湖南省长沙市岳麓区高考英语完形填空和阅读理解一轮练习1文档格式.docx

湖南省长沙市岳麓区高考英语完形填空和阅读理解一轮练习1文档格式.docx

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marriageswithchildrenforonlythepresentmarriage;

marriageswith“full-time”childrenfromboththepresentandformermarriages;

marriageswith“full-time”childrenfromthepresentmarriageand“part-time”childrenfromformermarriages.Therearestepfathers,stepmothers,half-brothers,andhalf-sisters.Itisnotallthatunusualforachildtohavefourparentsandeightgrandparents!

Theseareenormouschangesfromthetraditionalnuclearfamily.Butevenso,eveninthemidstofallthis,thereremainsoneconstant:

mostAmericansspendmostoftheiradultlivesmarried.

1.BycallingAmericansmarryingpeopletheauthormeansthat__________.

　A.AmericansaremoretraditionalthanEuropeans

　B.AmericansexpectmoreoutofmarriagethanEuropeans

　C.therearemoremarriedcouplesintheUSAthaninEurope

　D.moreofAmericansascomparedwithEuropeans,prefermarriageandtheyacceptitatayoungerage

2.Whichofthefollowingcanbepresentedasthepictureoftoday'

sAmericanfamilies?

　A.AtypicalAmericanfamilyconsistsofonlyahusbandandawife.

　B.Manytypesoffamilyarrangementshavebecomesociallyacceptable.

　C.Americansprefertohavemorekidsthanbefore.

　D.Therearenonuclearfamiliesanymore.

3.The“nuclearfamily”refersto___________.

　　A.familiesformedupbymenorwomenworkingfornuclearpowerstations

　　B.marriedcoupleswhoarecloselymatched

　　C.familyconsistsofmarriedcoupleswhodonotwanttohaveanychild

　　D.familywithsmallnumberofmembers

4.“Part-time”children________]

　　A.spendsomeoftheirtimewiththeirhalf-brothersandsomeoftheirtimewiththeirhalf-sisters

　　B.spendalloftheirtimewithoneparentfromthepreviousmarriage

　　C.aresharedbetweenthetwoformerspouses

D.cannotstaywith“full-time”children

【参考答案】1—4、DBCC

阅读理解。

Inthemoreandmorecompetitiveserviceindustry,itisnolongerenoughtopromisecustomersatisfaction.Today,customer“delight”iswhatcompaniesaretryingtoachieveinorordertokeepandincreasemarketshare.

Itisacceptedinthemarketingindustry,andconfirmedbyanumberofresearches,thatcustomersreceivinggoodservicewillpromotebusinessbytellingupto12otherpeople:

thosetreatedbadlywilltelltheirtalesofwoetoupto20people,80percentofpeoplewhofeeltheircomplaintsarehandledfairlywillstayloyal

NewlungesforcustomercarehavecomewhenpeoplecanobtaingoodsandservicesthroughtelephonecallcentersandtheInternet.Forexample,manycompaniesnowhavetoinvest（投资）alotofmoneyininformationtechnologyandstafftraininginordertocopewiththe“phonerage”—causedbydelaysinansweringcalls,beingcutoffinmid-conversationorleftwaitingforlongperiods.

“Manypeopledonotliketalkingtomachines,”saysDr.StoreySeniorLecturerinMarketingatCityUniversityBusinessSchool.“Banks,forexample,encouragestaffatcallcenterstousecustomerdatatoestablishinstantandgoodrelationshipwiththem.Theaimistomakethecustomerfeeltheyknowyouandthatyoucantrust—thesortofcomfortablefeelingspeoplehaveduringface-to-facechatswiththeirlocalbranchmanager.”

Recommendedwaysofcreatingcustomerdelightinclude:

under-promisingandover-delivering（sayingthatarepairwillbecalmedoutwithinfivehours,butgettingitdonewithintwo）;

replacingafaultyproductimmediately:

throwinginagiftvoucher（购物礼卷）asanunexpected“thankyou”torentalcustomers;

andalwaysreturningcalls,evenwhentheyarecomplaints.

Aimingforcustomerdelightisallverywell,butifservicesdonotreachthehighlevelpromised,disappointmentorworsewillbetheresult.Thiscanbeeasedbyofferinganapologyandanexplanationofwhytheservicedidnotmeetusualstandardswithempathy（forexample,”Iknowhowyoumustfeel”）,andpossiblesolutions（replacement,compensationorwhateverfamessuggestsbestmeetsthecase）.

Airlinesfacesomeofthetoughestchallengesovercustomercare.Fiercecompetitionhasconvincedthemthatdelightingpassengersisanimportantmarketingtool,whilethereisgreatpotentialforcustomerangeroverdelayscausedbyweather,unclaimedluggageandtechnicalproblems.

ForBritishAirwaysstaff,awinningtelephonestyleisconsideredvitalinhandlingthelargevolumeofcallsaboutbookingsandflighttimes.Theyaretrainedtoanswerquickly,withtheirname,jobtitleanda“weareheretohelp”attitude.Thecompanyhasinvestedheavilyininformationtechnologytomakesurethatinformationisavailableinstantlyonscreen.

BritishAirwaysalsosaysitscustomercarepoliciesareappliedwithinthecompanyandstaffaretaughttoregardeachotherascustomersrequiringthehigheststandardsofservice.

Customercareisobviouslyheretostayanditwouldbeafoolishcompanythatusedsloganssuchas"

wedoasweplease”.Ontheotherhand,themorecustomersarepromised,thegreatertheriskofdisappointment.

（）1.WecanlearnfromParagraph2that.

A.complainingcustomersarehardtosatisfy

B.unsatisfiedcustomersreceivebetterservice

C.Satisfiedcustomerscatchmoreattention

D.well-treatedcustomerspromotebusiness

（）2.Thewritermentions“phonerage”（Paragraph3）toshowthat.

A.customersoftenusephonestoexpresstheiranger

B.peoplestillprefertobuygoodsonline

C.customercarebecomesmoreattention

D.customersrelyontheirphonestoobtainservices

（）3.Whatdoesthewriterrecommendtocreatedelight?

A.CallingcustomersregularlyB.Givinga“thankyou”note.

C.DeliveringaquickerserviceD.Promisingmoregifts.

（）4.Ifamanagershouldshowhisempathy（Paragraph6）,whatwouldheprobablysay?

A.“Iknowhowupsetyoumustbe.”B.“Iappreciateyourunderstanding.”

C.“I’msorryforthedelay.”D.“Iknowit’sourfault.”

（）5.Customerdelightisimportantforairlinesbecause.

A.theirtelephonestyleremainsunchanged

B.theyaremorelikelytomeetwithcomplaints

C.theservicescostthemalotofmoney

D.thepoliciescanbeappliedtotheirstaff

（）6.Whichofthefollowingisconveyedinthisarticle?

A.Face-to-faceservicecreatescomfortablefeelingsamongcustomers.

B.Companiesthatpromisemorewillnaturallyattractmorecustomers.

C.Acompanyshouldpromiselessbutdomoreinacompetitivemarket.

D.Customerdelightismoreimportantforairlinesthanforbanks.

【参考答案】1—6、DCCABC

Whenpeoplehearapresidentspeak,theyseldomthinkaboutothershelpingtoshapethepresentation（报告）.Today,however,presidentsdependonwriterssuchasJ.TerryEdmondstohelpthemcommunicate（交流）effectively.EdmondsisthefirstAfricanAmericanevertoworkasafull-timespeechwriterforaU.S.president;

heissothefirstAfricanAmericantoserveasdirectorofspeechwritingforWhiteHouse.Hisisanall-Americanstoryofsuccess.

EdmondsgrewupinBaltimore,Maryland;

hisfatherdroveatruck,andhismotherworkedasawaitress.A.greatreader,Edmondsshowedagiftforwritingathishigh

School,BaltimoreCityCollegeAftergraduatingin1967EdmondswentontoMorganStateUniversity

Edmondsbeganhiscareerinbusiness,withjobsinpublicrelationsandcommunications.Hejoinedtheworldofpoliticsasnewssecretaryforhiscongressman（国会议员）fromBaltimoreDuringBillClinton’spresidency,hewrotespeechesforHealthandHumanServicesSecretaryDonnaShalalaandworkedinanumberofjobintheWhiteHouseandingovernmentaldepartmentsPresidentClintonthenappointed（任命）himtotheofficeofdirectoryofspeechwritingFollowingthe2000electionsEdmondsreturnedtoMorganStateUniversityastheschool’sspecialassistanttothepresidentfor2001-2002

（）1.WhichofthefollowingstatementsisTRUEaccordingtothetext?

A.Edmondsprovedhimselftobegoodatwritingathighschool

B.EdmondsgraduatedfromMorganStateUniversityin1967.

C.Edmondswasthefirstfull-timespeechwriter.

D.EdmondsservedtheWhiteHouseafter2000.

（）2.Edmondsenteredtheworldofpoliticsfirstas-------------。

A.newssecretaryforaCongressman

B.aspeechwriterforPresidentClinton

C.newssecretaryintheWhiteHouse

D.aspeechwriterforSecretaryDonnaShalala

（）3.Thetextismostlikelytobefoundinabookabout-------------。

A.popularscienceB.historicalevents

C.successfulpeopleD,Politicalsystems

本文介绍美国总统的“笔杆子”J.TerryEdmonds作为一位非洲裔美国人的成长经历。

45A推理判断题。

根据第二自然段的第二句可知本题选A。

46A细节理解题。

根据第三自然段的第二句可知本题选A。

47C推理判断题。

本文是一篇人物介绍，介绍了一位成功人物，故本题选C。

Brianarriv