关于接听电话的最常用语句与词汇.docx
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关于接听电话的最常用语句与词汇.docx
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关于接听电话的最常用语句与词汇
关于接听电话的最常用语句与词汇
Makingacall
case
Youcansay
Giveyournameandcompany
Mynameis...
I'amfrom...
Saywhoyouwanttospeakto
I'dliketospeakto....,please?
CanIspeakto....,please?
Takeamessage
Offertotakeamessage
CanIgivehim/heramessage?
CanItakeamessage?
Askforthename
Whoiscalling,please?
Askforthetelephonenumber
Whatisyournumber,please?
Canihavethenumber,please?
Checkinformation
Canyourepeatthat,please?
Justletmecheckthat.
Checkthenumber
Canyoucheckthenumber?
Checkthespelling
Canyouspellthat,please?
Bepolite
I'msorry.
I'mafraidthat...
Sorryto....
寻找他人的表达方法:
1.It'surgent.CouldIhavehermobilephonenumber?
2.CouldyoutellmewhereIcanreachher?
3.Thisisanemergency.Ineedtogetincontactwithhimrightnow.
4.I'llcallheragain.我会再打给她。
5.I'llcallbacklater.我稍后会再打来。
6.PleaseaskMissChentocallmeback.请陈小姐给我回电话。
7.CouldyoutellhertocallCarolassoonaspossible?
能不能请她尽快
8.Letmecallbacklateragain.Thankyou.我稍后再打电话来。
谢谢你。
1.It'surgent.CouldIhavehermobilephonenumber?
情况很紧急,我能要他的手机号吗?
2.CouldyoutellmewhereIcanreachher?
请告诉我哪里可以找到他?
3.I'amsorrytokeepyouwaiting.很抱歉让您久等了。
4.Iamsorryforthelate.很抱歉,我来晚了。
打错电话
1.I'msorryIhavethewrongnumber.抱歉,打错电话了。
2.Isthis02-2718-5398?
这是…….?
3.I'msorry.IthinkImusthavedialedthewrongnumber.抱歉,我可能打错电话了。
4.CouldIcheckthenumber?
Isit2211-3344我能核对一下电话号码吗?
这是?
帮忙转分机
1.canihaveextensiontwo-one-one,please?
请帮我接211分机。
2.mayispeaktodavid,extensiontow-one-one?
请找David,分机211
3.extensiontwo-one-one,please.请接211分机。
关于票务预定的最常用词汇
case
Youcansay...
Giveyourname
Mynameis....
I'mfrom....
Expressyourdestination
Iwanttoflyto....
Ihaveaninquiryaboutflightsto....
Dayandtime
Iwanttotraveltomorrowmorning.
ArethereanyflightsnextFriday?
Classofticket
Iwanttotravelfirstclass.
Onepassengertravellingbusinessclass.
Checkinformation
What'sthecheck-intime,please?
Whendoicheck-in?
Whichterminalisit?
WhattimedoIarrivein...?
Isitadirectflight?
Isthereastopover?
关于预订酒店的最常用词汇
RESERVINGAFLIGHT
Giveyouname:
Jerrysays…
youcansay…
ThisisJerryfromBiburysystem.
Mynameis…
Destination:
IhaveanenquiryaboutflightstoFrankfurt.
Iwanttoflyto…
Dayandtime:
Arethereanyflightstomorrowafternoon?
Iwanttotraveltomorrowmorning.
nextFriday.
intheevening.
Classofticket:
Onepassengertravellingbusinessclass.
Iwanttotravelfirstclass.
economyclass.
Checkinformation:
Whatisthecheck-intime,please.
Whendoicheck-in?
Whichterminalisit?
Whattimedoiarrivein…?
Isitaadirectflight?
Isthereastopover?
关于安排行程的最常用语句
1.I'vecometomakesurethatyourstayinBeijingisapleasantone.
2.Youregoingoutofyourwayforus,Ibelieve.
3.Itsjustthematteroftheschedule,thatis,ifitisconvenientofyourightnow.
4.Ithinkwecandrawupatentativeplannow.
5.Ifhewantstomakeanychanges,minoralternationscanbemadethen.
6.Isthereanywayofensuringwellhaveenoughtimeforourtalks?
7.Sooureveningswillbequitefullthen?
8.Wellleavesomeeveningsfree,thatis,ifitisallrightwithyou.
饮食安排最常用语句
1、Sitdown,please.Hereisthemenu.请坐,给您菜单,先生。
MayItakeyourorder,sir?
您要点菜吗?
2、Whatwouldyouliketohave,coffeeortea?
您要喝咖啡还是茶?
3、Wouldyouliketohaveanywinewithyoudinner?
您用餐时要喝点酒吗?
4、Servicehoursare:
(餐厅)供应时间是:
7:
00a.m.to9:
00a.m.forbreakfast.早餐7点到9点。
11:
30a.m.to1:
30p.m.forlunch.午餐11点半到1点半。
6:
30p.m.to8:
30p.m.fordinner.晚餐6点半到8点半。
5、Hereisthebill.Pleasesignit.这是您的帐单,请签字。
关于商务接待的最常用语句与词汇
Welcomingvisitors
Welcoming
◆It’sagreatpleasuretowelcomeyouto…
◆Onbehalfof…,I’dliketowelcomeyouto…
◆We’vebeenlookingforwardtoyourvisit.
Introducingyourself
◆Myname’s...I’m…(title)
◆Letmeintroducemyself.I’m…
◆Howdoyoudo?
Myname’s
◆I’m…from…(company)
◆Wehaven’tmet.I’m…
Introducingsomeoneelse
◆I’dliketointroduceyouto…
◆Haveyoumet…?
◆…,thisis…
Respondingtointroductions
◆Howdoyoudo?
Myname’s…
◆Nicetomeetyou.Mine’s…
Makingsmalltalks
Talkingaboutthetravel
◆Howwasyourtrip?
◆Didyouhaveanicejourney?
◆Didyouhaveanytroublefindingus?
◆Itwasfine/verysmooth/horrible.
Talkingabouttheweather
◆Howdoyoufindtheweatherhere?
◆Doyouliketheweatherhere?
◆It’slovely/sunny/warm.
◆It’sabittoohot.
Talkingaboutaccommodations
◆Howdoyoulikeyourhotel?
◆Iseverythingallright?
◆It’sverycomfortable/lovely.
◆Theserviceisexcellent.
◆Theroomsareabitcramped.
Talkingabouttheentertainment
◆Howdoyoudointheevenings/atweekends?
◆Wheredoyouspendyourholidays?
◆Whatdoyoudoinyoursparetime?
◆Doyoulikefilms/gardening/sports?
◆Whatkindofmusicdoyoulike?
◆I’mimpressedwithyourwidestoreofinformation.Youmusthavereadverymuch,don’tyou?
◆Golfismyfavoritesport.
1.Ineedtopickupsomebodyattheairport.(我要去机场接人)
2.Excuseme,Miss,willFlightNo33666arriveontime?
(小姐,请问33666号航班会准时到吗?
)
3.Ithasbeendelayed.(飞机晚点了)
4.Itarrivedontime.(飞机正点到达)
5.Ithasbeencancelled.(航班被取消了)
6.WhereistheluggagePick-up?
(行李提取处在哪?
)
7.WhereistheTaxiStand?
(在哪叫出租车?
)
8.IwillholdupasignandwaitforyouattheArrivalGateNo....(我会举个牌子在入口..号大门处等你.
9.Iwillbewaitingintheparkinglot.Assoonasyouclaimyourluggage,pleasecallmycellphonerightaway.我会在停车场等你.你一提好行李,马上打我手机.
10.MycarisblackwithlisenceplateNo....我的车是黑色,车牌号是...
11.takeoff起飞
12.land降落
13,departure出口处
14.arrival入口处
15.parkinglot停车场
16.payphonebooth电话亭
17.InformationDesk问讯处
关于酒店招待的最常用语句与词汇
●约定了房间
Iwillarrivelate,butpleasekeepmyreservation.
ImadeareservationinBeijing.
Doyouacceptcreditcards(traveler‘schecks)?
●没有预定房间
MayIseetheroom?
Iwouldlikeaquietroom.
Iwouldlikearoomwithaniceview(abalcony).
Doyouhaveanythingbigger(better/cheaper)?
Iwouldlikearoomontheupperlevel.
Iwilltakethisroom.
●询问旅馆相关设施和服务
Whereisthediningroom?
Whattimedoesthediningroomopen?
Couldyoukeepmyvaluables?
Ishotwateravailableanytime?
Isthereabeautysalon(barbershop)?
CanIhaveacardwiththehotel‘saddress?
CanIgetaticketforthesight-seeingbushere?
Whereisthenearestsubwaystation?
Entertainingvisitors
Toasting
◆Here’sto…
◆Let’sraiseourglassesto…
◆I’dliketoproposeatoastto…
◆Iamverymuchimpressedbythehospitalityandwarmthyouhaveextendedtous,
◆IhopethatXXXandourotherfriendswillbeabletovisitourcountry/cityinthefuture,sothatwewillhavethechancetoreturnsomeofyourkindness.
Inviting
◆We’dliketoinviteyouto…
◆Wouldyouliketocometo…
◆Wewonderedwhetheryoucouldcometo…?
◆Ifyouhavenoplanstomorrownight,whatabout…
◆Ifyoulike,Icanshowyousomeofthesightstomorrow.
◆Whydon’tyoujoinusfordinner?
◆WouldWednesdayeveningsuityou?
关于会议的最常用语句与词汇
MAKINGAFORMALPRESENTATION
Katesays:
Youcansay:
Atthebeginning:
Startwithpolitephrases
Ladiesandgentlemen,thankyouverymuchforcomingthisafternoon.
Ladiesandgentlemen.welcome.
OutlinetheStructureofthepresentation
Inthenexthourorso,I'mgoingto
Inthenexttenminutes,I'mgoingtotalkabout…
Ishallbeginbytalkingabout…
ThenIshallexplain…
Finally,Ishalloutline…
Myfirstpointis…
Mysecondpointis…
Myfinalpointis…
Givetheobjectives
Bytheendofhour,youwillbeabletoseewhyBiburySystemsaresocommittedtothisnewventure.
Theobjectiveofmypresentationis…
Movetothefistpoint
So,let'sbeginwiththebackground…
IwillstartwiththeBackground.
Attheend:
Summarise
So,tosumup…
Tosumup…
Conclude
Toconcludethepresentation…
Toconclude…
关于礼物赠送的最常用语句
● 赠送礼物
1.I'dliketogiveyoualittlesomething(totakehome).
2.Here'ssomethingforyou.
3.Pleaseacceptthiswithmythanks.
4.Here'sapresentforyou
5.Here'salittlesomethingforyou.
6.Igotagiftasatokenofmyaffectionforyou.
7.I'mgotalittlegiftforyou.
●接受礼物
8.Thankyou.
9.Oh,howsweetofyou!
MayIopenit?
10.Ihopeyou'lllikeit.
11.I'mgladyoulikeit.
12.Thankyou.It'ssolovely.
关于送别时的最常用语句
Biddingfarewell
Closingremarks
◆I’mafraidImustgo;otherwiseI’llmissmyflight.
◆Well,I’dbetterbeoff.
◆Weareallsorrytoseeyouleave.
◆Safejourney.
◆Haveagood/nicetrip/flight.
Futurecontacts
◆Ihopewe’llseeyouagainsoon.
◆I’msurewe’llbeseeingeachotheragainsoon.
◆Ilookforwardtoseeingyounext…
◆Keepintouch.
◆Givemearingnexttimeyou’rein…
● 十分感激款待
1.Ireallyappreciateallofyourhospitality.
2.Thanksforbeingsohospitable.
3.Thankyoufortakingcareofmehere.
● 有件小东西送您
1.I'dliketogiveyoualittlesomething(totakehome).
2.Here'ssomethingforyou.
3.Pleaseacceptthiswithmythanks.
● 保重!
一路平安!
1.Takecare,andhaveapleasantflight/trip.
2.Goodluck,andenjoyyourflight.
3.Ihopeyouhaveasafetriphome.
关于会展的最常用语句
●问好
1.Goodmorning/afternoon/evening./MayIhelpyou?
/AnythingIcandoforyou?
2.Howdoyoudo?
/Howareyou?
/Nicetomeetyou.
3.It’sagreathonortomeetyou./Ihavebeenlookingforwardtomeetingyou.
●相互介绍
1.Letmeintroducemyself.MynameisBenjaminLiu,anInt’lsalesmanintheMarketingDepartment.
2.Hello,IamBenjaminLiu,anInt’lsalesmanofFUZHOUE-FASHIONELECTRONICCOMPANY.Nicetomeetyou./pleasedtomeetyou./Itisapleasuretomeetyou.
3.
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