培训论文Word下载.docx
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培训论文Word下载.docx
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whowillbeinvolved..............................................................6
Part4:
what’stheevaluationdesign.........................................…....7
1theneedsassessment..................................................................8
2makesurethetrainingobjectives.................................................8
3choosetheevaluationmethods....................................................9
4designtrainingevaluationprogram..............................................9
5executetheEvaluation...............................................................11
6writingtrainingevaluationreportandconclusion........................12
Conclusion....................................................................................12
References....................................................................................13
Domino’spizzatrainingevaluation
Introduction
Dominoisafamouspizzacompany.Traditionally,onthejobtrainingisusedtoteachnewemployeeshowtostretchpizzadoughtofitthepizza.Butnow,Dominowantstouseacomputerbasedtrainingmethod.Asaprofessionaltrainer,withpersonalpointofview,IwilltalkaboutsomeofmyideasofDomino’strainingwork.First,whichisbetterbetweentheCD-ROMtrainingandon-sitetraining?
Second,whatcriteriashouldDominoPizzaCompanyusetomeasureCD-ROMtrainingismoreeffective?
Third,whowillbeinvolvedintheevaluation?
Forth,myevaluationdesignstodetermineifCD-ROMtrainingismoreeffectivethanonthejobtraining.
Part1:
whichdoyouthinkisbetter?
On-the-jobtrainingrefersnewemployeesortheinexperiencedemployeesthroughobservationthenfollowtheirmanagers’behaviors.Thismethodisverypopular,becausecomparingwithothermethods,itsinvestmentoftimeormoneyisrelativelylow.Butitalsohassomedisadvantages,forexamplewhenthetrainersimpartusefulskillsalsoteachthebadhabitsandnoorganization’son-jobtrainingcanleadtoemployeesacceptbadtrainings.
AndtheCD-ROMtrainingbelongstoaudio-visualinstruction.Andthevideoisthemostcommonlymethodsofall.UsingtheCD-ROMtraininghassomeadvantages;
first,thetrainerscanreplay,slowdownorputquicklythecoursecontentaccordingtothetrainees’professionallevel.Forexample,inDominoPizzaCompany,ifsomenewemployees’learningabilityisnotstrong,sotheycanwatchtheCDagainandagainuntiltheygetit.Second,itcanlettraineestocontacttosomeproblemsandevents,suchasequipmenterror,customercomplaintsorotheremergency.ThestuffinDominoPizzaCompanycanknowhowtodealwithwhentheequipmentdoesnotwork,sotheCD-ROMtrainingisreallygood.Third,thetraineewillacceptthesametrainingcourseandwon'
tbeinfluencedbythetrainer’sideas.
Inmyopinion,theCD-ROMtrainingismuchbetterthanon-the-jobtraining.Ifweuseon-the-jobtraining,weshouldrecruitmanyexperiencedcookanditmaycostalot.Themostimportantisthattheexperiencedcookwon’tshowhowtheymakeaballandstretchingittofita12-inchpizzapanagainandagain,howevertheCDcando.AndtheCD-ROMtrainingspendslessmoneythanon-the-jobtraining.
Part2:
whatcriteriaformeasuring?
DuetoDominoPizzaCompanyisachainpizzasshopwiththehighqualityrequirementsofthepizzaappearance,theroundnessandalsothetastesandsoon.SoIwillusefiveoutcomesinEvaluatingTrainingProgramstoanalysisCD-ROMtrainingismoreeffective.
TheTrainingoutcomesorcriteriarefertomeasuresthatthetrainerandthecompanyusetoevaluatetrainingprograms.
1CognitiveOutcome:
Determinethedegreetowhichtraineesarefamiliarwiththeprinciples,facts,techniques,procedures,orprocessesemphasizedinthetrainingprogramandmeasurewhatknowledgetraineeslearnedintheprogram.Usually,wewilluseawrittentesttoassesscognitiveoutcomes.
2Skill-BasedOutcomes:
Assesstheleveloftechnicalormotorskillsandincludeacquisitionorlearningofskillsanduseofskillsonthejob.AndinDominoPizzaCompanywecantesttheemployeestomakeapizzaafterwatchingtheCD,andthenlookatthecookedpizzawhethertheyareenoughround,aretheytoobigortosmall,dotheyfitthe12-inchpizzapanswell?
Anddotheyhavetheuniformthicknessofthedough,anddotheemployeescompleteapizzaquicklyordotheymakethepizzadelicious.Thesearealltheessentialskillswhichemployeeshouldlearnfromasuccessfultraining.
3AffectiveOutcomes:
Includeattitudesandmotivationandtrainees’perceptionsoftheprogrammeansthefellingfromemployeetothefacilities,trainers,andtrainingcontent.Thenitusuallyallowstraineestocompletethequestionnairetocollectinformationonthereactionoutcome.InDominoPizzaCompany,wecanalsousethequestionnairetoknowwhetherthetraineesaresatisfiedwiththetraining.Onlytraineeslikethetrainingcourseswilllikelearning,oritwillnotachievethedesiredresults.
4Results:
Determinethetrainingprogram’spayoffforthecompany.FortheDominoPizzaCompany,wecanpickuponedayonrandom,andmakeasurveyofnewemployeesonhowmanypizzastheysell,thentodocomparisonwithprevioushistoricaldata,observethechangesinturnover.
5ReturnonInvestment(ROI):
Comparingthetraining’smonetarybenefitswiththecostofthetraining,andthetrainingcostsincludedirectcostsandindirectcosts.MaybeDominopizzacompanycanalsousethiscriteria.
Part3:
Whowillbeinvolved?
IthinktheseniorleaderssuchastheCEOorthemanagersshouldinvolveintheevaluation,
andthemiddle-levelleaderssuchastheprojectmangersshouldalsotakeparticipateinthe
evaluation,andthetrainers,employees,customcanbeinvolvedintheevaluationtoo.
Theseniorleaderswillthroughtheobservationandjudgmentwhetheremployeesrequiredtheknowledgeskillsandabilitytoachievethecompany’sstrategictargetandmaintainmarketcompetitiveness.WhentheDomino’sseniorleadersseethetrainingresults,theywillthinkonlythegoodqualityofpizzacanguaranteebrandlasting.
Andtheprojectmangersinvolveintheevaluation,hewillprefertoseeemployees’behaviorchangesatwork.Hewanttomakesurethateverybodyacquiresknowledgeanditwillgoodforimprovingtheperformanceofthedepartment.
Obviously,themostpeopleshouldnotbemissingareemployees,becausetheyexperiencethetrainingprocessthemselves,theyknowwhatskillstheylackofandwhatskillstheyacquire,andwhetherthetrainingissuccessful.Sotheyarethemostarticulatepersonatall.
Thetrainerswilljoininevaluationtoo,becauseheshouldinvestigatewhethertraineesaresatisfiedandwhetheremployeesgetskills,ifeverybodyinDominodoesn’tlearnedhowtomakeapizza,thenthetrainingisinvalid.
Maybe,wecaninviteafewcustomersinvolveintheevaluation.Andthencustomerstasteeverynewemployees’pizza,thenpickupthemostdeliciousandmostappetiteone.Afterthat,invitingcustomerstastethepizzasfromtheoldemployeeandthenewemployee.Sothecustomerscanevaluationwhetherthenewemployees’pizzareachedthestandardofDomino'
sPizza.
Part4:
what’stheevaluationdesign?
Trainingevaluationisanimportantaspectoftrainingprocess,anditalsoisameasureofwhetherthetrainingiseffective.Bythetrainingevaluation,youcanknowwhatskillstraineesget,andthechangesoftraineesaftertraining.Atthesametime,companiescanhaveafeedbackoftrainingeffect,anditbringsagoodreferencefornextyear’strainingwork.
Ingeneral,effectivetrainingevaluationshouldincludethesixbasicsteps:
firsttheneedsassessment;
secondmakesurethetrainingobjectives;
thirdchoosetheevaluationmethods;
forthdesigntrainingevaluationprogram;
fifthexecutetheEvaluation;
sixthwritingtrainingevaluationreportandconclusion.
1theneedsassessment
Theneedsassessmentreferstotheprocessusedtodeterminewhethertrainingisnecessary.Andtherearemanytrainingneedsassessmentmethods,suchasobservation,questionnaires,interviewsfocusgroups,documentation,andpsychologicaltestingmethodandsoon.Accordingtothetrainingcoursesandthespecificcircumstancesoftrainees,decidethetrainingneedsassessmentmethod.Throughtheobservation,weknowthattheemployeesinDominoPizzaCompanyneedsomeskillsthatarehowtostretchpizzadoughtofitthepizzapan.
2makesurethetrainingobjectives
Accordingdifferentlevelcandevelopdifferentevaluationcriteria.Forexample,thereactionslevel,settingtotheemployees’satisfactionscores,suchas:
use1~5gradesexpressthesatisfactionwiththetraining,anditatleast4points.Andthetrainingobjectivesfromlearninglevelincludetheaction-tellthetraineeswhattheywouldaftertraining.Thenthetrainingobjectivesformbehaviorlevel,requiretheemployeesimprovetheirbehaviorsafterbeentrained.Atlast,theobjectivesfromtheResultslevel,requirethatbusinessresultsachievedbytrainees.
AndinDominoPizzaCompany,seniorleaderswanttheobjectivesfromresultslevel,andmaybethetrainingprogrammanagerhasaobjectivesfrombehaviorlevel,andemployeethemselveshavethegoalsformlearnlevel,andthetrainerhavetheobjectivesfromthereactionslevel.
3choosetheevaluationmethods
Beforewechoosetheevaluationmethods,weshoulddeterminethelevelofevaluation;
itisgoodfortrainingwork.General
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