Usability Report Template for Web Site.docx
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Usability Report Template for Web Site.docx
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UsabilityReportTemplate
ExecutiveSummary
TableofContents
Purposeofthestudy
Participants
Method
Findingsandrecommendations
Conclusion
Appendices
1. ExecutiveSummary
TheExecutiveSummarycomesbeforethetableofcontentsandisintendedtosummarizetheentirestudyinonedetailedparagraph.Theideaistoprovidethemostpertinentinformationforstakeholderswhodonothavetimetoreadtheentirereport.Itisimportanttocomerightoutandprovideoneortwomajorfindings,suchas,“ThemajorityofuserspreferredprototypeAoverB.”Thatwaythereaderdoesnothavetodigforthemostimportantinformation.
Shouldincludeasentenceortwoforeachofthefollowing:
• purposeofthestudy
• dateoftests
• numberofparticipants
• lengthoftests
• location
• majorfindings
2. PurposeoftheStudy
Thissectionofthereportcanalsobeconcise.Ifyouarecomparingtwoprototypes,forexample,talkaboutthecriticaldifferencesandwhatthestakeholderswerehopingtofindintheusabilitysessions.Agoodpurposesectionshouldgivedescribetheproducttestedandtheusabilitygoalsbeingmeasured.
Shouldinclude:
• theprimaryreasonsforconductingthestudy
• adescriptionoftheproductanditscontextofuse
• theusabilitygoalsidentifiedfortheproduct
3. Participants
Inthissection,youshoulddescribetheparticipantsselectedforthetestsession.Includeallrelevantdemographicinformationandexplainhowparticipantswereselected.Oftenatableformatsupplementedbyafewparagraphsworkswellforthissection.
Shouldinclude:
• howtheywerecontacted
• totalnumberofparticipants
• appropriatedemographicdata(age,gender)
• computer/webexperience
• occupation/major
4. Method
Thissectionshouldbethemostdetailedsofar.Aswithanacademicstudy,themethodsectionshouldallowsomeonewhowasnotpresentatthesessionstoreplicatetheprocedures.Describehowyouconductedthestudy,thetypeofdatayoucollected,thetasksyouusedandanyotherrelevantinformationthatyourreadersmaywanttoknow.
Shouldinclude:
• sufficientinformationforanotherpersontoreplicatethestudy
• whatwasrecorded,e.g.errors,numberofclicks,comments
• entireprocessfromtheinitialgreetingtotheendofsession
• taskdescription(mayincludetheactuallistintheappendix)
• facilitationtechniques
• rolesofpeopleinvolvedinthesession
• technicaldetails:
networkconnectionspeed,browserversion...
5. FindingsandRecommendations
Thefindingsandrecommendationssectionofthereportisthemostdetailedofallandmayberepresentedinvariousways.AtUCS,wetendtouseatablewiththreesections:
observations,interpretations,andrecommendations.Wefindthattheinterpretationsectionallowsthereadertounderstandhowwearrivedatourrecommendationwhilegivinghim/herthefreedomtoagreeordisagreewithourperceptionoftheproblem.Regardlessofthemethodused,itisimportanttogivethereaderunbiaseddatapresentedinaconciseandeasilyunderstoodformat.Ifyouarenotfamiliarwiththeproductyouaretesting,itmaynotbefeasibletoranktheproblemsandrecommendations.Talkabouttheseissueswiththeprimarystakeholderstoseehowtheywanttoproceed.
Shouldinclude:
• informationaboutwhatisandisnotworking
• theseverityoftheproblems
• specificrecommendationsforimprovement
• screenshotsofapplication
• descriptivestatisticsofdatacollectedforeffectivenessandefficiency
• Satisfactionsurveyresults
6. Discussion
ThissectionallowsyoutomakeanyfinalcommentsthatyouwishtoaddtotheFindingssection.Keepitbriefandreinforcethemaintakeawaypointsyouwishyourreadertoremember.
Shouldinclude:
• asummaryofthestudy,includingwhatwentwellandanythingthatwentwrong,e.g.highusercancellations
• possiblenextstepsforthedesignteam
7.Appendices
Shouldinclude:
• introductoryprotocol
• listoftasks
• blankdatacollectioninstruments
• summaryofqualitativecomments
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