新编实用英语综合教程二unit-4-hotel-service.ppt
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新编实用英语综合教程二unit-4-hotel-service.ppt
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,Unit|Four,HotelService,UnitGoals:
WhatYouShouldLearntoDo1.Bookahotelroomandservices2.Checkin/outatahotel3.Fillinareservationform4.FillinaroomreservationcardWhatYouShouldKnowAbout1.HotelservicesintheUSA2.Relativeclauses,Contents,SectionTalkingFacetoFace,ImitatingMini-talks,SpeakandRecite,SpeakandPerform,StudyandImitate,ImitateandPerform,ActingouttheTasks,StudyingBusinessCards,FollowingSampleDialogues,PuttingLanguagetoUse,SpeakandComplete,SpeakandCommunicate,SpeakandTranslate,1)MayIbookaroomforthreenights?
Receptionist:
Goodevening,PeaceHotelReservation.MayIhelpyou?
Lynda:
Yes,mayIbooktwodoubleroomsforthreenights?
Receptionist:
Sure.Couldyougivemeyournameandtelephonenumber,please?
Lynda:
ItsLyndaMiller.Thetelephonenumberis854-1742.2)Ihavemadearoomreservationhere.Jane:
Goodevening.Ihavemadearoomreservationhere.Clerk:
Letmecheck.Yes,thereitis.Asingleroomforonenight.Jane:
Yes,Imleavingtomorrow.Clerk:
Thenyouhavetocheckoutbefore2oclockP.M.,SECTIONITalkingFacetoFace,ImitatingMini-talks,SpeakandRecite,1Workinpairs.Lookatthepictureandrecitethefollowingmini-talksformakingreservationsorcheckingintoahotel.,Back,Unit|Four,3)Wouldyoupleaseshowmeyourpassport?
Catherine:
Iwouldliketostayinthishotelforacoupleofdays.Receptionist:
Welcome.Wouldyoupleaseshowmeyourpassport?
Catherine:
Hereyouare.Receptionist:
Thankyou,andhereistheregistrationformforyoutofillin.4)ImAwfullysorry.Tom:
Idliketobookasingleroomfortwonights.Receptionist:
Imawfullysorry.Wedonthaveanyroomavailablenow.Tom:
Noproblem.Illtrysomeotherhotelsnearby.Receptionist:
Goodbye!
5)MayIpaybytravelerscheck?
Susan:
Goodmorning.Iwouldliketocheckout.Receptionist:
Allright,pleaseshowmeyourroomcard.Susan:
Hereyouare.MayIpaybytravelerscheck?
Receptionist:
Ofcourse.Signyournamehere,please.,WindowonKeyWords,Back,结账离去非常地空闲的旅行支票,SpeakandPerform,ActingouttheTasks,2Workinpairsandactoutthetasksbyfollowingtheabovemini-talks.,1Task:
YouareleavingforNewYorknextweek.Makeareservationwithahoteltherebytelephone.,5Task:
Youwanttocheckoutofahotelafteraweeksstaythere.,Back,3Task:
Youcometoahotelandaskforasingleroomwithagoodview.,4Task:
Youwanttobookahotelroombutyourbookingdeniedforthepeakseason.,2Task:
Youwanttocheckintoahotelwhereyouhavealreadymadeareservation.,RefertotheDataBankintheWorkbookformorerelevantexpressions.,StudyingHotelAds,StudyandImitate,3Hotelsusuallyadvertiseinnewspaperstoattractguests.Nowlookatthefollowingadvertisementsandtrytousetheinformationintheminyourface-to-facetalks.,Back,Back,1)IWouldLiketoBookaDoubleRoomReceptionist:
HolidayHotel,Reservations.MayIhelpyou?
Guest:
Yes.Iwouldliketobookadoubleroomformyfamily.Receptionist:
Allright.Forwhichdates,please?
Guest:
Nextweekend.ThatisforMay18thand19th.Receptionist:
Letmecheckifwehavearoomavailablethen.Oh,yes,wedo.Guest:
Good.Iwouldliketohaveanon-smokingroom.Receptionist:
Therearemanynon-smokingroomsavailableinourhotel.MayIhaveyourname,please?
Guest:
CharlesWilson.Bytheway,doyouhaveanygolfcourse(高尔夫球场)nearby?
Receptionist:
Sorry,butwehaveaswimmingpool,andweprovidesomeotherservices.Guest:
Thatsfine.ShallIsendyouadeposit?
Receptionist:
No,youdonthaveto,youmaypayonarrival.,FollowingSampleDialogues,ImitateandPerform,4Readthefollowingsampledialoguesandtrytoperformyourowntasks.,Back,Unit|Four,2)IHaveaReservationwithYouReceptionist:
Goodevening!
WelcometoVillageGreenInn.WhatcanIdoforyou,sir?
Guest:
Ihaveareservationwithyou.Receptionist:
MayIhaveyourname,please?
Guest:
TomAddison.Receptionist:
Yes,Mr.Addison.MayIhavealookatyourpassport,please?
Guest:
OK,hereyouare.Receptionist:
Wouldyoupleasefillouttheregistrationform?
Guest:
Allright.Whatstherateforonepersonpernight?
Receptionist:
$69.Guest:
Doyouaccepttravelerschecks?
Receptionist:
Sure.HereisthekeycardtoRoom4312.Thebell-man(接待员)willshowyoutheway.Guest:
Thanks.Iwillbeleavingtomorrow.WhenshallIcheckout?
Receptionist:
Anytimebefore11:
00A.M.Guest:
Allright.Illrememberthat.,Back,Unit|Four,PuttingLanguagetoUse,SpeakandComplete,5Imagineyourforeignclientiscomingforabusinesstalkandyouaremakingareservationatahotelforhim.Completethefollowingconversationwiththereceptionistbyfillingintheblanks.,You:
Idliketobookasingleroomwithshowerformyfriend,Mr.GeorgeSmith.Receptionist:
Allright.Onwhich1_,please?
You:
Onthe20thofthismonth.Receptionist:
Howlongwillhebe2_?
You:
Imnotquitesure,butitcouldbeabout3_.Receptionist:
Thenwecanconfirm4_fromthe20thtothe27th.You:
Fine.Howmuchdoyou5_forasingleroomwithbreakfast?
Receptionist:
Forasingleroomforonenight,the6_wouldbe380yuan.You:
ShallIleavea7_?
Receptionist:
No,butremembertoconfirmit8_yourfriendcomes.You:
Allright.,Back,date,staying,aweek,aroom,charge,hotelcost,deposit,before,Unit|Four,Receptionist:
Goodevening!
WelcometoVillageInn.WhatcanIdoforyou?
You:
_.(我在这儿预订了房间。
)Receptionist:
MayIhaveyourname,please?
You:
ImTomAddison.Receptionist:
Yes,Mr.Addison.Youvemadeareservationforonesingleroom.2_?
(我可以看一下您的护照吗?
)You:
Hereyouare.,SpeakandTranslate,6Imagineyouarecheckinginatahotel.Youaretalkingwiththereceptionist.FillintheblanksaccordingtotheChineseversionprovided.,MayIhavealookatyourpassport,Ihaveareservationwithyou,Back,Unit|Four,Receptionist:
3_?
(请您填一下这张登记表好吗?
)You:
Hereitis.Isitallright?
Receptionist:
Yes,thanks.4_.(这是5012房的房卡。
)You:
CanIgotomyroomnow?
Receptionist:
Sure,5_.(接待员会给您带路的。
)You:
Thanks.,SpeakandTranslate,6Imagineyouarecheckinginatahotel.Youaretalkingwiththereceptionist.FillintheblanksaccordingtotheChineseversionprovided.,Back,Thebell-manwillshowyoutheway,Wouldyoupleasefillouttheregistrationform,HereisthekeycardtoRoom5012,Unit|Four,SpeakandCommunicate,7Imagineyouarecheckingoutatahotel.Playyourroleaccordingtothecluesgiveninbrackets.,1Iwouldliketocheckout.2Youcheckedinthreedaysago.3Howmuchistherate/rentpernight?
4Howareyougoingtopay,incashorbycreditcard?
5Hereisthechange,$23.,Receptionist:
Goodmorning.CanIhelpyou,madam?
You:
1(表示要结账。
)Receptionist:
OK.Wouldyoupleasetellmeyournameandroomnumber?
You:
NancyBirley,Room4608.Receptionist:
Yes,MissBirley.2(说明客人是三天前入住的。
)You:
Thatsright.3(询问每晚的房费是多少。
)Receptionist:
$59pernight.Youstayedherefor3days,thatis$177.4(询问客人如何付款。
)You:
Incash,please.Hereyouare,$200.Receptionist:
Thankyou.5(向客人交代所找的零钱。
),Back,Unit|Four,SECTIONIIBeingAllEars,LearningSentencesforWorkplaceCommunication,ListenandRepeat,ListenandMatch,ListenandTranslate,HandlingaDialogue,ListenandDecode,UnderstandingaShortSpeech/Talk,ListenandComplete,ListenandMatch,ListenandAnswer,ListenandComplete,ListenandAnswer,SECTIONIIBeingAllEars,LearningSentencesforWorkplaceCommunication,ListenandRepeat,1Listentotentopic-relatedEnglishsentencesforworkplacecommunicationcross-referencedwiththeirChinesetranslationandtrytorememberthem.,Back,WindowonKeyWords,doubleroom双人房间checkinto/out入住退房,Back,ListenandMatch,2Listenagaintotheabovesentencesrearrangedinsequence,andthenmatchthemwiththeirChinesetranslation.,1)a.我要先寄付押金吗?
2)b.您是用信用卡还是现金支付?
3)c.我可以订一个双人房间吗?
4)d.你们接受旅行支票吗?
5)e.早晨好。
假日旅馆客房部。
6)f.这里的单人房间一天多少钱?
7)g.你什么时候入住酒店?
8)h.下午两点前你要结账退房。
9)i.请问明天你们是否有单人的空房间?
10)j.很抱歉,我们现在没有空房。
g,i,b,h,d,e,j,f,a,c,Back,ListenandTranslate,3Listentotentopic-relatedEnglishsentencesforworkplacecommunicationandtranslatethemintoChineseorally.,Back,1)我可以在你们酒店预订房间吗?
2)我想办理入住手续。
3)您想要什么样的房间?
4)请给我看一下您的身份证或者护照好吗?
5)您要在这里住多久?
6)单人房间一晚多少钱?
7)你想怎样付账?
8)对不起,我们今晚没有空房了。
9)我想要一个有双人床的房间。
10)房费里包括早餐吗?
1)MayIhaveareservationinyourhotel?
2)Iwouldliketocheckin)3)Whatkindofroomdoyouwant?
4)WouldyoupleaseshowmeyourIDcardorpassport?
5)Howlongwillyoustayhere?
6)Howmuchdoyouchargeforasingleroomonenight?
7)Howdoyouwanttopay?
8)Sorry,wedonthaveanyroomavailablefortonight.9)Iwantaroomwithadoublebed.10)Isbreakfastincludedinthebill?
Script:
Back,TomJohnsoncametoahotel.Hewantedtostayinasingleroomwith1bath,agoodview,balcony.Hemadethereservation2athome,attheairport,attherailwaystation.Afterhearrivedandcheckedinatthehotel,hefilledoutaregistration3card,form,noteandgotthekeytohisroom.Hisroomnumberwas4532,235,352.Breakfastwas5included,charged,paidinthebill,whichwas6served,made,cookedforseveralhoursinthemorning.Tomwouldpayforthehotel7meal,services,costwhenhecheckedout.Thereceptionisthopedthathewould8like,please,enjoyhimselfduringhisstaythere.,HandlingaDialogue,ListenandDecode,4Listentoadialogueanddecodethemessagebyfindingthecorrectchoicesgiveninbracketsaccordingtowhatyouhaveheard.,Script,Back,Unit|Four,Receptionist:
Hi,sir,mayIhelpyou?
Client:
Yes,Idlikeasingleroomwithbathjustforacoupleofnights.Receptionist:
Haveyoumadeareservation?
Client:
Yes,Ihave.Imadeitjustnowattheairport.Receptionist:
MayIhaveyourname,please?
Client:
Yes.MynameisTomJohnson.Receptionist:
Oh,yes,Mr.Johnson.Wehaveyourreservationhere.Wouldyoupleasefilloutthisregistrationcard?
Client:
Certainly.Receptionist:
Yourroomnumberis235,onthesecondfloor.Hereisthekeytoyourroom.Client:
Thankyou.WhendoIpayfortheroom?
Receptionist:
Youcanpaywhenyoucheckout.Client:
Bytheway,doesthepriceincludebreakfast?
Receptionist:
Yes.Breakfastwillbeservedfrom7A.M.to10A.M.Client:
Whereisit?
Receptionist:
Itsonth
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