英文酒店实习报告文档格式.docx
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英文酒店实习报告文档格式.docx
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【keywords】workexperience,internshiplife
1.Introduction
Thesixthmonth,asbeautifulasaflower,waspainfulforme.Ihadn’tnoticedthattheflowersgraduallybegantobloom.ThedaythatIhadtoleavewascoming.Fromthatdayon,mylifewaschanging.
Itwasasunnyday.Manycompaniesheldjobfairstorecruittheinterns.Myclassmateswerepreparingtointerviewthejobsthattheyloved.MybestfriendsandImadeourmindstointerviewthereception,whichwasofferedbytheseven-dayhotel.Thereasonwhywechosethehotelwasthatithadtwodaysofficialholidaysinaweek.wecouldspentthedaysinstudyingandreviewing.Attheotherhand,thecompanyprovidedfreedormitoryforus.Atlast,wesucceedandthecompanyallowedustogotoworkatthenextweek.
2.Workexperience
interestedinyourwork
Thefirstweek,wewerearrangedinthetrainingteam,wehadtostrengthentheenthusiasmtostudybecausewedidn’thaveknowledgeofthehotelatall.Themanagermadeanorderthatwemustunderstoodalltheprocesses,especiallyatthepartofReceptionguests.Wewereseparatedwithtwogroups.Onegroupwasresponsibleforthemarketandtheotherwasresponsibleforthereception.Atthefirstday,Iwasrequiredtograspthemeaningoftherunningrulesofthehotel.Bylearningit,IfounditthatthehotelwasthefirstChinaHotelthatoperatedontheUSAmarket.Asthesamewithit,italsohadmanyadvantagesthatotherhotelscouldn’tcomparedwith,suchasFuelpump、Packettowel、Bedtimemilk、Soundproofingstripandsoon.Asalltheitemsmentionedabove,Ifeltmoreandmoreexcitedaboutthework.
Aweeklater,Duetotheabsenceofthereception,ourmanagerwishedthatIcouldtakeontheposition.ThenshetaughtmehowtohandleV4systemanddealwithsomeimportantthings,forexample,answerthe
phone、arrangetheroom、callawakeatthespecifiedtime、deposittheluggageandsoon.Eachprocedureshouldbecaredaboutalot.Asthemonitorsofourteam,Iwasresponsibleforthestudyingofothers,iftheyhaddifficultproblems,Iwouldgiveahandtothem.Onlywestudiedhardenough,webelieved,couldweachieveourtargets.
Difficultiesmakeyouflyfreely
Thingsweren’talwayswhatweseem,mypartnersusuallymadevariedmistakes,astheresultofit,mybossalwaysshoutedatme.Hethoughtitwasmyfault.However,Ithoughtitwasachancebecausewecoulddiscovertheshortage.Ididn’tthinkitwasrightthatwewouldsucceedwithoutanymistakes.Justlikeastorysaying:
Acocoonstruggledtoforceitsbodythroughthepupa,butitseemedtostopmakinganyprogress,soahumandecidedtohelpthebutterfly.Hetookapairofscissorsandsnippedoffthecocoon.Thebutterflythenemergedeasily.Butitsbodywasswollenanditswingsweretoosmall,whichwouldn’tenlargeandexpandtobeabletosupportthebody.Intheend,itneverwasabletofly.WhatthemaninhiskindnessandhastedidnotunderstandwasthattherestrictingcocoonandthestrugglerequiredforthebutterflywereGod’sway.Sometimes,whatweneedinourlifewasstruggles,ifwegotthroughourlifewithoutanyobstacles,itwouldcrippleus.Asaresult,wewouldnotbeasstrongaswhatwecouldhavebeen.
Inthetime,Ilostmyselfinworkingandenjoyedthehappinessbroughtbythework.Formostofus,theworkwasthecentral,dominatingfactoroflife.Notonlyforthechanceofferingthecreativity,imaginationorinitiative.Therewasnodoubtthatworkingcouldbringyoumuchhappiness.WhenIreceivedtheprettyorbeautifulladies,thehandsomeorcoolgentlemen,Iwouldthinkitwasanexcitingthing.Forexample,onetime,Ireceivedanoutgoingboy,whenhecametothecheckdesk,Isaid“hello,sir”.Thenheanswered“no,I’mnotfine.”Afterwards,Isaidina
worriedvoice“what’swrongwithyou”HetoldmeananswerthatIcouldn’timage,”I’mhungry.”Atthattime,Ifelttheworldbegantodarken.Theguestreallywasahumorousman.
Beloyaltoyourjob
Ofcourse,Ialsohadaperiodofpell-melltime.Thefirstdayofeachmonthwasmynightmare,becauseIalwaysworkedforalltheday.Imustfinishedsortingoutthelistofitems,includingthegoods,membershipcardsorprofitofcost.Meanwhile,Iverifiedalltheintermediaryorders.Intheend,Ineededhandonallthereportformstothemanager,ifitexistedasmallfault,Imustamendedimmediately.Eventhoughthereexistednothingdifficult,eachprocedureshouldalsobecarefulenough.Inmyopinion,thejobwasasinterestingasagame,notonlyyoucouldfindyouradvantages,butyoucouldfindyourpotential.Afterwards,alongwiththelighthouse,youwouldreachyourportandharvestabeautifulfuture.Onegirl,whowasworkingtogetherwithme,wasalwaystoldusshewouldchangeherjob,andthenshewouldsearchedforajobwithahighsalary.Ididn’tknowwhatshewasthinking,butIdidn’tagreewithher.Wecouldn’trefusegrowingup,butwecouldchoosehowtolive.Myteachertaughtme“Don’tmindhowmuchmoneyyouearn,themostvaluablethingistheexperience.”Justlikedoit,lifewasneededtoeich.Evenwecouldfreelyenjoyourselves,butwepreferredtodisciplineourselvesinthepresenttoenhanceourenjoymentinthefuture.Godbuiltmanyopportunitiestoencouragethepeopletobepowerful,atthesametime,italsocreatedalotofdefects.Whenyouenjoyedthehappinessofsuccess,youwouldundertaketheequalfailure.Thelifewasnotatrapsetforus.Lifewasnotaspellingbee,wherenomatterhowmanywordsyouhadgottenright,youwoulddisqualifiedifyoumadeonemistake.Our
goalwastowinmoretimesthanwelose.Iusuallyaskedmyself–not“beperfect,”not“don'
tevenmakeamistake,”but“bewhole.
3.Mygains
Onewordwasmyfavorite,itsaying“youcan’tteachamananything,youcanonlyhelphimdiscoveritwithinhimself.”Asthesamewithit,ourcountryhadanoldword“giveamantofishthangivingthefishing.”thesamelessonwassuittothejob,ourmanagertaughtustheimportanceofworkandshowedussomethingthatdidn’teverknow.However,nobodywouldtellyouwhetheryouarerightasthewayyoudid.Weusuallyfocusedontheresults,becausethewayyoufinishedtheworkwassundry.
amanwhocancarryalettertoGarcia
BeforeIleftmyschool,thereadingleaguesentusabook,itsnamewas“AMessagetoGarcia.”Atfirst,IthoughtthebookwasPhilosophicalanditscontentsweretoorichandprofound.ButitwasregretfulthatIcouldn’tunderstandwell.Afterthat,Icametothehotelandworkedhere.Oneday,Itookoutthebookanddecidedtoreaditagain.Suddenly,Ifounditreallywasatreasureandithadmanywonderfulstoriesaboutsomeoneworkedallalone.Inthisbook,Iwantedtoshareseveralsentencestoeverybody.
Don’tworkonlyforthehighsalary
Oncegivingup,youwillgetmore
Justdoalittlemorethanyoushoulddo
WorkConsciously
Facingwithsb/tosthinathanksgivingmood
Learntheadvantagesfromyourboss
Loveyourwork
WhowillsendalettertoGarciaEverybosswillhopeallemployersarenotrapaciousandhigh-handed,anymorethanallpoormenarevirtuous.Hehopedhisstafftobethemanwhodoeshisworkwhenthe“boss”is
篇二:
酒店服务报告英文版模板1
四川托普信息技术职业学院
毕业设计论文
题目:
xxx酒店服务项目报告
学生姓名
学生学号专业方向
指导教师
指导单位
年月日
SichuanTOPVocationalInstituteofInformationTechnology
GraduationThesis/Design
Title:
XXXHotelServiceProjectReport
AuthorofThesis/Design
StudentIDNo
Specialty(Tourism&
HotelManagementDirection)
ThesisAdvisor
AdvisingUnit
Date
Index
Chapter1Abstract---------------------------------------------------------
Chapter2ProceduresandResults--------------------------------------
Chapter3
Chapter4
Chapter5Conclusion------------------------------------------------------Reference-------------------------------------------------------Acknowledgments--------------------------------------------
Chapter1Abstract
Instructions:
Inthispart,youshouldgiveabriefsummaryofXXXHotelServiceProjectReportyouhaveofferedundervirtualconditionsinlessthan200wordsandnotbemorethanonepage.Yoursummaryshouldincludeastatementofthepurpose,abriefdescriptionoftheprocedures,andtheresults.
Abstract:
HotelserviceindustrywasaspecialandimportantindustryinthethenewcenturyknewmoreandmoreaboutthisProjectReportwouldintroducesomethingabouttheHotelReservationandTheReservationincludedHowtomakea,TheConcierge,TheReceptionandsomanyprojectaboutHotelService.AndthenyoushouldtounderstoodThefoodandThebeverageandtable,seeofftheguestand
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