高考应用文之抱怨投诉信.ppt
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高考应用文之抱怨投诉信.ppt
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抱怨投诉信简介:
在人们的生活中经常会发生一些事情,诸如:
消费利益受到损害、个人名誉受到侵犯、正常生活和工作受到干扰等。
公民有权向相关部门抱怨或投诉,目的是要解决问题。
流程,提出抱怨并表示遗憾阐述问题发生的经过指出问题引起的后果提出批评及处理的意见或敦促对方采取措施,IamsorrytotroubleyoubutIamafraidthatIhavetomakeaseriouscomplaint.IamsorrytotellyouthatthereshouldbecausetocomplainaboutIreallyhatetocomplain,butonethingisreallydisturbingme.,“提出抱怨并表示遗憾”套语:
Duringthefivedaysthecamerahasbeeninmypossession,problemshaveemergedoneafteranother.Foronething,thescreenisalwaysblack,makingthecameranodifferentfromatraditionalone.Foranother,thebatteryisdistressingasitsupportsthecamerasoperationforonlytwohours.The“COLDCONTROL”ofthefridgedoesntwork.Andwhenitworksitmakesmuchnoises.Ihaverungyourservicecenterseveraltimes,butnobodycame.,“阐述问题发生的经过”套语:
ThenoisedisturbsmysleepsothatIcantconcentrateonmyworkduringtheworktime,andasaresult,Ihavemadeseveralmistakesthesedays.Formethisenvironmentisverydifficulttomakestudies.,“指出问题引起的后果”套语:
Ithinkitshightimethatyourealized.Weknowthatyouarenotgenerallycareless,butwewouldlikeyourassurancethatthiswillnothappenagain.Imustwarnyouthatunlessyoudosomethingaboutthesituation,Iwillbeforcedtotakelegalaction.Frankly,Iamnotpreparedtoputupwiththesituationanymore.Iwouldbeverygratefulifyoucouldlookintothematterassoonaspossible.AndIamlookingforwardtoanearlyreply.,“提出批评及处理的意见或敦促对方采取措施”套语:
模板一:
Dear_,Iamsorrytotellyouthatthereshouldbecausetocomplainabout_._.Thisisratherannoyingtome._.Whatyouchoosetodowiththispieceofinformationisentirelyuptoyou.Iamlookingforwardtoyourearlyreply._.Respectfullyyours,LiMing,范文:
DearSir/Madam,IamsorrytotellyouthatthereshouldbecausetocomplainabouttheSONYwalkmanIhaveboughtfromyourshoprecently.YoursalesassistanttoldmethatIneedntquestionaboutitsqualitybecauseSONYisafamousinternationalbrand.AfterIcamebacktoschoolandtriedtoenjoymyfavoritemusicbyusingthelooking-goodwalkman,Icouldnthearanythingthroughitsearphones.IborrowedearphonesfrommyclassmateandthistimeIheardthesoundveryclearly.SoIthinktheremustbesomethingwrongwiththeearphones.Thisisratherannoyingtome.Asastudent,ImustimprovemyEnglishasquicklyaspossible.ThatsthemainreasonwhyIboughtthewalkman.Butunabletouseit,nowIcannotstudyaccordingtotheschedule.Whatyouchoosetodowiththispieceofinformationisentirelyuptoyou.Iamlookingforwardtoyourearlyreply.Otherwise,Iwouldaskyoutogivemearefund,orIwouldcomplaintotheConsumersAssociation.Respectfullyyours,LiMing,你叫李明,最近去商店买了一台索尼的随声听,现有可能耳机质量问题。
请结合下面提示向该店外籍经理写一封英文信。
问题:
耳机没有声音。
要求:
回复、换货或退款。
模板二:
Dear_,Asa_,I_.Butrecently_annoyedme.Iamwritingtocomplain_.Themainprobleminvolves_.Totellyouthetruth,_._.Tomakemattersworse,_.Finally,wearelookingforwardtoyourquickdealingwiththematter.Thankyouforyourkindconsideration.Sincerelyyours,LiMing,范文:
DearSir/Madam,Asaregularcustomerofyourshop,Ihaveenjoyedshoppinginyourstore.Butrecentlysomethinghappenedinyourstoreannoyedme.Iamwritingtocomplaintheserviceinyourshop.Themainprobleminvolvesthecashiersattitude.Totellyouthetruth,forthefirsttime,Icaredaboutitless.However,earliertodayithappenedagain.ThismorningIpurchasedseveralthingstotaling¥8.40andhandeda¥20billtoathin,dark-hairedgirlwearinganametagwhichreadsLiLi.Sherangupthesaleandhandedme¥1.60inchange.IimmediatelypointedoutthatIhadgivenhera¥20bill,notaten.Tomakemattersworse,asshehandedovertherestofmychangeshemuttered,“Everyonemakesmistakes.”Ifthisisnotthelasttime,Iwillavoidshoppinginyourstoreaslongassheremainsbehindthecashregister.Thiskindofdeedsbringslosstoyourcustomers,which,thoughnotlargeinsumofmoney,maygreatlydamagethereputationofyourshop.Finally,wearelookingforwardtoyourquickdealingwiththematter.Thankyouforyourkindconsideration.Sincerelyyours,LiMing,你叫李明,最近去买了一个商店买东西的时候,店员找钱时少找了,且态度不好。
请结合下面提示向该店经理写一封英文投诉信。
问题:
总共¥8.4,支付了¥20,只找¥1.6,你提出后,归还余款,但态度很差。
要求:
对该店员进行处罚或开除。
模板三:
Dear_,Mynameis_.Iventuretowritealettertoyouabout_.Thefocusofthecomplaintis_.Allinall,thereisstillmuchroomforimprovementasfaras_isconcerned.Idohope_.Thankyouforyourconsideration.Trulyyours,LiMing,范文:
DearMr.President,MynameisLiMing,ajunioroftheCivilEngineeringSchool.Iventuretowritealettertoyouaboutthecanteenserviceoncampuswhichhasgivenrisetoalotofcomplaintsamongstudents.Thefocusofthecomplaintisthepoorqualityofthefood.Thevegetablesaresoovercookedastolosetheirnutrients.Thepriceofthefoodissurprisinglyhigh.Besides,theattitudeoftheservicestafftothestudentsisnothospitableatall.Allinall,thereisstillmuchroomforimprovementasfarasthecanteenserviceisconcerned.Idohopewestillnotsufferforanotheryear.Thankyouforyourconsideration.Trulyyours,LiMing,你叫李明,要向校长反映一下学校食堂的一些问题,希望学校方面能督促有些改进。
1、菜做的不好,且菜的质量不好。
2、价格太高了。
3、服务态度也不好。
作业:
你叫李红,一周前去香港度假时在一家商店买了一件女上衣,现有质量问题。
请结合下面提示向该店外籍经理写一封英文信。
所购衣物:
绿色女上衣,价格268元问题:
洗涤时退色,并说明理由。
要求:
退款或换衣,并说明理由。
适用模板一,Thankyou!
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- 高考 应用文 抱怨 投诉信