管理学习题.docx
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管理学习题.docx
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管理学习题
Management,11e(Robbins/Coulter)
Chapter19ManagingOperations
1)Operationsmanagementreferstothetransformationprocessthatconvertsresourcesintofinishedgoodsandservices.
Answer:
TRUE
PageRef:
516
Objective:
1
Difficulty:
Easy
Classification:
Conceptual
2)Operationsmanagementplaysastrategicroleinanorganization'scompetitivesuccess.
Answer:
TRUE
PageRef:
517
Objective:
1
Difficulty:
Easy
Classification:
Conceptual
3)Thetransformationprocessofresourcesintoproductsisreadilyevidentinserviceorganizations.
Answer:
FALSE
PageRef:
517
Objective:
1
Difficulty:
Easy
Classification:
Conceptual
4)Highorganizationalproductivityleadstohighlevelsofinflationforcountries.
Answer:
FALSE
PageRef:
518
Objective:
1
Difficulty:
Easy
Classification:
Conceptual
5)Increasedproductivitygivesindividualorganizationsamorecompetitivecoststructureandtheabilitytooffermorecompetitiveprices.
Answer:
TRUE
PageRef:
518
Objective:
1
Difficulty:
Easy
Classification:
Conceptual
6)Valuechainmanagementisnotsignificantforanot-for-profitorganization.
Answer:
FALSE
PageRef:
519
Objective:
2
Difficulty:
Easy
Classification:
Conceptual
7)Valueisprovidedtocustomersthroughtransformingrawmaterialsandotherresourcesintosomeproductorservicethatendusersneedordesirewhen,where,andhowtheywantit.
Answer:
TRUE
PageRef:
520
Objective:
2
Difficulty:
Easy
Classification:
Conceptual
8)Valuechainmanagementisinternallyorientedandfocusesonefficientflowofincomingmaterialstotheorganization.
Answer:
FALSE
PageRef:
520
Objective:
2
Difficulty:
Easy
Classification:
Conceptual
9)Lowdependenceontechnologyisamainrequirementofasuccessfulvaluechainstrategy.
Answer:
FALSE
PageRef:
521
Objective:
3
Difficulty:
Easy
Classification:
Conceptual
10)Valuechainmanagementradicallychangesthewaysthatorganizationalworkisdone.
Answer:
TRUE
PageRef:
522
Objective:
3
Difficulty:
Easy
Classification:
Conceptual
11)Avaluechainstrategyshouldemployabalancebetweenvalueaddingactivitiesandnon-value-addingactivities.
Answer:
FALSE
PageRef:
522
Objective:
3
Difficulty:
Easy
Classification:
Conceptual
12)Betterdemandforecastingispossiblebecauseofclosertieswithcustomersandsuppliers.
Answer:
TRUE
PageRef:
523
Objective:
3
Difficulty:
Easy
Classification:
Conceptual
13)Traditionalmeasuresshouldbeusedtoeffectivelyevaluatetheperformanceofvariousactivitiesalongthevaluechain.
Answer:
FALSE
PageRef:
523
Objective:
3
Difficulty:
Easy
Classification:
Conceptual
14)Implementingjobrolessuchasmarketing,sales,accountspayable,customerservice,andsoforthisthebestwaytoachieveorganizationalflexibility.
Answer:
FALSE
PageRef:
524
Objective:
3
Difficulty:
Easy
Classification:
Conceptual
15)Theneedforflexibilityrequiresasignificantinvestmentincontinualandongoingemployeetraining.
Answer:
TRUE
PageRef:
524
Objective:
3
Difficulty:
Easy
Classification:
Conceptual
16)Whenthere'stoomuchtrust,partnersinavaluechainwillbereluctanttoshareinformation,capabilities,andprocesses.
Answer:
FALSE
PageRef:
525
Objective:
3
Difficulty:
Easy
Classification:
Conceptual
17)Intellectualpropertyistheproprietaryinformationthatiscriticaltoanorganization'sefficientandeffectivefunctioningandcompetitiveness.
Answer:
TRUE
PageRef:
525
Objective:
3
Difficulty:
Easy
Classification:
Conceptual
18)Theproductionfunctionmustbeafullpartnerintheentirebusinesssysteminordertoavoidbottlenecksandslowdowns.
Answer:
TRUE
PageRef:
526
Objective:
4
Difficulty:
Easy
Classification:
Conceptual
19)Organizationswithextensiveandsuccessfulqualityimprovementprogramsneedtohavehomogeneousworkteams.
Answer:
FALSE
PageRef:
527
Objective:
4
Difficulty:
Easy
Classification:
Conceptual
20)AchievingISO9000certificationprovidesproofthatacompanyproducesthebestproductintheindustry.
Answer:
FALSE
PageRef:
528
Objective:
4
Difficulty:
Easy
Classification:
Conceptual
21)SixSigmaisbasedonthestatisticalstandardthatestablishesagoalofnomorethan3.4defectspermillionunitsorprocedures.
Answer:
TRUE
PageRef:
528
Objective:
4
Difficulty:
Easy
Classification:
Conceptual
22)Masscustomizationisadesign-to-ordermethodwhichprovidesconsumerswithaproductwhen,where,andhowtheywantit.
Answer:
TRUE
PageRef:
529
Objective:
4
Difficulty:
Easy
Classification:
Conceptual
23)Organizationsthatproducelow-costproductsarereferredtoasleanorganizations.
Answer:
FALSE
PageRef:
530
Objective:
4
Difficulty:
Easy
Classification:
Conceptual
24)Whichofthefollowingisoneoftheinputsinanorganization'soperationssystem?
A)costeffectivegoods
B)innovativeproducts
C)capitalcontributions
D)productaccessories
Answer:
C
PageRef:
516
Objective:
1
Difficulty:
Easy
Classification:
Conceptual
25)Whichofthefollowingstatementsaboutoperationsmanagementisthemostaccurate?
A)Itreferstothetransformationprocessthatconvertsresourcesintofinishedgoodsandservices.
B)Peopleandtechnologyareinputstoanoperationssystemwhereasinformationisanoutput.
C)Operationsmanagementismoresignificantinmanufacturingindustrythanservicesindustry.
D)Radicalchangesarerequiredinthebusinessprocessestoestablisheffectiveoperationsmanagement.
Answer:
A
PageRef:
516-517
Objective:
1
Difficulty:
Easy
Classification:
Conceptual
26)Anorganizationalsystemtakesininputsandtransformsthemthroughvariousprocesses,procedures,workactivities,andsoforthintofinishedgoodsandservices.Whichofthefollowingtermsreferstothemanagementofalltheseprocesses?
A)structuralmanagement
B)strategicmanagement
C)operationalmanagement
D)resourcemanagement
Answer:
C
PageRef:
516-517
Objective:
1
Difficulty:
Easy
Classification:
Conceptual
27)Identifyanindustryinwhichthetransformationprocessofresourcesintoproductsisreadilyevident.
A)airlines
B)healthcare
C)telecommunications
D)automobiles
Answer:
D
PageRef:
517
AACSB:
AnalyticSkills
Objective:
1
Difficulty:
Moderate
Classification:
Application
28)Allorganizationsproducegoodsorservicesthrougha(n)________process.
A)transformation
B)engineering
C)manufacturing
D)attenuation
Answer:
A
PageRef:
517
Objective:
1
Difficulty:
Easy
Classification:
Conceptual
29)Itiseasytoseetheoperationsmanagementprocessatworkin________.
A)manufacturingcompanies
B)serviceorganizations
C)consultingfirms
D)financialorganizations
Answer:
A
PageRef:
517
Objective:
1
Difficulty:
Easy
Classification:
Conceptual
30)Whichofthefollowingisanexampleofaserviceorganization?
A)anautomobileproducer
B)ahealthcareorganization
C)asemiconductorfirm
D)afoodprocessingcompany
Answer:
B
PageRef:
517
Objective:
1
Difficulty:
Moderate
Classification:
Conceptual
31)Whichofthefollowingstatementsistrueaboutorganizationalproductivityforindividualorganizations?
A)Productivityislesssignificantforpeopleorientedorganizations.
B)Employeesreceivelowerwagesiftheproductivityishigh.
C)Highproductivityprovidesacompetitivecoststructuretoorganizations.
D)Highproductivitywouldleadtoincreasedprofitsandinflation.
Answer:
C
PageRef:
518
Objective:
1
Difficulty:
Easy
Classification:
Conceptual
32)Anorganizationwantstoimproveitscompetitivecoststructureandtheabilitytooffermorecompetitiveprices.Whichofthefollowingactionsiscertaintohelpthemachievethisgoal?
A)Hiremoreemployeesinordertoproducemoreoftheproductorservice.
B)Increasethequalityoftheproductsbyusinghigh-qualityrawmaterials.
C)Improvetheproductivityoftheemployeesoftheorganization.
D)Usepremiumpricingstrategiestocreateastrategicbrandpositioning.
Answer:
C
PageRef:
518
Objective:
1
Difficulty:
Easy
Classification:
Conceptual
33)WhichofthefollowingstatementsisconsistentwiththeviewsoftherenownedqualityexpertW.EdwardsDeming?
A)Organizationalproductivityisheavilydependentonemployeemotivation.
B)Employeesshouldlearnmovementefficiency,notstatisticalmethods.
C)Ahorizontalorganizationalstructureisessentialtoobtainorganizationaleffectiveness.
D)Managers,notworkers,aretheprimarysourceofincreasedproductivity.
Answer:
D
PageRef:
518
Objective:
1
Difficulty:
Easy
Classification:
Conceptual
34)Atrulyeffectiveorganizationwillmaximizeproductivityby________.
A)providinglowsalariestoitsemployees
B)integratingpeopleintotheoveralloperationssystem
C)havingafewmoreemployeesthanwhatisneeded
D)limitingtheuseoftechnologyandtheInternet
Answer:
B
PageRef:
518
Objective:
1
Difficulty:
Easy
Classification:
Conceptual
35)Bythelate1970s,U.S.executivesrespondedtothemanufacturingcrisisexistingintheUnitedStatesby________.
A)focusingonimprovingfinanceandmarketingfunctions
B)minimizingcorporateauthorityandvisibilityofexecutives
C)reducingthespendingontechnologyandprocesses
D)investingheavilyinimprovingmanufacturingtechnology
Answer:
D
PageRef:
519
Objective:
1
Difficulty:
Easy
Classification:
Conceptual
36)________referstotheperformancecharacteristics,featuresandattributes,andanyotheraspectsofgoodsandservicesforwhichcustomersarewillingtogiveupresources.
A)Value
B)Cost
C)Specification
D)Design
Answer:
A
PageRef:
520
Objective:
2
Difficulty:
Easy
Classification:
Conceptual
37)The________istheentireseriesoforganizationalworkactivitiesthataddvaluea
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