BEC剑桥高级英语听力原文手录.docx
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BEC剑桥高级英语听力原文手录.docx
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BEC剑桥高级英语听力原文手录
Thefutureofhumanresources
1)Ithinktheproblemisthatinthelastfifteenyears,employershaven'tshowntheiremployeesmuch'vehiredandfiredprettymuchatwill,accordingtowhetherthemarketdictatedthattheyneedtoincreaseorreducetheflipsideofthisisthatemployeesnow,particularlythoseinthe25to35agegroup,don'tfeelmuchloyaltytotheiremployerstrategiestoholdontohighlyskilledandhighlyqualifiedpeoplehasbecomethenumberonepriorityinhumanresources-inallbigcompanies,infact.
2)There'snodoubtthatinthenexttenyearstherewillbeamoveawayfromtheninetofiveoffice-basedmodelofwork.Infact,it'salreadyhappeningwithwomen,whooftenfinditchallengingtobalanceworkanddomesticschedules.Thiscouldmeanmore'teleworking',inotherwordsworkingathomeandbeinglinkedtotheofficebycomputer;oritcouldmeanshorterworkingweeksorjustmoreflexiblehours,Unlesscompaniesofferthesepossibilities,alotofpeoplewilllookforalternativetypesofwork.
3)Companiesarefindingthatgraduatesandschoolleaversaren'twellenoughpreparedforworkinglife.Thisisgoingtodrivetwochanges,Ithink.Oneisagreaterco-operatingbetweencompaniesanduniversitiesorcollegestoensurethatatentryleveltothecompany,peoplehavetherightskills.We'llalsoseemoreinvestmentincorporatetraining-corporateuniversitiesandsoon-sothatemployees'skillscanbemouldedtotheneedsofthecompany.
Asthebirthratedecreasedandlifeexpectancyincreases,therewillbeshortagesinthejobmarket.Consequently,alotofex-employeeswhothoughttheyhadfinishedtheircareersat60orwhatever,willbecalledbacktowork.Thiswillsuitthecompanies,butitwillsuittheemployeestoo,becausetheirpensionswillprobablybeinadequatetofundtheirlongerretirement.
Atthemomentpeopleintheir50sand60sare,onthewhole,verypoorlyvaluedincompanies.Firmswanttorecruityoungeremployeeswhoarecheapertoemployandmoreadaptabletoachangingbusinessenvironment.Butasthesupplyoftheseyoungerworkersdriesup,we'llhavetoconsiderolderstaffdifferently.Ihopethatinfuturethewisdomandexperienceofthisgroupwillbecomemorevalued.
Anenvironmentaccident
J=JournalistS=Spokesperson
J:
So,canyoutellmehowthishappened
S:
Well,itwasaveryunfortunatecombinationofevents.Asyouknow,weatherconditionshavebeensevereintheeasternAtlanticforthelastcoupleofdays.Theship'scaptainreportedthattheshipwasintroubleat11pmlastnightandwasorderedtomakeforportasquicklyaspossible.At2:
30pmhereportedthatshewasgroundedonsomerocksjustofftheCornishcoast.
J:
Butthisisn'tthefirsttimethisparticularshiphasbeeninanit
S:
Shehasbeeninvolvedintwoincidentsinthepast,butthesehadnothingtodowithhersea-worthiness,Sheisawell-maintainedshipinexcellentworkingorderwithanexperiencecrewonboard.
J:
Andwhatareyouintendingtodotolimitthedamagetotheenvironmentnow
S:
Unfortunately,whileconditionsremainsohostile,thereisverylittlewecando,butthemomentthestormssubsidewewillbemountinganoperationtotransfertheoilofftheshipusingtugs.
J:
Doyouthinkthatthiskindofaccidentisacceptable
S:
Ithinkitneedstobeputintoperspective.Accidentsatseaarefarlesscommonthanrailorroadaccidents.Theproblemisthattheyattractmuchmorepublicity...
J:
Well,yes,Whicheverwayyoulookatit,it'saPRdisasterforyourcompany,isn'tit
S:
AsI'vesaid,thistypeofincidentdoesattractalotofmediaattention.Ijusthopethatthepubliccansee...
ThePeopleSofttakeover
COMMENTATORIthinkyoucouldsumupPeopleSoft'sapproachtotheiremployeeslikethis:
"Wewantyoutobehappy,wewantyoutodothethingsyou'vegoodatandthatyouenjoydoing.'VeryfewbigITconsultingcompaniesarelikeusuallythrowpeoplestraightinatthedeepend:
putthemonjobswheretheydon'tnecessarilyhavemuchskillorexperience,arguingthatit'sgoodforthemtolearn.ButIthinkthatalthoughtheyhavetalkedalotaboutcaringfortheirpeopleandhavingfun,PeopleSoftputalotofresponsibilityonthemtoo.Liketheyweresaying,'Here'sajobyoucandoandwillenjoydoing,butyou'llbeaccountablefortheresults.'Toenforcethattheygenerallystartedpeopleonlowsalaries-andImeanlow-andexplainedthatgreaterrewardswouldcomeintime.Infairness,itwasdirectandhonest.InDecember2004,whenOracletookover,alotofemployeesdecidedtoleave.Forastart,thefeelingwasthattheirapplicationsjustweren'tasgoodasPeopleSoft's-infacttheywereprobablyjustmoredifficulttouse-andsecondlypeoplethoughtthatOracledidn'trespectemployeesasmuch.TheCEOofPeopleSoft,DaveDuffield,hadaverypaternalisticapproach-heusedtosignhisemails'DAD'(whichwerehisinitials).Itwasn'twell-paidworkbutpeoplefeltvalued,whichisoftenmoreimportant.Alsotherewasarelaxedatmospherearoundthemomentthemergerwasannounced,thatkindofevaporated.Itseemedtobecometense,peoplewonderingifthenewCEOwasgoingtoliveuptohisreputationforwieldingtheaxe.And,inretrospect,youwouldhavetosaytheywererighttobeworried!
INDUSTRYANALYSTOraclegetsalotofflakbecauseofitsaggressivegrowthstrategy,buti'mafraidinthissectoronlythebigguysaregoingtosurvive.ThemergerwithPeopleSoftwasabusinessnecessity.Itdidn'thappenbecausethetwocompaniesweresoalike-theircultureswereveryOraclethere'sagreatersenseofurgency...It'sastressfulenvironment,buttherewardsarehuge.Iknowsomerepstherewhoaremakingmillionsofdollars.Sure,ifyoudon'tcutit,you'vetoastprettyfast,butthat'sbusiness.It'ssurvivalofthefittest.Thedifferencesreallycomefromthenatureofthetwobusinesses.Oracle'scoreproductisdatabasesandwithdatabasesthecustomeroftenmakeadecisionwhethertobuyornotinamatterofweeks.WithERPapplications,whichismorePeopleSoftterritory,youcanbeindiscussionswithcustomersformonths,analysingtheirneedsandthenproposingtherightsolutionbeforeasaleisagreed.Sothatnaturallymakesforadifferentculture.Theotherthingisthatthemergerhappenedreallyquickly-likemarryingbeforeyou'vereallygottoknowthebride.So,ofcoursepeopleareuncertain.Ithinkintheend,though,asbothsetsofemployeesadapttoeachother'swayofworking,thingswillsettledown.
Fallingshares
CEOok,hieveryone.I'llmakethisbrief,becauseIhaveanothermeetingtogetto,butwhatIhavetosayisnolessimportantforbeingshort.
Asyouknow,inourthree-yearplanwehadatargetof20%growthbytheendofthisyear.Asthingsstand,we'vegoingtobequiteabitshortofthat-tradingcircumstanceshaven'tbeeneasy.Andunlesswedosomethingaboutitinthenextfewmonths,theconsequencesonoursharepricecouldbeprettysignificant.Themarketsarealreadygettingabittwitchyasyouwillhavereadinthefinancialpress.
It'sunrealistictothinkthatwearegoingtotradeourwayoutofthis.Alltheindicationsarethatthemarketisgoingtoremainflatforatleastthenexttwelvemonths.So,whatIneedyoutodoistocomeupwithsomepossibletargetsforacquisition.We'relookingforamedium-sizedbusiness,reasonablywellestablishedinthemarket.Itdoesn'thavetobeatoybusiness,butitmustberelated...inotherwordsintheleisureretailsector,becausethatiswhereourexpertiseis.Idon'tneedtotellyouyourjobs,Iknowyou'llbediscreet,butdogetonwithit-time'snotonourside.I'llscheduleameetingforamonth'stimetohearwhatyou'vecomeupwith.
Dealingwithproblems
CCO=CallcentreoperatorC=Customer
CCO:
Hello,PencoTelecommunications.
C:
Atlast.Iwasjustabouttohangup.I'vebeenonthephonefortenminutesgoingthroughvariousoptions...NoneofwhichIwanted.
CCO:
Idoapologizeforthe.HowcanIhelpyou
C:
I'vebeenwaitinginalldayforanengineertocomeandrepairmyline.Hewasduetocomeatteno'clockthismorning...It'snowthreeintheafternoon.Itelephonedattwelveo'clockandoneofyouroperatorspromisedtocallmeback,butshehasn't.I'vewastedmydaywaitingaroundandworsethanthatIstillcan'treceiveanycalls.
CCO:
I'mverysorry.CanihaveyournumberandI'lllookintoitstraightaway
C:
Yes,it's01889245624.
CCO:
Ok.Onemoment-I'mgoingtoseewhotheengineeristhathasbeenassignedtothejob...Ok,Ihavehisnumber.I'mgoingtoputyouonholdandtrytofindoutwhat'shappened.
C:
Pleasedon'tdisappear.Asisaid,ittookmetenminutestogetthroughinthefirstplace.
CCO:
Don'tworry,I'llcomestraightbacktoyou.Onemoment...Right,I'mafraidhehasbeendelayedonanotherjob.Heapologisesfornotcallingyousooner.Henormallyworksuntil5pmbuthe'sofferedtoworklaterthiseveningtofitinyourjob.Hecanbethereby6pm.Wouldthatbeconvenient
C:
No,itwouldnot.I'mgoingouttothecinemathisevening.
CCO:
Iquiteunderstand.Inthatcase,I'mgoingtohavetoreschedulehimforanotherday.Canyoutellmewhenwouldbeconvenient
C:
Well,firstthingtomorrowmorning,but...
CCO:
I'llseewhatIcando.PleasejustbearwithmeforamomentwhileIspeaktohimagain...Rightthat'sarrangedfortomorrowmorningatnine.
C:
That'sallverywell,ButwhatamIsupposedtodointhemeantime
CCO:
Doyouhaveamobilephone,sir
C:
Yes.
CCO:
WhatIcandoistodivertanycallscomingintoyourofficenumberontoyourmobilephoneuntilyourlineisrepaired.Wouldthatbeacce
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