GioiThieu,CacYeuCauvathietlaptailieuISO9.pptx
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GioiThieu,CacYeuCauvathietlaptailieuISO9.pptx
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GIITHIEU,CACYEUCAUvaTHIETLAPTAILIEUcuaHETHONGQUANLYCHATLNGQualityManagementSystemsIntroduction,Requirements,andEstablishingDoc.GIITHIEUHETHONGQUANLYCHATLNGQualityManagementSystem1/ThenaolaISO9000?
ISOcviettattnhomt:
InternationalOrganizationforStandardizationTChcTiuChunHoQucT2/Dienbien:
lTiuchunmbochtlngcaquniMlTiuchunqucgiacancAnh.(BS5750)ISO9000lPhinbn11987lPhinbn21994lPhinbn320083/Ynghaapdung:
TieuchuanhethongISO9000capdungtheocheoanhgiachngnhanngithba,sdungtheophngthcnayeanhgiamotcongtynaooacoschuanbayu,chuaoephucvuhoaccungcapnhngsanphamphuhptheoyeucaucuakhachhanghaykhong?
Thongquascongbangoclapcuangithba,hnnaolasanhgiagiamsatcuaTochcanhgiachngnhanchuyenmon,secanglendanhmucacchngnhanvathongquaokhachhangsecanctheodanhmucnayelachoncactochc,lamgiambtisphienphctrongviectmkiemnhasanxuatnhttrctinay.ISO9001:
2008CACYEUCAU4.Hethongquanlychatlng4.1YeucauchungTochcphai:
vThietlap,vietthanhtailieu,thchien,duytr,quanlyvacaitienlientucmothethongquanlychatlngphuhpvicacyeucaucuatieuchuanISO9001:
2008nay.Tochccanphai:
vXacnhnhngquatrnhcanthietvXacnhtrnhtvastngtacgiacacquatrnhvXacnhcacchuanmcvaphngphapvBaoamtnhsancocuacacnguonlcvathongtinvGiamsat,olngvaphantchcacquatrnhnayvThchiencachanhongcanthieteatcketquaaahoachnhvalientuccaitienvBaoamkiemsoatcacquatrnhbenngoaicoanhhngensphuhpcuasanphamsovicacyeucau4.2Cacyeucauvanban4.2.1KhaiquatVanbancuahethongchatlngphaibaogom:
vChnhsachchatlngvacacmuctieuchatlngvSotaychatlngvCacthutuccyeucaubitieuchuanquoctenayvCacvanbancanthietkhacchohethongquanlychatlngvCachoscyeucaubitieuchuanquoctenay4.2.2SotaychatlngSotaychatlngphaibaogom:
vPhamviapdungvCacchitietvasbienminhchocacngoailevCacthutuchoacviendantichungvMoitngtacgiacacquatrnhISO9001:
2008CACYEUCAU4.2.3KiemsoattailieuThietlapmotthutucdangvanban:
vPheduyetvXemxet,capnhatvapheduyetlaivXacnhnhngthayoivatnhtrangsoatxethienhanhvPhienbanthchhpcosantainisdungvRorangvadenhanbietvNhandangvakiemsoatsphanphoicactailieunguyenbanbenngoaivNganngaviecsdungkhongchuynhngtailieuloithivanhandangchochungISO9001:
2008CACYEUCAU4.2.4KiemsoathosHosphai:
vDuytrtheoluatnhvDenhanbietvPhuchoicThietlapmotthutucvevanbane:
vNhandangvLutrvBaoquanvPhuchoivThigianlutrvHuyISO9001:
2008CACYEUCAU5.Trachnhiemlanhao5.1CamketlanhaoChngcvescamketphattrienvathchienhethongquanlychatlngvacaitienlientuctnhhieuquacuano,bangcach:
vTruyenattamquantrongcuaviecthoamancacyeucaucuakhachhangvTruyenattamquantrongcuaviecthoamancacyeucauquynhvanhngyeucautheoluatnhvThietlapchnhsachchatlngvamuctieuchatlngvThchiennhngcuocxemxetcualanhaovBaoamsancocacnguonlccanthiet5.2nhhngkhachhangNhngyeucaucuakhachhangphaicxacnhvacapngvimuctieuISO9001:
2008CACYEUCAU5.3ChnhsachchatlngLanhaocaonhatphaiambaorangchnhsachchatlng:
Phuhpvimucchcuatochc.5.4Hoachnh5.4.1MuctieuchatlngMuctieuchatlngphaicovanhatquanvichnhsachchatlng.5.4.2HoachnhhethongquanlychatlngLanhaocaonhatphaiambao:
TienhanhhoachnhhethongquanlychatlngeapngcacyeucauHethongquanlychatlngcduytr.5.5Trachnhiem,quyenhanvatraooithongtin5.5.1TrachnhiemvaquyenhanLanhaocaonhatphaiambaocactrachnhiem,quyenhanvamoiquanhecuachungcxacnhvathongbaotrongtochc5.5.2aidiencualanhaoLanhaocaonhatphaichnhmotthanhvientrongbanlanhao5.5.3TraooithongtinnoiboLanhaocaonhatphaiambaothietlapcacquatrnhtraooithongtinthchhptrongtochcvacostraooithongtinvehieuquacuahethongquanlychatlng.5.6Xemxetcualanhao5.6.1KhaiquatvTainhngthiiemchoachnhvBaoamtnhlientucthchhp,phuhpvivanbanvahieuquavanhgiachoiecaitienvacacnhucauthayoibaogomchnhsachchatlngvacacmuctieuchatlng5.6.2DlieuxemxetPhaibaogomcacthongve:
vCacketquaanhgiavPhanhoicuakhachhangvThchienquatrnhvasanxuatsanphamvTnhtrangcuacachanhongphongngavakhacphucvNhnghanhongtheodoitnhngxemxetlantrcvNhngthayoicoanhhngenhethongquanlychatlngvKhuyencaocaitienISO9001:
2008CACYEUCAU5.6.3KetquaxemxetPhaibaogomcacquyetnhvahanhonglienquanti:
vNhngcaitienshieuquacuahethongquanlychatlngvanhngquatrnhcuanovCaitiensanphamlienquanencacyeucaucuakhachhangvCacnguonlccanthiet6.Quanlynguonlc6.1CungcapnguonlcPhaixacnhvacungcapnhngnguonlccanthiete:
vThchienvaduytrhethongquanlychatlngvacaitienlientucshieuquacuanovNangcaosthoamancuakhachhang6.2Nguonnhanlc6.2.1KhaiquatCoutrnhotrencscua:
vGiaoducthchhpvaotaovKynangvKinhnghiemISO9001:
2008CACYEUCAU6.2.2Khanang,nhanthcvaaotaovXacnhnanglccanthietvacungcapviecaotaohoaccachoatongkhacvanhgiatnhhieuquavNhansphainhanthcslienquanvatamquantrongcuacachoatongnayvNhansphaionggopvaoviecatccacmuctieuchatlngvLutrhos6.3CsvatchatNhamatcsphuhpcuasanphamBaogom:
vNilamviecvacacthietblienquanvThietbquatrnh(phancngvaphanmem)vCacdchvuhotr6.4MoitrnglamviecTochcphaixacnhvaquanlymoitrnglamvieccanthieteatcsphuhpcuasanphamISO9001:
2008CACYEUCAU7.Thchiensanpham7.1LapkehoachthchiensanphamvLapkehoachvaphattriencacquatrnhcanthietvNhatquanvicacyeucaucuacacquatrnhkhacvXacnhnhngieusau:
vNhngmuctieuchatlngvacacyeucauoivisanphamvNhucauthietlapcacquatrnh,tailieuvacungcapcacnguonlcvXacnhan,thamnhgiatr,giamsat,kiemtravathnghiemvLutrhosvLutrsanphamphamphuhpvSdungbieumauphuhpchoviechoachnhaura7.2Cacquatrnhlienhekhachhang7.2.1xacnhcacyeucaulienquanensanphamvCachoatonggiaohangvagiaohangvKhongquynhbikhachhangnhngcanthietchoviecsdungcuthehoacdnhvQuynhhoacluatnhlienquanensanphamvThemvaobitochcISO9001:
2008CACYEUCAU7.2.2XemxetcacyeucaulienquanensanphamvCacyeucauvesanphamvCacyeucauctochcthemvaovGiaiquyetskhacbietvKhanangapngcacyeucauvLutrketquavKhiyeucauvesanphamcthayoithphaibaoamnhngtailieucsaoivanhngngilienquannhanbiet7.2.3LienlackhachhangNhngsapathieuquachovieclienlacvikhachhangphaicxacnhvathchienbaogom:
vThongtinvesanphamvCacyeucau,xlyhponghaynhang,baogomnhngsaoivPhanhoicuakhachhangbaogomcanhngkhieunaicuakhachhangISO9001:
2008CACYEUCAU7.3Thietkevaphattrien7.3.1LapkehoachthietkevaphattrienLapkehoachvakiemsoatXacnh:
vCacgiaioanvXemxet,xacnhanvathamnhgiatrvTrachnhiemvaquyenhanQuanlymoitnggiaogiacacnhomkhacnhauKetquahoachnhphaiccapnhat7.3.2DlieuthietkevaphattrienBaogomcacyeucauvechcnangvathchiensau:
vCacyeucauquynhvaluatnhvThongtinrutratthietketngttrcovCacyeucaukhaccxemxetLutrhosISO9001:
2008CACYEUCAU7.3.3KetquathietkevatrienkhaivDidangcothekiemtraxacnhantheocacdlieuvapngcacyeucaudlieuauvaovCungcapthongtinvBaogomhoacthamkhaotieuchuanchapnhanvQuynhcacactnhcuasanpham7.3.4XemxetthietkevaphattrienvTaicacgiaioanthchhpvPhuhpvicacsapatachoachnhvanhgiakhanangapnghoantoancacyeucauvNhandangcacvanevaexuatcachanhongtieptheovLutrhos7.3.5XacnhanthietkevaphattrienvPhuhpvicacsapatachoachnhvBaoamrangketquaapngcacyeucaudlieuauvaovLutrhosISO9001:
2008CACYEUCAU7.3.6ThamnhgiatrthietkevaphattrienvPhuhpvicacsapatachoachnhvSanphamctaoracokhanangapngcacyeucauoiviviecsdungcuthehoachoachnhvchoanthanhtrckhigiaohanghoacsanxuatsanphamvLutrhos7.3.7Kiemsoatsthayoicuathietkevaphattrienvcnhandangvahoscduytrvcxemxet,xacnhan,thamnhgiatrmotcachthchhpvcphenduyettrckhithchienvanhgiaanhhngcuacacthayoiencacbophancauthanhvasanphamgiaohangvLutrhosISO9001:
2008CACYEUCAU7.4Muahang7.4.1QuatrnhmuahangvSanphammuaphuhpvicacyeucaumuacuthevLoaivamcokiemsoatphaituytheoanhhngcuasanphammuavaooivisanxuathoacsanphamcuoivanhgiavachonnhacungcapvThietlaptieuchuanelachon,anhgiavataianhgiavLutrhos7.4.2ThongtinmuahangvCacyeucaupheduyetsanpham,quytrnh,quatrnhvathietbvCacyeucauvenanglcnhansvCacyeucauvehethongquanlychatlngvBaoamsphuhpvevanbancuacacyeucau7.4.3XacnhansanphammuavKiemtrahoaccachoatongkhacnhambaoamsanphammuaapngcacyeucauvXacnhantaicsnhacungcapcongboviecsapxepkiemtraxacnhanvaphngphapgiaitoasanphamtrongthongtinmuahangISO9001:
2008CACYEUCAU7.5.Sanxuatvacungngdchvu7.5.1KiemsoatsanphamvacungngdchvuDinhngieukienckiemsoatvThongtinmotacacactnhsanphamvCachngdancongvieckhicanthietvThietbthchhpvCacthietbgiamsatvaolngvGiamsatvaolngvGiaitoa,giaohangvahaugiaohang7.5.2ThamnhgiatrquatrnhsanxuatvacungngdchvuChngminhnanglccuaquatrnhnaylaatccacketquaahoachnhCacsapatbaogom:
vChuanchapnhanexemxetvapheduyetvPheduyetthietbvananglcnhanvienvCacphngphapvacacquytrnhcuthevCacyeucauvehosISO9001:
2008CACYEUCAU7.5.3NhandangvatruytmvNhandangsanphambangcachphngtienthchhpvNhandangtnhtrangsanphamtheoyeucaugiamsatvaolngvKiemsoatvaluhosviecnhandangthongnhat,khitruytmlamotyeucau7.5.4TaisancuakhachhangvChamsocvNhandang,xacnhan,nganngavacanhgivBaocaochokhachhangvaduytrhoscactaisanmatmat,hhonghoackhongthchhpvimucchsdung7.5.5BaoquansanphamvSuotquatrnhbentrongvagiaohangenniadnhvNhandang,bocxep,baogoi,lutrvanganngavKecacacbophancauthanhsanphamISO9001:
2008CACYEUCAU7.6kiemsoatcacthietbgiamsatvaolngvXacnhcacphepgiamsatvaolngvacacthietbgiamsatvaolngcanthietecungcapbangchngvesphuhpcuasanphamvicacyeucauaxacnhvQuatrnhgiamsatvaolngphaitheocachthcnhatquanvicacyeucauKhicanbaoamlacacketquacogiatr,cacthietbophai:
vchieuchuanhaykiemtraxacnhanchuanquoctehayquocgiahaydungcskhacthphaicohosvcieuchnhhaytaiieuchnhvCotnhtranghieuchuanvcantoantranhsieuchnhvotnhvcnganngakhoihhongvasuygiamchatlngISO9001:
2008CACYEUCAU8.olng,phantchvacaitien8.1KhaiquatCacquatrnhcanthietevChngminhsphuhpcuasanphamvBaoamsphuhpcuahethongvCaitienlientucshieuquacuahethongvPhaichoachnhvathchienXacnhcacphngphapolngbaogomcackythuatthongke8.2Giamsatvaolng8.2.1SthoamancuakhachhangvGiamsatcacthongtinlienquanennhanthccuakhachhangvTochccoapngcacyeucaucuakhachhangkhongvXacnhcacphngphapenhancvasdungcacthongtinnayISO9001:
2008CACYEUCAU8.2.2anhgianoibovPhaicoquytrnhbangvanbanvcthchientainhngthiiemchoachnhNhamxacnhxemhethongcophuhpviNhngsapxepahoachnhNhngyeucaucuatieuchuanquoctenayvanhngyeucaucuahethongQLCLvNhamxacnhxemhethongcocthchienvaduytrhieuquavPhaix
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