitoringandsurveillanceofsupplierstoensurepurchasedproductsandservicesmeetcustomerrequirements(includesinitialproductvalidation).Workingwithsupplierstocontinuallyraisetheirperformancelevels(SupplierDevelopmentactivitieswhenrequired).,ProcessesTitlesandcontents(continued),9-Controlofnonconformities,corrective&preventiveactions:
Nonconformancemanagementandrootcauseanalysisprocessforallbusinessdomains.Raising,notifying,decidingandactingtomanageandpreventnonconformities(product,processes,documentation,delays,etc.).10-CustomerSupport:
Supportingthecustomertoensureendusersatisfactionduringinservicephase(Maintenance&Repair,Spares,TrainingandDocumentation,OperatingDatafeedbackandanalysis).Thisincludeswhenapplicable,supportingthecustomerduringtheproductintegrationactivities,uptodeliverytotheenduser(EntryIntoService).TRANSVERSALPROCESS:
11-BusinessProcessesPerformanceManagementandCustomerSatisfactionMonitoring:
Survey,ConsolidationandcontinualimprovementofSupplyChainperformance(Internal/External),riskandchangemanagement,overalldecisionprocesstomeetcustomersatisfactionandbusinessobjectivesthroughoutLifecycle,Fourdomains:
ProcessPeople&OrganisationTools&DataPerformancesMetrics,Fivelevelsofmaturity,SupplierAssessment,Amatrixforeachprocesswith:
1:
Undefinedandnotcapable2:
Definedandapplied,butnot100%efficientornotappliedeverywhereinthecompany3:
Defined,appliedandeffective4:
Predictable5:
Optimised,Definitionandcontentofthe5levels:
1:
Undefinedandnotcapable(NoProcess,Methods,Toolsand/orinappropriatebehaviours)2:
Definedandapplied:
butnot100%effectiveornotappliedeverywhereinthecompany(capableforlowriskproductsandservices)3:
Defined,appliedandeffective:
repeatedsatisfactoryperformancecapable4:
Predictable:
performanceofproactiveimprovementstowardsplannedtargets,butnotsystematicallyonallprocesses/areas/products5:
Optimised:
bestinclass,continualimprovementfullydeployed,involvingallstakeholdersaspartofcompanyculture,SupplierSelectionandCapabilityAssessmentModel,11businessprocessesidentifiedinSupplierSelectionandCapabilityAssessmentModel,DecisiontoSelectorNotand/orImprovementActionPlanset-up,Supplierassessmentfor11processes,OtherguidelineswithinSupplyChainManagementHandbookmaybeusedtosupportinvestigationstocompleteImprovementActionPlan,ApplyweightingtoeachprocessasappropriatetoProduct,Customer,Risks,etc,Needtoassesssuppliercapabilitymaynotbelimitedtoselectionphase.IAQGmodelmaybeusedatallstagesofprogrammelife(toidentifyrisksandareasofimprovement/supplierdevelopment)Evenifmatricesremainthesameforeachprogrammephase(selection,development,series,support),content(details)ofassessmentwilldiffer(e.g;onlyprocess&methodologyatselectionbeforecontractsigned,detailedprocessandcheckofefficiency&resultsduringdevelopment,changeandriskmanagementduringseries,).Depthofassessment(fromnothingtodetailedreview)maydependonrisksandexpectations.Somebusinessdomainsmaynotbeassessedforaspecificworkpackage,productorservice(e.g:
DesignandEngineeringnorrequiredforapure“builttoprint”productorCustomerSupportforalowtiersupplierExpectationlevelmightevolveduringprogrammelife(e.g.2atsupplierselection,3duringdevelopment/industrialisation,4atstartofseriesproductionandrampuporEntryIntoService):
allowstomeasurematurityandprogress.,ConceptofModeluse,SupplierSelection,ProductDevelopmentandIndustrialisation,SeriesManufacturing,InserviceSupport,11.BusinessProcessesPerformanceManagementandCustomerSatisfactionMonitoring,Contractsignature,Startseriesproduction,EntryintoService,Deepassessment(CheckofProcess&Results),ProcessOverview,Newassessment(ChangeorProblemManagement),AssessmentmatricesinjoinedExcelfile,TitleandDefinitionoftheBusinessDomain,Contentforeachlevel(from1to5)andeachparameter(Process,PeopleandOrganisation,etc),Exempleofresultssynthesis(10.Customersupportnotassessedinthisexemple),Expectedcapabilitylevel,Assessementresults,Exempleofresultsbyarea,2ContractrequirementflowdownStrength1Strenght2Strenght3,Exempleofresultssummary:
ProcesseswithStrenghts,3DesignanddevelopmentStrength1Strenght2Strenght3,7ManufacturingandinspectionStrength1Strenght2Strenght3,9Controlofnonconfomities,corrective&preventiveactionsStrength1Strenght2Strenght3,11.BusinessProcessesPerformanceManagementandCustomerSatisfactionMonitoringStrength1Strenght2Strenght3,Exempleofresultssummary:
ProcesseswithWeaknesses,Sales,MasterSchedulingandSequencingWeakness1Weakness2Weakness3,4SupplysourcingselectionandapprovalWeakness1Weakness2Weakness3,5PlanningofproductrealisationWeakness1Weakness2Weakness3,6OrdermanagementandlogisticsWeakness1Weakness2Weakness3,8SupplieroperationalmanagementandproductvalidationWeakness1Weakness2Weakness3,Contact,Foranyquestionorcomment,pleasecontact:
christian.bucksafran.fr,
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